Rock, Paper, Shotgun: The Pub Lunch Exegesis » Spore Buds – EA Backs Down On DRM

Spore Buds – EA Backs Down On DRM

Written by John Walker on September 23, 2008 at 12:08 pm.

Well, to an extent.

The good news is this: EA are taking a big step back on Spore’s DRM. From three installs ever and one account per copy of the game, they’re switching to as many re-installs as you want on a maximum of five computers, with a patch for multiple accounts for one machine on the way. That’s a big change of heart. We hinted that there might have been a change from three to five installs last week. This weekend the LA Times reported that EA have “apologised” to customers for the digital restrictions, when issuing their reprise. They report EA Games’ President Frank Gibeau saying,

“We’ve received complaints from a lot of customers who we recognize and respect. We need to adapt our policy to accommodate our legitimate consumers.”

An impressively humble and reasonable statement. It’s a direct reference to the key issue: DRM only inhibits legitimate customers. It is with a confusing naivety that publishers continue to impose DRM on legally purchased copies, while knowing full well that the restrictions will be cracked on day one – as they were with Spore – making illegally downloaded copies DRM-free. The legitimate customer is treated as a potential criminal, while the actual criminal has a much improved product. It’s perhaps not entirely ideal.

Oddly EA goes on to say the fuss came as a surprise to them. I’m not sure how. In May we were covering the anger that was being generated by the proposed DRM for Spore (and Mass Effect). In response to this they quickly backed down. At that point it was revealed that the games would be limited to three machines. But not that it would be limited to three activations. You’d imagine, since they were planning even more restrictive rights management, they’d have expected people to raise hell.

Anyhow, this is good news from EA. They are a company that has done impressive things to turn their public reputation around in the last couple of years. From being seethed at by all quarters, people are beginning to… like them. The sudden public perception suicide attempt that’s come with recent DRM issues seemed horribly like slipping back into their former ways. It’s great to see a reasonably quick response, albeit only after a ferocious response from their customers.

Via El Reg. Thanks to Stephen.

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Gravatar Jochen Scheisse says:

Being able to admit mistakes is a good thing.

Gamers seem to be the most vocal and organized stand alone complex of customers in existence.

September 23rd, 2008 at 12:23 pm

Gravatar Captain Crunch says:

Is it 5 computers and then bye bye or do you have to call them after that? In that case I guess its kind of OK even though I have hard to admit it since I hate these limitations, but if you got 5 chances and nothing more than you still get a better offer from the pirates.

September 23rd, 2008 at 12:23 pm

Gravatar John Walker says:

I understand that after five computers, you’ll need to phone them.

September 23rd, 2008 at 12:24 pm

Gravatar Cataclysm says:

That is brilliant news!

I’m so happy that customers have a voice, I was under the impression our opinions meant nothing in the scheme of things and large corporations would continue to bully us. This proves our voice is still valid.

This has restored alot faith I lost in EA.

Good show.

September 23rd, 2008 at 12:25 pm

Gravatar James G says:

Do we know how they define a machine? As I understood the previous system the activation would remain valid if I uninstalled and immediately re-installed on the same system, as SecureROM would remain on the system. If however I formatted the HD in between the two installs then it would count as a re-activation. I’m assuming now that it uses some kind of hardware hash and after contacting the activation server it would realise it was the same system?

I’d still prefer an even more lax system, especially given that the original did nothing to stop even zero day big-P. However at least the movement is in the right direction, and I hope it wont be too long before consumer pressure encourages EA to drop the DRM completely.

September 23rd, 2008 at 12:28 pm

Gravatar itsallcrap says:

‘Reloaded’ have already seeded a non-DRM version anyway.

Maybe send Maxis the RRP in a brown envelope just to take the moral high ground. :)

September 23rd, 2008 at 12:32 pm

Gravatar Bobsy says:

Well thank fuck for that.

I’m not sure if I’ve mentioned this here yet, but last saturday the internet verification on my copy re-activated again. That is to say, my legitimately bought copy of Spore actually stopped letting me play after 10 days. I had already brought my physically massive computer into work one evening before (with great difficulty) to get it verified, and then 10 days later changed its mind. It may have been a sneaky resurgence of the 10 day check or it may not, but whatever, despite playing by the rules the DRM actively stopped me playing my legally purchased copy of Spore.

This whole experience has left me angry, upset and feeling humiliated. So this comes as good news, but I still don’t consider this a guarrentee that everything’s going to go smoothly from hereout.

September 23rd, 2008 at 12:36 pm

Gravatar Heliocentric says:

So you’ll only punch me in the stomach and make me phone you a few times a decade?(any new hardware will often detect as a new pc) Instead of every 2 months? Deal.

September 23rd, 2008 at 12:37 pm

Gravatar Calabi says:

Well they dont entirely have a voice.

http://forum.spore.com/jforum/posts/list/3869.page

If you speak out about DRM your game may be written off.

September 23rd, 2008 at 12:41 pm

Gravatar cHeal says:

Why even have a 5 machine restriction? The message isn’t quite penetrating their thick skulls. It’s pirated so all the restrictions in the world are now irrelevant.

I’m still boycotting, though luckily I’m not that interested in it anyways.

September 23rd, 2008 at 12:41 pm

Gravatar Nallen says:

“We’ve received complaints from a lot of customers who we recognize and respect. We need to adapt our policy to accommodate our legitimate consumers.”

By which they mean Amazon.

Also I bet they don’t touch the stuff on Warhead.

September 23rd, 2008 at 12:44 pm

Gravatar Draycen says:

Hey John.
Any idea if the “patch for multiple accounts for one machine on the way” is the same as the recent ’screen name’ announcement? Which in case you aren’t aware is the ability to create up to 5 screen names for a Spore account.

All screen names are linked to the email address which has already been associated, but you are able to login under another screen name. All content, game save etc is associated with that screen name.

Just wondered if this was the same thing, or whether they’ve also agreed to ditch that work around and instead allow people to create additional Spore accounts, as was origianlly suggested and possible with Creature Creator.

Cheers

September 23rd, 2008 at 12:54 pm

Gravatar araczynski says:

i love the retarded wording on that “accommodate our legitimate consumers”…. because the illegitimate ones accommodated themselves before the game was on store shelves.

borrowed a friend’s copy, returned it to him the next day. this is definitely a game for the myspace/facebook crowd. so should be successful.

September 23rd, 2008 at 12:57 pm

Gravatar Draycen says:

“araczynski said this is definitely a game for the myspace/facebook crowd”

How so? I don’t understand what you mean by that. I don’t use either myspace/facebook but am really enjoying the game.

September 23rd, 2008 at 1:07 pm

Gravatar Albides says:

We’ve received complaints from a lot of customers who we recognize and respect.

Good thing the customers whom they don’t recognise and respect didn’t say anything provocative.

September 23rd, 2008 at 1:20 pm

Gravatar worg says:

The convenient thing for EA is the fact that the DRM flap, as important as it’s been, has obscured the worse issue of dumbed-down shallow gameplay.

Spore is a hollow travesty. There’s no game in there. If you imagine it with 2D vector graphics, you have something that wouldn’t have done well at all even in 1990.

September 23rd, 2008 at 1:22 pm

Gravatar Urael says:

@Nallen: Hmm, Warhead. That’s the acid test of how sincere EA are on the whole issue, isn’t it? Ok, so a consumer backlash has prompted a freeing of the restrictions on Spore (Note: the restrictions are still there) but where do they stand on DRM in general? Will this ‘5-machine install’ become the new policy going forward? What about Mass Effect and Bioshock? How about a retroactive loosening of their restrictions now that their initial revenues have died down?

I’m sorry, Cataclysm, but if this is the only effect our ‘voice’ has then EA have a LONG way to go before they deserve any faith from anyone. And as Nallen said, are they really listening to us or listening instead to the giant multinational retail marketplace called Amazon? I see nothing yet that makes me think they’ve changed from the horrible company of legend in any way shape or form.

September 23rd, 2008 at 1:24 pm

Gravatar Keith says:

@cHeal
>>Why even have a 5 machine restriction?

I’m bracing myself for a “you corporate puppet” backlash here, but I can’t think of too many other software products which allow that many installs for a single license (with the obvious exception of F/OSS like OpenOffice).

An example: Adobe’s Creative Suite allows you to install a single user license version on two machines simultaneously, provided you don’t use them both at the same time. Windows allows you to install once. As I understand it, a MacOS upgrade is legal for one machine only.

5 separate machines actually doesn’t seem unreasonable to me. If you *know* you’re upgrading, you do the “deactivate license” thing before you do the upgrade. If you have a system failure, then you’ve a good chance to have a spare “machine” left to get it reinstalled, and (I’m presuming) you can call/email them to reset the licenses a la iTunes.

I’m not the world, but it seems to me that 5 machines allows you to install on your desktop, your laptop, your work PC and one at your girlfriend/boyfriend/parents’ house, and still have a spare…

September 23rd, 2008 at 1:29 pm

Gravatar Mungrul says:

This isn’t really backing down though, is it?
This is [i]exactly[/i] the same manoeuvre they performed with Mass Effect PC.
I suspect they released the game knowing full well they’d have to be pervceived to be “backing down”, when in reality they should be removing SecuROM completely.
As it stands, now people are saying “Oh they’re not so bad really“, while still being stitched up with frankly unnacceptable DRM.
And as mentioned by Calabi, they’re still behaving despicably if you look close enough.

September 23rd, 2008 at 1:31 pm

Gravatar Kangarootoo says:

“but if you got 5 chances and nothing more than you still get a better offer from the pirates.”

Who changes their PC five times within the life of one game? Surely not anywhere near to a majority of PC gamers I would think.

September 23rd, 2008 at 1:33 pm

Gravatar Heliocentric says:

Wow. Thats shitty. Talk about our drm and we’ll ban your game? Fuck them, ea really are still the old ea.

September 23rd, 2008 at 1:44 pm

Gravatar Cooper says:

It’s nice to have an apology by EA. But much like the ‘Bullfrog apology’ – I have my reservations as to how much this suggests a sea change in company practice, or whether it’s just a PR exercise…

September 23rd, 2008 at 1:48 pm

Gravatar cHeal says:

>>Windows allows you to install once.

Yes, at any one time. OEM is stricter, allowing it to only ever reside on a single machine, but in that case you get what you pay for, with a proper license you can install it on as many machines as you like, just not at the same time. I consider this to be relatively fair for what this software is. Games are a whole other ball game. That’s my understanding of it.

You talk about de-activating but that whole concept is where I have a big issue. Lets fast forward 10 years and people like you have rolled over (no offense intended) on this issue and every single games comes with this “activate”, “De-activate” system, I would have to un-install and de-activate over 25 games just to format my PC, something which I could do quite often (last year I formatted 5 times, this year none). I really really don’t want to have to un-install every application (presuming that all licensed software takes up this DRM) off my PC just so I can then format it.

September 23rd, 2008 at 1:52 pm

Gravatar Cataclysm says:

Ok, I was way too optimistic in my previous comment. I was just overjoyed to see -any- change for the better but admittedly in hindsight its still a system which hurts their legitimate customers and should be completely removed.

Spore is an entertaining and interesting game. It sets a precident on future games and shows how a game can be made customisable (hopefully taken to a larger extent in the future).

Its just a shame they stick this draconian DRM system in place that makes it feel like they are selling us a tasty new icecream flavour but have added some glass shards into the mix after market, where pirates can go straight to the wholesaler, getting it alot cheaper (free in this case) without the glass shards.

I’d say 1% of my faith in EA has been restored. The other 99% still sits in a darkened corner.

September 23rd, 2008 at 1:56 pm

Gravatar John D says:

Big fucking deal. So instead of three it is five? How is this them backing down? Your Spore chappie there isn’t “free” compared to before.

This is a tiny and pathetic concession done in the hope of keeping people quiet long enough to get used to ever more draconian DRM systems. You’d have to be a fool to get excited about this or think it a victory.

September 23rd, 2008 at 1:59 pm

Gravatar rocketman71 says:

Sorry, but that’s not backing down. And the multiple accounts thingie doesn’t have anything to do with DRM, it’s just bad design. Or perhaps they really expected that we would buy a game per person instead of one per household. Nothing from EA surprises me anymore.

Still not buying. Since DRM doesn’t avoid piracy, and Spore can be obtained via torrent without any difficulty, I understand EA not removing the DRM as dictating gamers how and where they can play the game they bought rented. And I’m not paying for that, thank you very much. So they can go fuck themselves for all I care.

September 23rd, 2008 at 2:03 pm

Gravatar grumpy says:

And this is good how, exactly? We have exactly the same problem as before. You need their permission to reinstall the game. Oh sure, now you can do *two* more reinstalls than before, whoop de woop.

The ecstatic tone of this article almost makes me wonder just how much they paid you for it. No, this is not good news. Not if it means EA are now seen as Good Guys in articles like this. Hurrah, they let us reinstall the game FIVE times now. That makes aaaalll the difference. Praise our saviors.

September 23rd, 2008 at 2:25 pm

Gravatar Duoae says:

Aww, crap. I didn’t realise that Warhead came with DRM as well…. i wouldn’t have bought it otherwise. Damnit! Why are these things not common knowledge? Especially this should be available to the consumer at the point of sale.

http://www.shacknews.com/onearticle.x/54837

The DRM on warhead is supposed to be receiving the same treatment. Bah….

September 23rd, 2008 at 2:28 pm

Gravatar Azhrarn says:

Technically nothing has changed, they just increased the limit to 5 from 3 (and yes, the 3 installs was with “different machines” aswell.) The system is still the same and still as badly flawed.

As for what games have this type of DRM, EVERY SINGLE GAME EA has released since Mass Effect PC has carried this piece of junk and they obviously don’t intend to change their ways.
On the forums a mod made a mention of a deactivation tool (something that they should have released simulatiously with ME) but no time frame on its release, so that may well be a hoax aswell.

Overal EA seems determined to destroy PC gaming single handedly, as the treatment of their PC customers clearly shows.

September 23rd, 2008 at 2:34 pm

Gravatar grumpy says:

Oh, this just gets better and better. Looks like even complaining about DRM can get you banned from the game:

SecuROM as been discussed and discussed so much and it causes arguments in threads. If you want to talk about DRM SecuROM then please use another fansite forum. If there is any change you will be able to read it on the official Spore site.

Please do not continue to post theses thread or you account may be at risk of banning which in some cases would mean you would need to buy a new copy to play Spore.

from here

Guess I’m not buying another EA game.

September 23rd, 2008 at 2:47 pm

Gravatar Gorgeras says:

Why are we being nice? It’s gone beyond being polite and showing basic courtesy now into full appeasement of EA’s bat-shitiness.

EA have made no attempt in recent years to improve. Yes, they have made attempts to make it seem like they have improved, none of which have stood up to more than five minutes of genuine scrutiny. The current president is not ‘the new president’ of EA; he’s the guy who was in charge when EA was at it’s worst. He was brought back because his successor was insufficiently reptillian.

After learning Crysis Warhead has DRM, I’m forced to not buy it. For the first time in my life I’m seriously considering downloading a pirate version knowing full-well it’s illegal. But EA have thrown away every bit of moral high-ground they had to preach to us about anything. They have distorted and stifled criticism of their practices long enough, it’s time they were meaningfully punished not only by consumers but an increasingly placid gaming-press that too often gives praise for scum temporarily ceasing some of their scuminess. What they should be doing is stop being scum at all and start behaving like they are worthy of their market status.

September 23rd, 2008 at 2:49 pm

Gravatar frymaster says:

the change from 3 to 5 has already been remarked upon. Isn’t the “at a time” thing another way of saying “we’ve now released the de-register utility that should have come with it”?

DRM per se doesn’t bother me. Securom, starforce, you name it, it’s one big “meh”. The restrictions companies specify _using_ that drm on the other hand…

September 23rd, 2008 at 3:00 pm

Gravatar RichPowers says:

Copies of Crysis Warhead purchased through Steam have SecuROM and a five-installation limit. Why? Because EA hates you.

Between this and EA’s pitiful quality control, there’s really no reason to buy games from them.

September 23rd, 2008 at 3:12 pm

Gravatar Turin Turambar says:

If you crack Spore you lose the online component.

With Crysis Warhead, you can crack it to play the single player without DRM bullshit, and also play multiplayer because the multiplayer part doesn’t have activations limit.

September 23rd, 2008 at 3:29 pm

Gravatar Weylund says:

Shoot. I saw the title of the article and thought I might be able to buy Spore now.

Nope.

And: “…as many re-installs as you want on a maximum of five computers…” How in hell do you MANAGE something like that? If they’re taking hardware as a bench for “computer”… yeesh. That’s a gigantic amount of information they need to gather, store, and act on.

If they had released it DRM-free they would have sold more copies, with a LOT less work.

September 23rd, 2008 at 3:32 pm

Gravatar Keith says:

@cHeal
re: # of installs. Perhaps I’m missing something (caveat: I haven’t bought Spore or Mass Effect for PC) but I’m reading the 5 installs as five simultaneous installs. Is that not correct? Also, to continue your Windows example, doesn’t Windows activation also moan/refer you to telephone support if you significantly change hardware (read: new machine) multiple times with the same serial number?

Re: deactivating — yes, I can see that would be a pain, and this is a hugely overlooked aspect of DRM. If EA are planning on including this type of DRM in their titles it would make sense to have a license manager app, but that’s not a particularly elegant solution.

Don’t get me wrong — I have no love of DRM. I would vastly prefer to install my software and not think more of it. I’ve been burned once already (by Direct2Drive, who were unable to provide me with a license for Splinter Cell as they were no longer distributing it in the UK when I went to reinstall) so I’m well aware of the problems it can cause.

Given what I understand about how Spore’s DRM will work once it has been patched, however, it doesn’t seem to be the evil monstrosity some would like to paint it as.

September 23rd, 2008 at 3:33 pm

Gravatar Colthor says:

So, as for the copy protection, they’re just adding 2 to the install count? Not, say, getting rid of the install count and online activation?

So really nothing has changed, and this is just an empty PR stunt? Bugger them, then.

September 23rd, 2008 at 3:33 pm

Gravatar Keith says:

Missed the edit deadline on my previous post, but was thinking about Windows activation and this appears to be the same: reinstalling on the same hardware doesn’t count as another activation — so you don’t need to “deauthorise” first. From the EA FAQ:

Q: Do I have to reauthenticate after the first time my game is launched?
A: Reauthentication is required only if you make significant changes to your PC’s hardware, reformat your hard drive, or in some cases, upgrade your Operating System. Multiple installations of the game on the same computer do not count against the number of computers the game can be installed on.

September 23rd, 2008 at 3:45 pm

Gravatar rocketman71 says:

Let’s repeat the link above:

http://forum.spore.com/jforum/posts/list/3869.page

So, if you speak about Spore’s DRM, you get banned from the forum and you lose your Spore copy?. Oh, yeah, sorry, I mean, in some cases. Pretty fucking amazing.

Whoa, that seals it. I’m not buying anything else from EA, ever, DRM or not. Congrats, fuckers, you did it. Now go cry about piracy on the PC.

PS.- Here’s counting the minutes until someone from EA says that the mod didn’t have permission to say that, he’s been fired, and of course they’re not going to deactivate your Spore copy just because you bitch about their useless, customer harassing, DRM.

September 23rd, 2008 at 4:05 pm

Gravatar Heliocentric says:

Don’t get this wrong. This isn’t a 3 became 5 situation. They are saying 5 pc’s without having to remove the software before an re install of the os. However! This is a double edged sword, as changes in hardware (as minor as adding a network card) can mean the pc looks different to the hashing. So, along side their treatment of customers on the forum “shut up or we’ll ban your copy” i’m still sadly unwilling to buy products handled in this manner. When you threaten the people who have given you cash? I’m unwilling to join them. Here’s wishing battlefield 3 is not equally shackled. Here’s the thing. I don’t give a damn about the drm unless like starforce it damages hardware (by causing i/o errors). I was quite happy to get spore as it was when i got a little richer. but when you pr is to threaten people who question the product? Fuck right off.

September 23rd, 2008 at 4:07 pm

Gravatar Mungrul says:

What I really don’t understand is why that forum post isn’t being reported on any of the major news sites.
This is far bigger news than EA’s supposedly submissive DRM posturing.

September 23rd, 2008 at 4:18 pm

Gravatar Heliocentric says:

Agreed, this is news the actual article isn’t.
*shines his rps torch into the sky*

September 23rd, 2008 at 4:23 pm

Gravatar Leon says:

Wow, they realized all that after that “reconized” customers complained about all this. What about all the other “not so reconized” customers. What you have to be a hardcore gamer under a banner to be reconized by EA. That’s lobbying crap if you ask me. And for the restriction of 5 computers installation, it’s really a mess too. Computer Gamers need to change an hardware component once in a while to have an healthy game experience. Each time that a person changes a part, reinstall the software, it’s considered like a new computer. For me, I’ll be buying the game to encourage the enterprise, but I would install a pirated version instead so I don’t have to shove all that DRM crap into my computer. I still have the chills of the DRM virus from Sony a year or two ago…

September 23rd, 2008 at 4:25 pm

Gravatar gulag says:

Just came on to link *that* forum post, and saw that I’d been beaten to it.

What an extrordinary stance to take.

How many feet is the Spore/EA beast going to stick in its mouth?

September 23rd, 2008 at 4:25 pm

Gravatar Gregory says:

It’s been asked before, but I’ll do it again: Can I play the game in ten years, like I can with all of my ten-year-old games now?

September 23rd, 2008 at 5:08 pm

Gravatar Theory says:

Also I bet they don’t touch the stuff on Warhead.

Warhead is already like this, and actually I thought Spore was too…

September 23rd, 2008 at 5:51 pm

Gravatar Cope says:

So I guess the Amazon backlash worked, at least partly. I’m still not happy that they didn’t drop SecuROM entirely, and this sounds too much like a PR stunt to try to recover what I’m sure will turn out to be pretty dismal sales considering how hyped the game was.

In a few days Spore slipped below the top 5 sellers in videogames on Amazon, now 2 weeks later it’s slipped to #16, below things like the PS3 Blu Ray remote and Pinball Hall of Fame for the Wii. Probably not what they expected.

Threatening to ban users who speak out against DRM on their forum cancelled out any goodwill they might have won from me with this announcement.

September 23rd, 2008 at 6:00 pm

Gravatar RichPowers says:

EA could’ve avoided ALL OF THIS by removing DRM in the first place! Why don’t they get this!?

Or is this really just part of EA’s master plan to completely eliminate the resale market?

September 23rd, 2008 at 6:06 pm

Gravatar cHeal says:

Keith, this DRM has an absolute install limit, or activations.

I believe that a full windows license can be activated on as many PC’s as you want, just not at the same time.

September 23rd, 2008 at 6:12 pm

Gravatar SuperNashwan says:

This is [i]exactly[/i] the same manoeuvre they performed with Mass Effect PC

This is worth reiterating, particularly because I predicted somewhere in the vastness of RPS’ comments that this would happen with Spore; draconian DRM which EA then eases up on so you think they’re actually listening and capitulating when in fact you still have DRM when normally you wouldn’t and shouldn’t. Politicians do this kind of thing all the time when announcing unpopular policy changes, knowingly pitching it too strong and then look like they’re giving ground when the fuss dies down a bit.
After a few more AAA releases doing this no doubt EA hope you’ll get used to having the “toned down” DRM as standard, at which point the more stringent checks won’t then seem so far from the norm and they’ll be able to get away with it.

September 23rd, 2008 at 6:30 pm

Gravatar suibhne says:

Where in that press release do they commit to allowing unlimited reinstalls on a single machine? I see the bit about the 5-machine limit and the forthcoming deactivation tool, but little else.

September 23rd, 2008 at 6:32 pm

Gravatar Jay says:

I’ve always liked them, and my shares in them have got nothing to do with those feelings

>_>

September 23rd, 2008 at 7:33 pm

Gravatar Chis says:

It’s only now that the news is quietly leaking out that Stalker Clear Sky has activation, via the TAGES copy protection. This is NOT mentioned on the UK box, only “technical preventitive measures”.

I’m livid. Sod the EUCD, I’ll use a crack for Clear Sky and never reinstall it. But in future I am not ever going to buy any games with this activation DRM bullshit. It is only harming legitimate customers.

And EA are hardly backing down, I’ve no interest in Spore anyway, but unless they completely remove the activation DRM on Crysis: Warhead, I shan’t buy it.

September 23rd, 2008 at 7:39 pm

Gravatar Ravenger says:

Chris, I agree, I was livid when I found out about Clear Sky.

I think what gets me most is not the actual DRM, it’s the dishonesty of publishers sneakily adding this stuff and hoping no-one will notice.

It really should be a requirement that the DRM details are disclosed on the back of the box AND in the descriptions posted on online retailers.

If Warhead’s and Clear Sky’s DRM had been in the product description on the websites I ordered them from I’d never have pre-ordered them in the first place. EA disclosed Warhead’s DRM on the day of release! Too late for me to cancel my order.

I was almost tempted to return Warhead unopened when it arrived. The only reason I didn’t was that it was pretty cheap and I didn’t want the hassle of returning it.

September 23rd, 2008 at 7:51 pm

Gravatar trioptimum says:

And to think that for the last two weeks I have held out a glimmer of hope that the massive Amazon backlash would cause someone at EA to finally, lastingly, get it.

Don’t expect me to thank you, after you’ve taken my stuff, when you then give a portion of it back to me. These softer limits are still draconian by the standards of even 12 months ago. How short do they think our memories are?

Like several of the commenters above, I’m finished with this ludicrous, offensive company. I don’t need their games enough that I’ll sacrifice what they want me to to enjoy them. (Which I usually don’t anyway.)

When the 1* ratings started to go up on Amazon, it was obvious that EA had to respond in one way or another. They could back down, and buy a lot of goodwill, or they could renew their commitment to DRM even under intense pressure to do the opposite. Either way, the statement would be clear and unambiguous: ‘this is our choice; this is the way things will be’.

EA have made the choice to become an amazon.com running joke.

September 23rd, 2008 at 7:55 pm

Gravatar Heliocentric says:

clear sky has activation?

i can deal with that, i guess as long as they dont brick my game for being an angry internet man.

September 23rd, 2008 at 8:26 pm

Gravatar Psychopomp says:

I pray that EA realizes the error of their ways before Dragon Age comes out. Everything else that’s carried SecuROM has been of passing interest to me…

But Bioware would be the thing that makes me cave.

September 23rd, 2008 at 8:34 pm

Gravatar MrNeutron says:

This is undoubtedly a good sign for the future. I’ve been watching with some interest over the last 6 months or so as EA has become a much more interesting and dynamic company and Activision has begun to take on EA’s old Evil Empire mantle. DRM dumbness aside, I’ve loved just about everything EA’s been doing lately, and I hope this signals the end of that dumbness.

I can’t feel entirely happy about it, though, and I’ll tell you why: Because this grants a victory to internet morons who think that vandalising Amazon pages and other forms of generalised Nerd Rage are enlightened forms of protest. That whole mess really irked me, because I find it so indicative of the whole Gamer online subculture these days. More eloquent people than myself have written many words about the things that are wrong with them (us?), but suffice it to say that there’s a lot of people out there who need to grow the hell up. Complain and register your protest with the company, guys. Vandalising Amazon and BSing about how justified your rampant piracy now suddenly is doesn’t make you clever. Nor does it work; Spore had one star and was still the highest selling game on the site.

Christ, I’m glad I got that off my chest. :p

September 23rd, 2008 at 9:22 pm

Gravatar redrain85 says:

Sorry Mr. Walker, but you are being far too generous to EA.

Nothing has really changed. The DRM is still there, there’s still an install limit, and now a Spore forum moderator is even threatening that your Spore game account could be banned for discussing the DRM. Possibly forcing you to buy another copy of the game. Despicable.

And I read Mr. Gibeau’s entire statement. I’ve selected some choice quotes.

- “We’re disappointed by the misunderstanding surrounding the use of DRM software”
You’re disappointed?!

- “We felt that limiting the number of machine authorizations to three wouldn’t be a problem”

- “We assumed that consumers understand piracy is a huge problem – and that if games that take 1-4 years to develop are effectively stolen the day they launch, developers and publishers will simply stop investing in PC games
So, EA Games’ president is threatening to stop making PC games if they can’t use this kind of intrusive DRM. Bravo, sir!

- “And while it’s easy to discount the noise from those who only want to post or transfer thousands of copies of the game on the Internet, I believe we need to adapt our policy to accommodate our legitimate consumers”
So it’s all just been noise to you, eh? Everyone who complained was a dirty pirate too, apparently. And how gracious of you to go out of your way to accomodate us, your customers. When that’s your bloody job.

September 23rd, 2008 at 9:53 pm

Gravatar trioptimum says:

MrNeutron, you may not think that Spore merited one star (neither do I) but it is a justifiable rating for someone who felt that the game was poor and the DRM was egregiously bad.

Was the Amazon flooding orchestrated? Sure, but that doesn’t mean some of it wasn’t heartfelt and legitimate. Many of the reviews I read seemed sincere and eloquent and provided solid justifications. Amazon are removing a lot of the obviously bogus ones (though I think they could do more). Dismissiveness of people’s opinions is an easy get-out, but misses the point that there are people out there in numbers whose 1* ratings were genuinely representative of their opinion of the product they’d bought. These people weren’t vandals, they were using the system as intended. I think you are doing them a disservice. This ill feeling is not the cynical contrivance of a flash mob. It really exists, as this thread should attest.

September 23rd, 2008 at 9:54 pm

Gravatar Colthor says:

Wow, Clear Sky too. I’m glad the PCG review put me off now – thanks Jim!

September 23rd, 2008 at 9:55 pm

Gravatar Anach says:

It certainly makes no sense to allow the pirates to have the better version of the game, and then punish the legitimate users.

Cutting back DRM may actually allow publishers to release cheaper games, and gain more customers.

Giving legitimate more functions is better than giving them less. One way is Online accounts that need to be activated via legitimate CD keys with online benefits. Spore is a good example of that.

September 23rd, 2008 at 10:16 pm

Gravatar grumpy says:

“More eloquent people than myself have written many words about the things that are wrong with them (us?), but suffice it to say that there’s a lot of people out there who need to grow the hell up. Complain and register your protest with the company, guys. Vandalising Amazon and BSing about how justified your rampant piracy now suddenly is doesn’t make you clever. Nor does it work; Spore had one star and was still the highest selling game on the site.”
I disagree. It’s pretty clear that writing emails to EA saying “dear EA, I would rather prefer it if you didn’t use DRM in your games” has precisely zero effect. So far, the Amazon thing is about the only thing that has actually had an effect. And I don’t see how it’s vandalizing anything. The reviews on the Amazon page are *not* talking about how piracy is justified. They’re talking about how the it is not worth paying for the game when it is being sold under these conditions. And honestly, I think it’s a great way to point out these problems with the product. Because EA doesn’t exactly label them clearly on the box. They don’t want people to know about the DRM they put on the game. So I’d say a pretty rational response is to write about it on a public site that a lot of people will see before buying.

Here’s the flaw in your logic. If I complain to EA, what does that tell them? That I bought their game. It tells them that no matter how furious I sound in that complaint, I still fell for it, I gave them my money. In other words, thye can go ahead and keep using the same DRM.
It also means that they can silence the complaints easily. If everyone just complained directly to EA, no one would even *know* about the DRM that might bite them later when they attempt to reinstall the game. You think it’s immature to bring this issue out in the open where people other than EA can see it?

I disagree.

And I don’t see how you can claim that it “doesn’t work”. Don’t you think it might be part of the reason why they’re now relaxing the DRM a little bit? The fact that they’re getting a lot of bad publicity? The fact that everyone, even casual gamers, are now being made aware of the conditions under which the game is being sold?

I’m glad the Amazon protest started, and I think it’s frankly brilliant. I can’t think of a better website to post this criticism. For once, it’s not on the company’s own forum (where they can delete the posts and ban the posters), and not on dedicated gaming blogs (which are only read by a tiny minority). For once, the issue has actually hit the media.
I also think it’s about the most mature and responsible course of action. Much better than your “suck it up” attitude, which only guarantees more DRM next year. It’s funny to see that finally, a company is on the retreat regarding DRM, and then people like you are claiming that we’re “doing it wrong”, that we should go back to the tactic that has worked so well over the last years, of keeping our complaints to ourselves, talk to the company directly, and not let anyone outside the hardcore gamer community know about them. That’s what let them get away with this kind of DRM in the first place.
And of course, by keeping the complaints quiet, even if (according to your fairytale logic) they’ll make EA realize the error of their ways, they won’t affect every other publisher, who still believes no one really objects to DRM. For once, the publisher are all seeing a clear example of just how despised their DRM is, and how many sales it’s costing them

September 23rd, 2008 at 10:27 pm

Gravatar cHeal says:

This is [i]exactly[/i] the same manoeuvre they performed with Mass Effect PC

This is worth reiterating, particularly because I predicted somewhere in the vastness of RPS’ comments that this would happen with Spore; draconian DRM which EA then eases up on so you think they’re actually listening and capitulating when in fact you still have DRM when normally you wouldn’t and shouldn’t. Politicians do this kind of thing all the time when announcing unpopular policy changes, knowingly pitching it too strong and then look like they’re giving ground when the fuss dies down a bit.
After a few more AAA releases doing this no doubt EA hope you’ll get used to having the “toned down” DRM as standard, at which point the more stringent checks won’t then seem so far from the norm and they’ll be able to get away with it.

Yeah I called bullshit on Mass Effect too. It’s a good old tyrannical tip toe in full effect.

September 23rd, 2008 at 10:31 pm

Gravatar malkav11 says:

I really wish people would quit announcing slight relaxing of DRM as some sort of exciting resolution to the problem. Is this better? Sure. Is it a meaningful resolution to the core issues with this DRM system? Nope. The core problem is the fact of the activation, not how many times you can do it or how many tokens you can get rescinded. None of the games that have used this sort of activation-based DRM have yet gotten rid of the activation, and thus they are still crippled, time-limited shells.

If their goal was to make me long for the good old days of unnecessary CD-checks, they’ve succeeded.

September 24th, 2008 at 12:20 am

Gravatar RichPowers says:

Tyranical top-toe. I like that phrase, cHeal.

@Ravenger: Agreed. I’m particularly pissed at Valve for failing to disclose that the Steam version of Crysis Warhead is also limited to five installs. I wonder how many buyers genuinely think it’ll be like other Steam titles: unlimited installs on unlimited PCs.

September 24th, 2008 at 12:38 am

Gravatar BlazerKnight says:

This guy knows the industry way better than the suits at EA do. “My job is to increase sales, not stop worldwide piracy” Seriously all this DRM backlash is not beneficial to anyone, now I’m reconsidering getting Mirror’s Edge for PC.. Steam does a much better job overall on DRM, ironically Crysis Warhead on Steam also has Securom. DAMMIT EA!

September 24th, 2008 at 1:44 am

Gravatar Thiefsie says:

so when can I get this for Warhead seeing I bricked my pc 3 times in the last week with craptacular nforce chipset drivers requiring format and o/s reinstalls?

September 24th, 2008 at 4:44 am

Gravatar Mark says:

Do they still enforce it using SecuROM? Yes? Then I’m still not buying.

September 24th, 2008 at 5:11 am

Gravatar MrNeutron says:

Trioptimum: You make a fair point. If my tone was dismissive it’s because I’m starting to get weary of all this stuff. When all the gaming sites I follow flood my RSS reader with hyperbole every time someone from EA stands next to a piece of paper with “SecureROM” written on it, it starts getting tedious after a while. Maybe it’s my fault. I got the same way over Mass Effect. I just couldn’t whip up the bile or the outrage I was expected to posess over the whole thing. Maybe I’m browbeaten at this point, I’m not sure. I find myself without the energy to howl from the rooftops, and I guess I’ll just have to live with how bad a person I am because of it. :p

It’s not that I think EA’s decisions over all this have been good ones or that I agree with them, far from it. I think I’m looking at this more as growing pains we’re experiencing as PC gaming is forced to change and re-invent itself. We’ve seen the music industry go through the same crap and come out the other side realising DRM is not the way to go. The movie industry is still mired in the middle of that process, and gaming is charging headlong into it. I guess I take it on good faith that we’re going to come out of this wiser, having learned some valuable lessons, hopefully with a unified, fair and flexible system like Steam carrying the torch for both customers and developers (and fine, publishers too).

As for the Amazon thing, that was more of a rant about how the general level of discourse in the gaming community needs to get better. More like this site than like NeoGaf or Something Awful (*shudder*). Doubtless a lot of people made good and heartfelt statements in their Amazon reviews, but there was a herd mentality going on for a lot of them, a quick and easy way of Sticking It To The Man from the comfort of one’s mother’s basement. And it’s a valid form of personal expression, sure, but it’d be nice to see something better.

Ugh. At 25 I’ve become a grumpy old man. *Headdesk*

September 24th, 2008 at 6:22 am

Gravatar Esha says:

So they still hang on to their DRM, eh? Corporate silliness, but there you go. The real victory though in my opinion is the ability to have “screen names”, so that at least up to five in a family can use it at once. That is a breakthrough in today’s somewhat irritating hoard-the-shinies-and-to-hell-with-the-people World.

Couple the multiple account thing with the 1.01 patch crack that Reloaded have already released (love that group) and that’s pretty much an ideal environment. And that’s what I’ll keep doing until they remove the DRM entirely, but even if they don’t then I can count on Reloaded to remove the DRM for me.

Before anyone gets any ideas, I have a legally purchased copy of Spore sitting some distance behind me, mostly because I actually like the game, or moreover I have the imagination to enjoy putting all the nifty bits together within the game. It’s an advanced Lego set and I never grew up. But I digress. I dig Spore, it can be a beautiful thing and I can enjoy it in my own way.

And as is ever the case, likeminded people will always make my experience all the more enjoyable. In fact, every problem I had with Spore has been dealt with. Here are some examples:

Crack from Reloaded: No more DRM.
Freelancer Mod: Missions finally have worthwhile payouts.
Staff of Life Mod: Staff of Life doesn’t run out, and therefore is useful as a sandbox tool (like the ship’s other sandbox tools).
Space is Fun Hack: This greatly reduces the amount of pirate attacks and biological hazards that can occur.

My mindset with the latter one is that most of my allies and own colonies are going to be smart enough to handle their ecology on their own, it’s only when they have a problem that’s really dire and desperate (something that has become a pandemic and is spreading more quickly than they can cure) should they call me in to fix it. And there should be police forces in space that keep pirates at bay, it’s only when pirates pull one over on the space police should they get to allied planets.

When Spore modding becomes more complex, I’m hoping I’ll see space-police and a system wherein planets do handle their own ecology modded in. But until then, the Space is Fun Hack works well and I can just pretend, based on reasonable factors.

For anyone interested in those, the Reloaded crack can be found on any torrent site (but I’m not going to help with keys, I try to stress as often as I can that I only want to help customers which are actually legit and feel screwed over), and the mods can be found on the xspore.com forums.

I’m quite happy with everyone complaining, that’s good because iit keeps EA on their toes. But everyone could complain and use stuff that good people have created to fix the problems already anyway. That’s what I’m doing. That way, I get to have my cake and eat it.

September 24th, 2008 at 6:27 am

Gravatar Heliocentric says:

I’m not eager to use a crack on a game that calls home. As if the copy i paid for gets bricked i’d be worse off than a pirate. Looks like more and more of my cash is going to impulse and gog. Steam better start reporting the drm or they can go to hell. Clear sky and warhead both have hidden activations?

September 24th, 2008 at 6:47 am

Gravatar Kismet says:

Yes Heliocentric, Clear Sky, Crysis and Crysis Warhead have limited activations on Steam, though after a week of sales, they finally added a notice on the product page (exactly what happened with Bioshock, no mention of the additional DRM on Steam for the first week or so).

Wholeheartedly agree on the Impulse / GoG part, I’m not particularly happy with Steam nowadays and not just for the DRM additions, but that’s a rant I’ll leave for another day.

As for Spore, it’s still in the “when it will hit the 10-15€ price mark, maybe” shopping list, with the current terms of use.

September 24th, 2008 at 7:09 am

Gravatar Urael says:

Wait…STALKER: Clear Sky has DRM too?

*takes Clear Sky off shopping list*

I wholeheartedly agree with the many comments here asking for this information to be included up-front on packaging and in online retailers. Dishonesty – and yes, keeping quiet about it while hoping people won’t notice IS dishonest – should not be rewarded with sales.

September 24th, 2008 at 9:43 am

Gravatar Esha says:

@Heliocentric

I definitely support your ideals, as I support GOG and Impulse myself, and have bought from both.

My stance however isn’t so much about supporting EA but more about supporting cracking groups and bringing them more into the mainstream, so that their efforts can be used by paying customers (and more of them want this than you may realise, not all of them are simply all about the piracy).

And frankly, they’re smart blokes. They were smart enough to lobotomise SecuROM, and they’re smart enough to analyse the game and the packets it sends home. I tend to frequent a lot of forums, and there are very intelligent people looking into this and nosing at whether exactly anything naughty is going on between the client and EA.

A fun example (just to make a quick segue, here) is Warden. I think Warden was discovered a day after it was introduced, and long before Blizzard officially announced it. And that was because people are nosey and they like to poke things.

So really, I have choices: I can ignore a game I want to play and stick to the values of DRM-free, and these are great values. Or I could support those who’re making my life easier and simply believe in them and enjoy the game I want to play. If by some incredible chance EA pulls one over on these people and my Spore does get bricked, then so be it.

It’s like Linux, really. I love Linux and I support it as a socialising and applications platform, I have Linux laptops. But I don’t support Linux so exclusively as to miss out on the latest games. As much as I dislike Microsoft, I have to endure their offerings in order to play those games (and I might have to endure even more when Windows LIVE goes… well, live).

And that’s all there is to it, there’re points when a person must decide exactly where they stand, and what they want to do. I’ll take all that I can get. I’ll use a Microsoft OS, but I’ll lobotomise it and rip out its innards so that it does only what I w ant it to. And likewise I’ll buy a game with DRM and graciously use the offerings of cracking groups to surgically remove the bad bits.

It’s just about what a person chooses to do, really. And personally, I’ll continue to endorse cracking groups. There is a truly minimal risk that a copy of Spore could get bricked for using a crack on a legit copy, but I think the risk is worth it.

As an aside: Let’s say that EA did get naughty, they managed to pull one over on cracking groups (or someone didn’t stay updated with the latest releases), and someone’s legal copy of Spore did get bricked. Could you imagine the outrage from that? It’d be all over the blogs within a day, and something like that might even make the printed publications, too.

I would love to see that. If nothing else, it would be entertaining to watch. Even if it was my copy of Spore.

Footnote: Hm, are people becoming disillusioned with Steam? That’s about bloody time. I really hope that StarDock takes advantage of that, and as fully as possible.

September 24th, 2008 at 10:12 am

Gravatar Kismet says:

Urael:

STALKER: Clear Sky has limited activations on Steam, don’t know at retail. I’ve written a mail to Deep Silver UK asking about it but no reply yet (I’m not having much luck asking about DRM directly at the source in general, I’m either ignored or I get not particularly definitive answers).

The UK retail box sports a pretty funny “IMPORTANT This product is copy-protected by technical protective measures”. Highly informative. No mention of activations/installation limits on the manual.

I’m holding from just going ahead and installing it to find it out by myself as I’m waiting for new hardware and with the patches released so far not having been compatible with previous versions savegames I guess it’s a bit pointless to risk the waste of an activation token.

September 24th, 2008 at 10:15 am

Gravatar warrenEBB says:

you crazy theives don’t get it. You keep saying it is stupid to put up with this DRM scheme, when it’s so easy just to steal the game.

get this: a lot of people aren’t ready to openly steal entertainment.

DRM is for those people who are NOT proud to call themselves a thief/pirate. People who generally consider themselves “law abiding.” The current DRM schemes are an attempt to scare this LARGE GROUP of customers into obeying the law. My girlfriend and I both wanted Spore, and our computers are 10 feet apart – but we still purchased separate copies of the game, because we don’t think of ourselves as thieves.

You may be proud to call yourself a criminal. it is oh-so-trendy to think piracy is sexy.

But i don’t know anyone who invites self proclaimed criminals into their homes. Or wants to leave them alone with the kiddies. Sooo, grow up a little? Maybe reevaluate how open you want to be about your criminal activities? (at least until the legal system catches up?)

At least: Recognize that these DRM schemes really aren’t meant to thwart the saavy pirate, but to keep a handle on everyone else’s pocket books.

September 24th, 2008 at 10:40 am

Gravatar cHeal says:

How’s the view Warren?

September 24th, 2008 at 11:31 am

Gravatar Esha says:

Sarcasm and now satire, too? Though that was a pretty funny effort, warren. I’m just wondering how many people will actually take that seriously? It reminds me of the satirical post on one forum where one person was outraged over identical trees in Warhammer, I couldn’t get over how many people actually fell for that.

September 24th, 2008 at 11:47 am

Gravatar Cataclysm says:

Warren, please tell me that was an extremely sarcastic post… Otherwise you are a very niave person.

September 24th, 2008 at 12:57 pm

Gravatar Thirith says:

@Warren: Taking your post seriously for a moment, I have a question: so what exactly is the purpose of DRM? If the thieves steal the game anyway and the law-abiding citizens will buy the game anyway… what need is there for DRM?

September 24th, 2008 at 1:04 pm

Gravatar Dinger says:

Warren has to be a troll. I mean, I agree with this:

At least: Recognize that these DRM schemes really aren’t meant to thwart the savvy pirate, but to keep a handle on everyone else’s pocket books.

Yes, DRM schemes have gone from being “anti-piracy” to ways to steal from the customer. If so-called “content owners” think they can unilaterally redefine their business, they shouldn’t be shocked when “game purchasers” come up with their own notions of the community of intellectual property.

(Are we at 100 posts yet?)

September 24th, 2008 at 1:30 pm

Gravatar Shadout says:

Its getting better. I’m worried about 5 computers though. Does it count for a new computer if you change hardware.

Anyway, it clearly shows that the complaints have worked, it just have to continue.
I think the momentum is gone for Spore DRm complaints. Further complaints will liekyl be seen as whining, since ‘EA has already given in’, which might become the public opinion on this. We dont want the ‘anti’DRM movement’ to be seen as whiners, because EA would have an easier time justifying not to listen to it then. What worked for Spore was exactly that newspapers etc. picked up the story, and framed it in a negative way toward EA and positive toward the anti-DRM case.

However, next time EA release a game, and likely use this very same DRM (changed to the new 5 computers thingy) people should redo the 1 star reviews, forum complaints etc. all over again. Until the day DRM doesnt hinder our usability of our legally bought software.

September 24th, 2008 at 1:55 pm

Gravatar Heliocentric says:

Okay, i googled it, how do you contact stalker clear sky to get new activations?

steam lists these guys as the english language support for stalker clear sky.

http://support.kochmedia.com/web_index.php?action=web_form&cat=0=868&lang=en

i sent them the following, will update when i get a reply.

Just a question which will reflect on me buying stalker clear sky.

The steam version mentions a limit of 5 activations, once they are depleted how can i get more (free or paid as appropiate) does the UK retail version have the same restriction?

Does for example uninstalling the game reimburse me with an install? and if due to system failures i lost all 5 activations what should i do.

Thanks, a potential customer.

September 24th, 2008 at 7:51 pm

Gravatar Ennui says:

This is good. EA needs to know that there’s a difference in expectations between PC gamers and their usual console audience. I’m glad they’re still looking receptive.

Personally I hate DRM. If you have to tie your key to an online account for multiplayer, that’s fine, but anything beyond that – like restrictions on how many times you can download it – is pretty stupid in my opinion.

September 24th, 2008 at 8:59 pm

Gravatar Cope says:

Helloooo class action lawsuit.

http://www.1up.com/do/newsStory?cId=3170131

September 24th, 2008 at 10:24 pm

Gravatar Kismet says:

Heliocentric, I received an answer from DeepSilver / Kochmedia: the UK retail version of Clear Sky only has disk check, no online activation needed.

Steam having worst use conditions than retail, what’s next? People walking upside down? Humans biting dogs?

September 26th, 2008 at 4:19 pm

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