EG Launch ‘Get Games’ With Sam HD

By Jim Rossignol on November 25th, 2009 at 11:41 am.


RPS chums Eurogamer have launched their own digital download service, Get Games, with just one game: Serious Sam HD. It also looks like it’s going to be far and away the cheapest place to get Serious Sam HD (which I’ve just downloaded and should get to writing about later in the week), with the game at just £9.99. Go take a look.

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51 Comments »

  1. mrmud says:

    I dont want to be the typical ‘Reviewers take bribes from publishers’ internet crazy person but this is a little disturbing. I mean there is an obvious conflict of interest here and I think that this will hurt the credibility of Eurogamers editorial.

    • Kieron Gillen says:

      Mrmud: Always worth remembering that Direct2Drive is IGN.

      KG

    • PHeMoX says:

      You’d be surprised how many websites are linked.

      Anyways, this isn’t a new game, right? If so, why the heck do they call it Serious Sam HD (no, it’s not a rhetorical question, I’d really like to know).

      I’m pretty sure the old Serious Sam supported ‘HD resolutions’ too….. even in true wide screen if I’m not mistaken. So basically they’re misleading people, even though the price is right.

    • CMaster says:

      KG: IGN isn’t exactly credible though. Their ownership by NewsCorp probably hurts them just as much in that respect as their D2D.

      Still, one can certainly see an incentive to review better and hype more games coming to their distribution platform. Of course, merely having an incentive doesn’t mean they’ll do it – certainly hurting their reputation would do EG no good if it’s obvious bias.

    • Malibu Stacey says:

      PHeMox one assumes the “HD” refers to the content not the display resolution seeing as PC games have supported higher resolutions than the resolutions commonly referred to as HD in television displays long before Serious Sam was originally released.

    • Pod says:

      PHeMoX — who said the “HD” meant “HIGH DEFINITION TV RESOLUTIONS”?

      No one but you, it seems. The Serious Sam developers, in all their commercials and press releases, mention how they’ve updated the textures and models to look better when displayed at stupidly high resolutions.

      I see no “misleading” going on at all.

    • Pod says:

      ICAN’TEDIT

      It appears I’ve had this page open a long time — Malibu Stacey or CMaster hadn’t repleid by that point (with Malibu Stacey saying exactly the same thing I did!)

    • mrmud says:

      KG
      A good reason not to put much faith into IGN

  2. Frankie The Patrician[PF] says:

    shouldn’t it be more like Get a GAME? :D

  3. pignoli says:

    And they gave it a 7, which isn’t exactly bribe territory.

    Anyway, I’m almost considering getting this again at a tenner…

  4. ChaosSmurf says:

    There is something horrendously wrong with Sam’s teeth.

  5. clippa says:

    I just this very second bought it for 18 quid on steam. You all have permission to point and laugh :(

  6. BC says:

    It always looks good when a company can’t get the URL that matches the name.

  7. Alexander Norris says:

    I’d be interested in knowing how they intent the service to work. Will it be like GOG, with minimal DRM and installers you download directly, or will this require yet another digital distribution client to run in the background? Does anyone know?

    • hydra9 says:

      Yeah, I’m curious about that too. There isn’t much in the way of solid information on the site.

    • cliffski says:

      A good question. To be honest, people who launch a Digital Distribution network NOW, post-steam, post-impulse, with less than a ten million dollar launch budget and who expect people to install a ‘client’ are living in a dream world. It’s not what people want.

      I *know* all the business case reasons for doing it, and how its great to have locked in customers you can spam at will, and all that, and I can see it from the publishers POV, but from the gamers point of view, what people want it is to pay for a game (either by credit card, or 2 clicks with paypal) and then get a direct .exe link, which they can backup or re-download later.

      In other words, they want as close an experience to downloading a pirate copy as possible, without the virus/malware/ripping people off side of it.

      I really don’t see why more developers and publishers don’t get that. I’m not a public relations guru, and even I see it.

    • The Sombrero Kid says:

      that’s not what i want i want exactly what steam provides + competition, an open client separate from the distributors that talks to the distributors for a download and authentication and hosts all their html store fronts if stardock knew what they were doing they’d open thier platform to competitors, imo.

    • subedii says:

      Publishers have to put faith in the stupidity of their clients to be willing to sign on to anything.

      The reason I’m willing to accept Steam on my system doesn’t have anything to do with me liking the marketplace over others. It’s because Steam comes with a massive and fully functional community system that ties all the games together. If I want to play Left 4 Dead 2 with a friend, it’s literally a click away, the game will load itself up and jump into the game. Even with non-Steam games, you can at least see if your friend’s playing the same game you want to, so you can just load up.

      No other publishers seem willing to even try for something like that (apart from maybe Stardock), so realistically, they aren’t competing with Steam in the first place. So the only real factor deciding factor that they can play for here is price, and often Steam’s winning out on that one too with their regular sales.

      If it’s a choice between which marketplace software gives me the most benefit to use, at the moment that’s still Steam. The other’s only sell games, Steam actually helps me play with friends. That aside people in general don’t want to get bogged down with a half dozen different systems all loading at launch.

    • DarkNoghri says:

      I’ve kind of been thinking about this recently. I really like the community features that Steam has, but I dislike that I have to permanently associate certain games with it. Honestly, what I would like is more like Xbox Live, in that I can install a game, associate it with steam, and gain full access to friends lists, and server integration. I mean, I can install COD4 and have it linked with Steam as a non-Steam game, but I have to go fully in-game to join the server a friend is on, etc. Then, when I uninstall the game, I want it disassociated with Steam so I can resell if needed. Basically, I want games to have full Steamworks integration, but without needing a permanent link to a single Steam account, and not necessarily a full Steam install. You install, it associates, you uninstall, the association goes away.

      I guess the closest thing to what I want is Xfire, maybe? I’ve never bothered using my Xfire account because Steam is so nice.

      Also, I would dearly love for Steam to have an overhaul. For a program that’s just supposed to be an interface to games, it should really be much faster. And, once you install, you shouldn’t have to be online to play, at all.

  8. Springy says:

    Don’t do anything with it yet, people, I think I just lost £9.99.

    There seems to be a few teething problems…

  9. The Sombrero Kid says:

    there’s a distinct lack of terms or even vague promises on the site, which makes me pretty mistrustful, they don’t even say you can redownload the game, even ea lets you do that for a year.

  10. subedii says:

    No offense, but that site basically tells me nothing about their terms of service. Yes yes, good games at “the best possible prices!”, how about some actual facts here? For all I know they charge extra per download. Or by the megabyte.

    I’m not downloading anything from a service I don’t know anything about and which doesn’t list any useful information on their website. ToS is quite simply the basics.

  11. Michael says:

    Sure this is actually EG affiliated? Can’t find any mention on the EG site, and the wording is slightly ambiguous: “the team that created Eurogamer”

  12. Tei says:

    I say: Good Luck And Wellcome!.

    If this shop manage to release games that other shops don’t have, or a better price, of before others, I will be interested. The website don’t look particulary bad, or good. I suppose is regular vehicle for giving my paying detales, and let me download the effing exe.

    Is this a drupal site, like the Obama ones?

  13. Goateh says:

    http://www.eurogamer.net/forum_thread_posts.php?thread_id=168017&start=0

    The only info that seems to be available. A summary:

    It’s not run by Eurogamer as such, but the site was created by Eurogamer.
    DRM is the publishers choice. If they have the choice they’ll use Activemark (?)
    Serious Sam is just a license to install it on Steam since it’s integrated with Steamworks, that won’t usually be the case.

    • subedii says:

      “Do you get a Steam-type dashboard or anything?”

      Not to begin with but we are working on a client for stuff like auto-patching. There’s the website, of course, which will track the games you own and over time add more features (which will also be integrated with EG/Eurogamers)

      That could be problematic. Steam can often get away with it since it’s so big that patching the Steam version of a game is often a priority alongside the disc version, but one if the big problems with other DD services is that custom patches need to be built for the system, and smaller services either get them later or not at all simply because they’re not a priority.

      They’ve got a good price on the launch game, but I’m not sure it helps them that it’s linked to Steam. That said, it’s a factor that makes me MORE likely to get the game, not less, so maybe they understand better than I thought.

  14. Norskov says:

    Just bought it, no troubles there. As mentioned before it’s just a license for steam, and I had no problems activating it.

  15. TotalBiscuit says:

    Well bugger, preordered it a couple of day ago for more than that.

  16. TeeJay says:

    They say that possibly they are going to have access to the Mastertronic catalogue, which would be great in theory. My worry is that games like Dungeon Keeper 2 will not work on Vista or modern graphics cards for a lot of people (I spent almost the whole of last week trying) and that this service is not going to provide much in the way of support.

    It’s true for disks as well but it does call into question how ethical it is to sell software downloads that are already known to not really work on today’s OS and hardware.

  17. Cooper says:

    Sold.

    I installed the original a couple of months back, intending to play through, but never got around to this. Said to myself ‘I shall purchase Serious Sam HD when they either a) reduce the price or b) include the second encounter (much better level design) in the package

    Since a) has been fulfilled I am now a happy, proud owner of Serious Sam HD, fufilling both my running backwards and shooting needs with my desire for extra polygonal delight.

    Updating the second encounter (rotating cylinder of doom ftw) might be an overload of extra definitioness

  18. T-B0N3 says:

    ow damn, it doesnt accepts paypal :( cant buy it :/

  19. Mac says:

    Is it possible to activate the Eurogamer copy on Steam ?

  20. Rupert (EG) says:

    Hi all,

    Thanks for the feedback so far! Here’s answers to (hopefully) all of your questions and comments so far:

    mrmud: We understand that people might view this as a conflict of interest, but we’ve taken several steps to ensure it isn’t. Firstly, Get Games is a separate company and staffed by a different team to EG. Although we’ve shared web developers (and myself as a director of both) the guys responsible for signing content couldn’t be more separate to the EG editorial team. Also, anyone who knows Tom (the editor) or any of our staff know that we don’t let commercial deals dictate our reviews – if we did, we wouldn’t be where we are today. A lot of the RPS staff contribute to EG and I think/hope they would vouch for this. Ultimately, of course, we can only prove to people that this is the case with our actions – and we will.

    BC: We don’t like the “go” either, but we did like Get Games as a name and we’re working on getting a shorter URL. In the meantime, though, it’ll do! We used to have the same thing about not owning Eurogamer.com btw (which we still don’t own) – but people have still managed to find us.

    Alexander Norris: Our intention is to just serve a file with minimal DRM (whatever we have to do in order to satisfy the content owners) and not have a compulsory app. In the instance of SSHD you need Steam to run the game (even if you bought it on CD in a shop this would be the case) as it it built in – but this is the case in the minority of games that we’ll be selling. We’re not really trying to lock people in to a service, rather we’d like to be a place where people can get great games at decent prices.

    Springy: Please contact us if that is the case and we will sort it ASAP! No-one else (that I’m aware) has had this problem and we’ve sold a decent number of copies today without incident.

    Sombrero: The T+Cs were a bit hidden away, and we’ve rectified that. The terms are at https://www.getgamesgo.com/support/help/terms-and-conditions and the privacy policy is at https://www.getgamesgo.com/support/privacy/ . You can re-download a game as many times as you like if you log-in to the site and go to “my downloads”.

    subedii: As per the above answer. There’s no subscription or additional charges.

    Michael: Yes, it’s definitely EG affiliated. The reason we said it was by the team that created Eurogamer, is because it is not technically Eurogamer running every aspect of the service (it’s a joint venture between Eurogamer and Andy Payne from Mastertronic — and Mastertronic are providing some of the back-end functions for the site such as customer support).

    TeeJay: Mastertronic’s back catalogue is a very interesting opportunity for us but we will only do it if the games are tested to work with Windows XP/Vista/7.

    Mac: Yes, you can.

    T-BON3: Accepting PayPal is on the “todo” list.

    To everyone who has bought a copy of SSHD – thank you very much for your support. We know the site is not the finished article yet, but the early response has been really great and we hope that as we add new features and content over the coming weeks and months you can see us deliver on the vision that we have for the site.

    • Alexander Norris says:

      Thanks for the answers, Rupert.

      If SSHD requires Steam by default, that’s fair enough – I won’t be happy, but it’s hardly your fault. For future purchases, though, I’m glad that you decided to go the DRM-light route.

    • T-B0N3 says:

      Thanks dude, will looking forward to handing over my money to you as soon as you support paypal :)

    • TheSombreroKid says:

      a more than satisfying response, thanks :D

    • ManaTree says:

      Thank you, just a couple more questions.

      Are any sales planned? Just out of curiosity.

      Can you guys be straight up transparent about the DRM? I know that by obfuscation you can possibly get more sales, but if you’re straight up about it, customers can put more faith into it. Not to mention that the transparency may make the publisher change their mind about what DRM to put on it.

    • subedii says:

      Thanks for taking the time to respond to our queries Rupert. I wanted to ask a couple of questions with regards to the Terms of Service:

      If you change your hardware components or wish to transfer the Software to another computer you will need to unlock it on the new computer again by connecting to our Web server on a secure connection. A maximum of 3 (three) unlock processes is included in the licensing fee for this software. If you wish to exceed the number of unlocks an administrative fee may be required. Once the software has been unlocked you may install it an unlimited number of times on your computer as long as the hardware specifications do not change. In the case of Steam encrypted products you simply re-download the software and use the same Steam activation key.

      You may not:

      * Load the Data onto more than one computer at a time. If you wish to transfer the Data from one computer to another, you must remove the entire Data from the first computer before you install it onto another.
      * Sub-licence, assign, rent, lease the Software or make or distribute copies of the Data, or any part thereof.
      * Translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Data or any other part of the Software, except as permitted by law.
      * Make copies of the Software or its accompanying documentation, materials or any other part of the Software either in full or part for any reason.

      First, am I right in presuming that the 3 computer limit does not apply to Steam games (which can typically be utilised on any number of computers as long as only one copy is concurrently running)?

      Also, is there a de-authorisation process for removing a computer authorisation so that you don’t end up using up all three of your limited machine activations?

      Do hardware changes to the machine count towards new activations, or, at what point is it considered a “new” PC?

      Finally, what is the actual administration cost if you exceed this number?

      Thank you in advance for your responses.

    • Springy says:

      Thanks, Rupert. Sorry I was vaguely negative, I did contact your guys and got a prompt reply, so I’m happy that it’s being sorted.

  21. Feanor says:

    “I dont want to be the typical ‘Reviewers take bribes from publishers’ internet crazy person but this is a little disturbing. I mean there is an obvious conflict of interest here and I think that this will hurt the credibility of Eurogamers editorial.”

    You should check out their Sensible Soccer 2006 review and also this:

    http://worldofstuart.excellentcontent.com/swiz2/swiz2.htm

  22. Eightyseven says:

    about the reviewer trakes bribes they gave the game a 7

  23. Hyoscine says:

    This could be a good thing. Like a few people are saying though, the site could really do with an extended FAQ at this point, just to clarify your intentions a little. The Serious Sam Sale is a nice opener, but what’s special about Get Games that’ll tear me away from my nice and comfy Steam/GOG combo?

  24. Ed from Brazil says:

    So I bought SSHD on Get Games for cheap but got no cd-key, and therefore I can’t install the game. Horray.

  25. Lewis says:

    I can’t get it to reply properly, so this is to Mrmud at the top:

    Eurogamer keeps editorial very separate from business. I know Tom doesn’t even have access to advertising schedules and accounts, for example, and just gets given a budget without knowing where the money’s actually come from. I’d imagine it would be a similar case here – the Loman brothers dealing with the business side, Tom and co. dealing with the editorial side.

  26. Rupert (EG) says:

    Ed: log in to the site and click on “your downloads” and the
    key should be listed there. It was also emailed to you and shown when you buy the game. If it’s not, there’s clearly an issue and you should contact us and we’ll get it sorted.

    • Ed from Brazil says:

      Hey, Rupert. Yeah, there is no key at the “your Games”, and I didn’t get any emails after the first one confirming my account. I used the site contact feature, already, but no reply so far. Thanks for the answer.

    • Ed from Brazil says:

      Ok, People contacted me, Thanks.

  27. kyrieee says:

    What are the payment options? Are debit cards accepted?

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