Monkeying Around: Those GoG Videos

By Kieron Gillen on September 23rd, 2010 at 11:32 am.

'Are you sure this is a good idea?' 'Yeah, definitely.'

While the actual video for the – er- somewhat memorable press conference hasn’t actually found its way online yet, GoG have released a series of videos explaining what’s going on with the site, including one where they dress as monks and beg for forgiveness. In case you want to share the experience. Yes.

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162 Comments »

  1. Premium User Badge

    Carra says:

    At least they managed to get some extra media coverage.

    And I might try out Baldurs Gate. Always wanted to try out that game.

  2. Eclipse says:

    Franky I was really mad at GOG and I still don’t know if I’ll ever buy from them again. Would be a funny thing if they allowed us to download the games without menacing the whole service closure.
    This thing scared me quite a bit, as GOG became from a solid DD platform to a service that can shut down at every minute without warning to my eyes if they want to do so.

    • Bindibadgi says:

      I’m sorry this is just pathetic. You’ve only yourself to blame if you didn’t back-up your purchases and save them in a sacred place. It’s not you need a constant online connection or a sign-in system as they are DRM free!

      This is more than can be said for any retail game anyone’s bought – scratch the disk and you don’t expect a new one. They are still a small company – they CAN go under at any time, that’s just how life is.

      Yea it was bad taste but they’ve got more media coverage than a simple “hey we’re out of beta”, and that means MORE sales which means MORE service and MORE games. The end justifies the means imo.

    • yutt says:

      @Eclipse

      Yeah, that’s just pathetic. Expecting GOG to be reliable and professional, like any other DD service. Incredible you could be so daft!

      I hope you’ve learned your lesson.

    • qrter says:

      “save them in a sacred place”..

      .. is that code for something..?

    • Premium User Badge

      AndrewC says:

      Your porn folder, I think.

    • Wooly says:

      There are Angry Internet Men at the Gates of GOG.

    • jalf says:

      This thing scared me quite a bit, as GOG became from a solid DD platform to a service that can shut down at every minute without warning to my eyes if they want to do so.

      Newsflash: **every** DD platform can shut down at any minute without warning if they want to do so.

      The interesting question is, does their silly PR stunt mean they are *more* likely to shut down any minute without warning?

      I don’t really think so. If we’re going to be realistic for a moment (yeah, boring I know), then they’ll shut down if they can’t stay profitable.

      And as stupid as their PR stunt was, it says nothing about their profitability. They are no more or less likely to shut down now than they were a week or a month ago. If you think they are unreliable now, then they were always unreliable. Then the question is, “is GamersGate any better? “Impulse? Direct2Drive? I don’t know about you, but I have no data suggeesting that GOG is about to go bust while all their competitors are flourishing.

      I really feel you’re drawing the wrong lesson from this. The lesson is “*every* DD platform can shut down at a moment’s notice”, and not “GOG is going to shut down any day now”. GOG *didn’t* shut down, they pulled a (stupid) prank. It doesn’t tell you anything about their reliability, only about their sense of humor.

      What’s more, if you adopt the add-on lesson “I should back up my games”, then you can buy from GOG and be completely and entirely unaffected *if* they do shut down for real.

    • Ben says:

      @jalf: Just because the entire DD industry is collateral damage, this doesn’t mean that GoG’s reputation can’t take a direct hit. They demonstrated a certain lack of forethought in this action, and even if they never again take capricious action, they have damaged their own reputation with certain consumers. Unfortunately, reputation is earned through action, not words. To win back the wary customer, GoG has to exhibit stability for a significant period of time… or bribe them.

      It doesn’t even have to be a significant cost to GoG. Beneath a Steel Sky is something for which GoG simplifies the acquisition. I don’t know whether there’s something else free out there for them to cherry-pick though.

    • Wulf says:

      I can’t help but wonder the degree of loyalty, here. Does DRM-Free buy that much loyalty? Frankly, their prices aren’t that great, and their ‘extras’ are often available around the Internet for free (in a legit way) anyway, often, other digital distribution platforms will offer the same games at a cheaper price. So they price-gouge, they pull a stunt like this, and people still defend them. And that’s interesting, isn’t it?

      Here’s where the conversation goes where you didn’t expect, I hope you won’t have already gone into the angry Internet man stage before reaching this, but this shows the attachment people have to the removal of DRM, doesn’t it? People are willing to sacrifice price and even the integrity of the company they buy from to get things which are DRM-Free. What this says is that publishers tend to underestimate just how strongly people feel about this, how much it actually matters when compared to everything else.

      I think Vinraith would approve of parts of the above paragraph, even if he doesn’t approve of the entire sentiment. I’m going somewhere with this, though…

      The question is, how much does it matter? How many people are involved in this for us to have any indication of how much it matters? As I mentioned when I opened the post, if it had been, say, Steam then people would’ve been going nuts trying to stick it to the man, but GOG is also the man, GOG is every bit as much of a businessman as Steam is, they just know that DRM-Free sells. They can be just as unscrupulous and unethical as anyone else, though. Don’t have blinkers on about that.

      The thing is, GOG did something really stupid here, and it will hurt their business. If I had been in their PR department, what would I have done? I’d put a banner at the top of their site leading to a page about the history of GOG. I’d introduce people personally to those behind the scenes, I’d talk a bit about the history of the company. Then I’d say how many publishers have signed up (which they’ve finally gotten around to doing), and I’d share numbers in regards to how many people are actually buying from them.

      Then I’d have told people that GOG.com is about to get better, and soon the site will relaunch with a fresh, new look, and all the previous issues of the GOG.com site removed, and that when the site relaunches, then might be a good time to tell their friends. They could’ve done a Twitter-drive with it, much in the same way that Wolfire did with the Humble Indie Bundle, and got people talking about it. Each day from then until the launch of the new site, they could’ve revealed something new that they’d changed, and a new video about the site.

      Day 3, for example, talking about new friends features, and having the people behind GOG.com talk about some of their old, favourite gaming memories, showing people that those who run this project have played games too, and even if they haven’t, a PR department could probably provide them with a convincing gaming history to work with. :p But I suspect that they probably have been playing games.

      Then, they could’ve launched with a flourish.

      Instead, what they did was that they actually put the realisation in the heads of people that they’re not a company that provides DRM-Free games because they’re in any way ethical, but that they provide DRM-Free games because DRM-Free sells, they’re no different than any other business, and if other businesses realised that DRM-Free did sell (does it sell?) then they’d be on that bandwagon too. The worst thing about this is that aside from damaging GOG.com, it’s also damaged the notion of DRM-Free, because if GOG.com isn’t so great, then maybe DRM-Free isn’t such a big deal either.

      Why are people angry right now? They were duped. They were fooled about the nature of GOG.com, and they were perhaps fooled about the pretense under which these DRM-Free games are sold to them, the whole DRM-Free thing always created a layer of trust between people and GOG.com, I saw this often. It wasn’t like Steam where everyone knew where they stood (Steam are just a business), with GOG.com, people treated them like brothers, bros even, brahs if you will.

      It’s right, people only have themselves to blame if they were fooled, they should never have gotten it into their heads in the first place that GOG.com was an even remotely trustworthy business, they know that now, and this is why they’re being so melodramatic, saying things like they may never buy from them again (they will). I’m angry at GOG.com too, but not for that reason, but because this stunt probably damaged the cause of DRM-Free games along with their reputation.

      If GOG.com is going to be exercise dickery as much as Ubisoft, then is anything they peddle really worthwhile? This kind of thing would just drive people into the arms of their competitors and make people forget about the cause of DRM-Free gaming entirely.

      For a while there, GOG.com looked like they might’ve actually been doing something good, causing a paradigm shift about how people look at DRM.

      Then they dropped the ball.

    • Wulf says:

      Point is, in case it gets missed when reading my wall of text: The illusion of actually being ethical was as important to the business of GOG.com as it was to the cause of DRM-Free. The whole idea there is that you’re offering a cleaner alternative, it’s something that you can trust. You can trust GOG.com not to pull dickish corporate stunts, you can trust DRM-Free games from them now to screw up your computer. That trust has now turned to doubt. That’s pretty much what I’m angry at them for, for not realising that. How could they have not realised that?

    • ScubaMonster says:

      @Bindibadgi : Sorry, what you said is ridiculous. Yeah it’s probably a good idea to back everything up. But you shouldn’t have to feel like you have to download and burn everything to disc immediately out of fear the service will be shutdown instantly without notice. If a company knew they were going down, they’d have ample time to notify users and let them download and backup their purchases.

      Even though this was a PR stunt, if this was actually real, the way GOG handled it would have been just wrong and shady. Don’t forget, that the day before, they were still selling games to anybody. A reputable company shouldn’t just disappear overnight without telling anybody like some burglar or thief.

  3. Hippo says:

    WAAAAAAARRRRGGHH!!!

  4. Frankie The Patrician[PF] says:

    Just about an hour and 15 minutes away! I think I’ll buy a game to show I support them…

    • Trin says:

      Awesome. I think I’ll not buy a game to show I think they’re cocks.

    • Davian says:

      But they have a gift for you! They will allow you to buy Baldur’s Gate at an incredibly steep price for such an old game! Oh wait. I think Demonoid has a better offer going on.

    • Reliant39 says:

      @Frankie The Patrician[PF] :

      You know, this statement of yours that you “might” buy a game to support them strongly suggests that the biggest moaners about people who have complaints actually never bought anything from GOG. That the complaints are valid (or not) is neither here nor there, since you only care about stirring up a hornet’s nest and getting on other people’s tits. It’s something that is rampant in the other thread as well and what I would like to call the “Get a life!” defence.

      It consists of riding into a discussion on your high horse and calling people nerds/idiots/whiners for being passionate about something that you obviously care very little about, but nevertheless you feel the need to weigh in with a contrary opinion in order to demonstrate your perceived superiority, moral, mental, or otherwise, and to stick it to the other side. Well, I say congratulations to you, sir. Congratulations and felicitations.

    • Frankie The Patrician[PF] says:

      @Reliant39:
      I have to be more specific next time….You fired and missed!

      Take a look at this:
      http://yfrog.com/evgogbetaj

      What does it say? Yep, I’ve been on gog since the very beginning of the invite beta and my collection of games is not that big, but I’ve bought some 2digit number of games, oh yes.

      So well done..failed insult is failed, I’m afraid.

      I’m a GOG fan (signed for the beta back in 5/2008, hell, it’s even my homepage!), I DO appreciate what they do and will continue do so in the future, because I appreciated the gag, they are adorable bunch…

    • Reliant39 says:

      @Frankie The Patrician[PF]:

      Maybe you should learn to read other people’s messages more carefully next time? Instead of coming up with Internet lingo involving the gratuitous use of “fail”?

    • Gnarf says:

      Using the word “might” suggests no such thing.

    • Davian says:

      I don’t even see “might” in his post… so basically FAILRAPTOR SAYS HI OLOLOLO

    • Reliant39 says:

      “I think I’ll buy…” rendered as “might”, but should have perhaps been *might* for emphasis rather than suggesting a direct quote. But whatever floats your boat; I guess being obstinate is the new “cool”. I hope you enjoy the new and improved GOG. More power to you.

    • Gnarf says:

      Uuh. Uuh. Uuh. Well. Uuh. I was obviously referring to Reliant’s use of that word, only in the context of Frankie’s post.

      I think the point about bitching people complaining is fair enough, anyway. But it’s still cool to disagree with those complaints and make fun of them and so on.

      The thing about how it is so unfathomable to not be really super-sad, that obviously you never cared about it at all in the first place, is ridiculous.

    • Frankie The Patrician[PF] says:

      Whatever your interpretation may be, this “will+infinitve” refers to future, volition

      I’m a bloody teacher in training (even though I do intend to stick with my second specialization – social sciences), check one of the Quirk’s grammar books if you don’t believe me. AND will doesn’t have the “possibility” modal meaning, as far as I know.

    • Premium User Badge

      AndrewC says:

      These sorts of arguments get me hard.

    • Reliant39 says:

      @Frankie The Patrician[PF]:

      Good god. You wrote: “Whatever your interpretation may be, this ‘will+infinitve’ refers to future, volition.” You then added you’re a “bloody teacher” (“in training”, no less) and started to allude to your other academic qualifications (the “social sciences”). Good for you. Let me engage in some academic dick-waving of my own. I have actually completed my studies and possess not only an M.A. degree, but a Ph.D. as well in a “social science” and am currently quite happily employed at a university. So what? I fail to see what your statement has to do with this now completely derailed argument. You also skipped over the fact that you prefaced your statement by “I think”, which casts some doubt on whether you will actually go through with buying a game. As a statement of intent, perhaps you should have written: “I am going to buy a game to show I support them.” Or, indeed, “I will buy a game to show I support them.”

      All this is beside the point. Engaging with the subject matter is fine, but don’t engage in weasel tactics like dragging grammar into a discussion, especially when you obviously haven’t quite got the grasp of it yet. I recommend checking out something like the Oxford Guide to English Grammar.

      And is this getting ridiculous enough for you? Excellent.

      In order to preserve my sanity, I’m out of here. Good luck to you all.

    • Premium User Badge

      Lambchops says:

      i shudder to think at what kind of state AndrewC is in now!

    • Stu says:

      Answering the call of priapism, I imagine.

    • Headless Monkey Boy says:

      This thread reallly outs the state of education today, anyone catch the irony that both these guys arguing are involved with “social” science.

  5. Premium User Badge

    Schaulustiger says:

    Honestly, I can’t get mad at them, no matter how hard I try. This was a pretty terrible PR stunt, but c’mon guys, that monk video is hilarious. Besides, there’s no alternative to GoG and their service will still be absolutely great for anyone who loves gaming classics. Just remember to keep backups of all your files in case they decide to make a version 3.0 :P

    • Premium User Badge

      Andy_Panthro says:

      Agreed.

      However, I will be posting on the forum to try and convince them never to pull a stunt like this again!

    • HYPERPOWERi says:

      Same. Can’t stay mad at those daft weiner monkeys.

      I wasn’t concerned about the games I’ve purchased from GOG turning to vapour — most of them are still installed on my hd. Some I paid for and never downloaded, because I already owned a pirated copy (the only kind available back where I used to live).

      Was sad to think that GOG would not be releasing any new (er, old?) titles though.

  6. Premium User Badge

    AndrewC says:

    This was a proper balls up, and it makes me like them quite a lot. The distance between a very stupid idea popping into someone’s, probably drunk, head and an entire company’s PR policy was commendably tiny, which adds charm, I reckon.

    • Frankie The Patrician[PF] says:

      Yes, it makes me want to send them some booze and wait for the outcome…could be interesting :)

  7. Seifer Katt says:

    I admit, I was also very angry with them as well, but not for the potential loss of my purchases.

    I cared about them and their work. They brought games that no one else would into the limelight, in a legal alternative from the whole ‘abandonware’ scene. I liked the people that ran it. When I heard about it… I was sad.

    I’m only angry now because they lied to me for a joke… it doesn’t change their policy of bringing great games with good support back from the aether… just… their sense of humor (and marketing division) needs some work

  8. pastinople says:

    If they think I’ll forgive them at their behest, they are MISTAKEN!

    Hmmm? Baldur’s Gate you say?

  9. Po0py says:

    Ffs. People just aren’t being rational about this. I give up.

    • Frankie The Patrician[PF] says:

      I can see an overuse of “angry” – it may be some semantic deviation, but I’ve always considered the word “angry” as quite strong as opposed to others like “upset” or “annoyed”… I think people are being a bit of drama queens…probably having a boring week or something

    • Premium User Badge

      lhzr says:

      seems that for some every week is a boring week..
      people love soap operas more than they like to admit.

  10. Huggster says:

    Okay, if you have been following the Witcher 2 and all the “comment” generated on here, you owe it to yourself to watch the latest CD Projekt – Witcher 2 trailer – it is excellent and really shows that they listen and have a sense of humour.
    I dare say it will make a news line as well.

  11. Mentalepsy says:

    I actually found their gallows humor (both before and after the press conference) a bit funny, and I was only slightly annoyed by their poor handling of scheduled downtime. This is not a big deal to me. Even if gog.com turned into a 404 error overnight and never came back, I’d still have everything I purchased. That’s the whole point of DRM-free.

    I’m camped outside the gates, waiting for them to reopen.

  12. Danny says:

    I think I’ll buy a hundred billion copies from them today, to compensate for all the people who acted like GoG killed, cooked and ate their cat.

  13. Paperflyer says:

    Honestly, they made up for whatever grief they caused. This is the way of the Good old Days and the way it should be. Keep up this lighthearted way, I say!

  14. Premium User Badge

    Lambchops says:

    Hmm, I’ve only bought one game on GoG so far (Outcast working YAY!).

    This stunt, misjudged as it was probably wont affect me much. The only games I’m likely to buy off them are still not in their catalogue (versions of Toonstruck, Planescape and LBA 2 that work flawlessly in Windows 7 please guys).

    Though that said if Baldur’s Gate is on there I might well buy it, it’s one of the few “classics” that i’ve never quite got round to playing.

    Still it’s likely to remain to me, like D2D a service i will use infrequently and only for nostalgic purposes or if there’s a deal much better than Steam.

  15. Xan says:

    They need to fire their PR department.

  16. the wiseass says:

    Seems like many old school gamers have turned into grumpy, stuck up old men. Just like most of the old hippies became yuppies these days. Yes it was a stupid joke, but if you’d have had the slightest bit of common sense you’d have read the statement from Tom Ohle that followed immediately after the big panic, instead of giving in to your endless Internet rage:

    http://kotaku.com/5642141/what-happened-to-good-old-games

    So there is really no good reason to boycott a company, that has otherwise a very good reputation, for one silly mistake. Even a mistake that could easy have been prevented had any of you people read their following statements. But I guess any excuse to be angry at something is a good excuse.

    P.S.: That monk video was hilarious.

  17. qx says:

    I thought it was pretty tacky to do what they did, but I’m not mad at them.

  18. sexyresults says:

    Some people are such babies. It was a short lived PR stunt, they didn’t rape and kill your family.

    • Kadayi says:

      and some people fail to understand what good customer service is

    • jalf says:

      Very true. Or maybe we just have different definitions of “good customer service”.

      Let’s try comparing GOG and Valve:

      on one hand, we have a company which:

      - provides games on very favorable terms, with no DRM, infinite downloads and which aren’t tied to some proprietary client, who actually provide support for the games they sell as well as for the service itself, and who (in my experience) actually answer support requests helpfully. On the downside, they have a terrible sense of humor, and an unprofessional PR department.

      and on the other side a company which
      - provides games at very restrictive terms, crammed full of DRM, with infinite downloads, but constrained by rather shaky servers which often means that you can neither download nor play new popular games at release, whose prices are nothing short of ridiculous, and who offer *zero* support on the games they sell, and support requests for their service itself are (in my experience) shafted for weeks, before being replied t owith a copy-pasted reply which doesn’t solve your problem. Unless you post them on their forum, in which case they’re promptly deleted if they’re not gushingly positive about the service.

      So yeah… Bad customer service, you say?
      Which one of the two am I supposed to boycott again?

      And no, I’m not “defending” GOG’s stunt. I’m just saying that when we talk about customer service, I prefer to judge them on the actual service they offer to customers, not on how lame ideas their PR department come up with. And so by *my* definition of customer service, GOG is still doing pretty well.

    • Kadayi says:

      @jalf

      I’m pretty sure I beat you to death in the previous thread over your weak comparison arguments. Making a separate post repeating the same line of ‘reasoning’ doesn’t make it any more valid I’m afraid.

    • qrter says:

      I’m just saying that when we talk about customer service, I prefer to judge them on the actual service they offer to customers, not on how lame ideas their PR department come up with.

      Surely a fundamental part of any service is that a company gives correct information about their services and its availability?

      (I’d be very surprised if GOG has an actual PR department, btw.)

    • jalf says:

      I’m pretty sure I beat you to death in the previous thread over your weak comparison arguments. Making a separate post repeating the same line of ‘reasoning’ doesn’t make it any more valid I’m afraid.

      And yet you expect *your* argument to become more valid when you do it?

      You know, I once heard that one definition of insanity is when you repeat the same action, and expect different outcomes.

      I guess it says a lot then that you repeat your dumb AIM statements, and somehow expect that people won’t tear it down *this time*. It happened before, it happened this time, and yes, if you keep ranting about how GOG ate your cat, I or someone else will *again* make a post pointing out that they didn’t, and as much as they screwed up PR-wise, it doesn’t really say much about the actual service they’re offering.

      Surely a fundamental part of any service is that a company gives correct information about their services and its availability?

      That it is. And what I note so far is this:

      Steam regularly prevents me from downloading *and* playing my games with no warning.
      GOG has prevented me from downloading my games *once*.

      Steam does this for technical reasons, which are likely to continue.
      GOG did it because of a stupid PR plot, which is unlikely to happen again because it was received so badly.

      So no, GOG certainly doesn’t get full marks for their customer service. But it still comes out ahead of most of their competitors.

    • Kadayi says:

      “And yet you expect *your* argument to become more valid when you do it?”

      I haven’t repeated an argument. Look again. Also did Steam really deny you access to your games? Or was it more a case of your Router ISP not working? I suspect it’s the latter rather than the former.

    • Kurina says:

      @Kadayi

      I know I have personally been denied access to my games through the Steam service on countless occasions. If a new triple-A title is released, or a big weekend promotion begins, I know I can count on not playing any games during that time period. Instead, I am consistently faced with messages saying the servers are too busy to let me do anything. Fun stuff when looking for a relaxing weekend.

    • Urael says:

      Plus, Kadayi, Steam by it’s very nature denies access to your games through DRM. It then grants access to you upon request. If that request can’t be met for any reason – wether Steam or internet connection issues – you can’t play your game.

    • Kadayi says:

      @Kurina

      Even though this is all completely irrelevant to the diswcussion on about GoG, Care to elaborate exactly how you were denied access?

      @Urael

      Considering you apparently can’t figure out how to go from online to offline mode in steam and get your games to play (hint: menu>steam>go offline). I’m afraid I’m going to have to take anything you say regarding… well pretty much anything in the future with a large pinch of salt. I mean I’d hate to think that you are mistaking the requirement of quite a lot of SP modern titles (such as ME2, DA:O or FO3) that require online account validation separate from Steam, as somehow a failing of Steam.

    • LeavinLasVegas says:

      I don’t quite know what some of you are on about within regards to Steam denying your games when offline or if Steam was discontinued. It’s called Offline Mode. It works. If your connection drops, restart in Offline Mode.

      The only time I have ever been denied access to my games is when an update comes out and servers are busy. This is usually cleared up within a matter of minutes, maybe up to an hour. The only time Offline Mode will lock you out of your account is you log out of your account or if you try to switch accounts

    • sexyresults says:

      Doesn’t Kadayi seem like a treat to hang around?

    • jalf says:

      I haven’t repeated an argument.

      Only because it’s not really an argument. But it certainly is repeated.

      Look again. Also did Steam really deny you access to your games? Or was it more a case of your Router ISP not working? I suspect it’s the latter rather than the former.

      Yes, Steam does occasionally deny you access to your games. So no, you suspect wrong. Good for you that you’ve never experienced it (obviously you didn’t buy HL2 at launch then)

      If you check the Steam stats right now, you’ll see about an hour just now with almost no players online. How can that be, do you think?

      Perhaps everyone decided to take time off from gaming?

      Or perhaps…. as shocking as it is, Steam had a bit of an outage. Crazy, I know. You might even say inconceivable.

      As for offline mode, guess what: it is a piece of shit that works erratically at best. It’s very easy to create a scenario where it hangs at the initial “connecting” popup before you even get the chance to select offline mode.

      I’m glad it works for you, but could we lay off the personal insults against those who are guilty of the heinous crime of having trouble with Steam’s offline mode?

      That would make it a lot easier to take you seriously.

    • Kadayi says:

      @Jalf

      I’ve been using Steam since the beta. Sure Steam had the occasional issue in the first few months, but that was a very long time ago. Certainly they’ve never denied me access to something I’ve paid for, for over 5 days that’s for sure.

      Also my stats show that Steam went down to 400K users at some point in the last 24 hours, but it never actually went to zero as you purport. Even when friends has zoned out it’s never actually stopped me from launching or playing a game.

    • jalf says:

      I’ve been using Steam since the beta.

      And until yesterday, GOG was in beta. ;)

      Sure Steam had the occasional issue in the first few months, but that was a very long time ago.

      So you’re saying an unreliable service was acceptable 7 years ago, but today, it is a capital offense?

      Certainly they’ve never denied me access to something I’ve paid for, for over 5 days that’s for sure.

      If memory serves, the mess when HL2 launched lasted at least a couple of days.

      But the point I’ve been trying to make is that I by far prefer a rock solid service which can apparently only be shaken by a stupid PR stunt, over one which is able to fall over under its own weight, preventing me from download my games for *technical* reasons. Steam has done that. GOG hasn’t.
      I agree, the GOG outage was longer than what I’ve experienced with Steam, and that’s unfortunate, but looking beyond the duration of the outage for a moment, I appreciate that at least GOG’s outage is unlikely to occur again, simply because it wasn’t caused technical issues or anything like that. I wish I could say the same about Steam’s much more frequent (but shorter) outages.

      Also my stats show that Steam went down to 400K users at some point in the last 24 hours, but it never actually went to zero as you purport. Even when friends has zoned out it’s never actually stopped me from launching or playing a game.

      I never said zero. I said “almost no players” (and true, you could argue that 400k isn’t “almost zero”, but if you look at the grap, and at the number of players they had online before and after, I think “almost zero” is a fair description). When practically within 5 minutes, their player count dives by something like 90%, I think it’s safe to say that they have a problem. Are you saying that it’s ok as long as *you* weren’t among those 90% who were kicked off Steam? (but then, were you among those affected during the GOG thing? Were you actually planning to buy or download anything from them this week?)

      It’s good for you that you weren’t affected by Steam’s little problem yesterday, but are you denying that it existed? Denying that players were affected by it? That Steam gasp restricted access to their customers games with no warning?

      When the friend network dies, it makes it rather tricky to join the games that use it for to provide lobby/matchmaking functionality. Good luck inviting your friends to a game of Worms when the friends network is down, for example.

  19. pkt-zer0 says:

    Why do people use “GoG” instead of “GOG” or “gog”? I never really understood that.

    • Carolina says:

      BeCaUsE CaMeLcAsE Is CoOl EvEn WhEn It DoEsN’t MaKe SeNsE?

    • Premium User Badge

      Lambchops says:

      Gaggle of Geeks? Giants of Gambia? Gamboling of Gazelles? Genitals of Gimps? Garrulousness of Geraniums?

    • Hippo says:

      Good point, it’s Good Old Games, not Good old Games.

    • Komus says:

      WoW, I wonder why? ^^

    • PAK says:

      @KOMA: But, to be fair, WoW makes sense because “of” is a preposition. “Old” is not. Prepositions are typically the only words not capitalized in a title (barring stylistic aberrations).

    • Saiko Kila says:

      And I don’t understand why people use FO for Fallout.

    • Harlander says:

      No-one would know what you were talking about if you just called it ‘F’…

  20. Tei says:

    New code often has bugs.

    So the new website will launch with bugs, so can be hacked withing hours of release, by some bored brazilian or rusian teenager.

    It only take the programmer of some lame ajax call to forget to properly escape a id, and BANG, Say Hi to Bobby tables.

  21. datom says:

    Whiners about whiners are the new whiners.

    • Huggster says:

      This is true, but I would much rather be an “exasperated eye roller” than a “grumpy old curmudgeon with no perspective”.

    • jalf says:

      Can I be both?

      I always wanted to be an exasperated eye rolling grumpy old curmudgeon with no perspective.

    • Harlander says:

      No takers for “insufferably smug know-it-all”? Come on, it’s on sale at the moment.

    • Huggster says:

      I’ll take three!

    • SheffieldSteel says:

      Just make sure you don’t take your new internet persona for granted. ideally you should make a backup copy – perhaps store it in your spouse or domestic partner? – because IF THIS EPISODE HAS TAUGHT US ANYTHING it’s that you never know when your online persona provider might go down.

      Worst case scenario: your partner goes down. It’s not such a bad thing, when you think about it.

  22. Slamelov says:

    I think it’s not so important. GOG closure would have been very bad news, so, I’m happy they only wanted media attention. And they got it.

    I know the PR was not good or afortunate, but still we can buy classic PC games for cheap and DRM Free, and that’s the important for me.

    So, our games are saved and DRM Free. Imagine some day Steam or Direct2Drive closes… not impossible

    • Kadayi says:

      A takeover/merger perhaps, but actually close…. highly unlikely especially given DD sales are larger than retail sales now.

    • Saiko Kila says:

      It’s not only possible but sure. Only question remains – when? There are dozens of possible reasons. And merger or takeover may mean change of operating mode, like subscription. Steam can disable all games you have, can cripple all games and can do whatever it (or it’s new owners) want. I had enough problems with King’s Bounty (singleplayer game) lately, to be reminded that nothing is permanent on steam. With GOG – I save my downloads on backup HDD. With steam – I do that too, but I cannot retrieve these backup in some cases (I tried – it needs to redownload partly) and I need the service running.

  23. Brumisator says:

    Well, less than 15 minutes to go until the new site launches…colour me intrigued.

    Although I’m still rather baffled my this PR stunt.

  24. Markenname says:

    Go there now to experience the ten times faster website :)

    • Giant, fussy whingebag says:

      I know. It’s astounding!

      Actually I think it shows how much of a success this debacle has been, sadly…

  25. Rinox says:

    Site launched and seems to be groaning under traffic. Looks like their stunt didn’t fail in getting the attention they wanted.

  26. Danny says:

    Hammertime.

    • Man Raised By Puffins says:

      The hammering will continue until service improves!

  27. Premium User Badge

    Andy_Panthro says:

    Painfully slow website, I can’t even log in.

    I guess they’ve got everyone’s attention!

  28. sfox says:

    Ironically the people who complained about not being able to download their games are prolonging their own inaccessibility by accessing the site in mass numbers.

    • Brumisator says:

      You can’t blame the users on that one…

      The GOG guys must be laughing maniacly in their fortress of money by now, thinking about building another tower with 100€ bills.

  29. Giant, fussy whingebag says:

    And now it’s come up with a message saying it’s down again… with a cheeky “scheduled :)” poking above the official message…

    Oh those crazy jokers!

    • Markenname says:

      Hope they didn’t scrap the monk wear yet.. They’ll need it again..

  30. Omni says:

    Site is not just slow but practically unusable. Ten times faster? Yeah… Riiight… FAIL.

  31. nakke says:

    I bet it’s actually going down for good this time.

  32. Sander Bos says:

    “gog.com will be back soon, servers are undergoing system maintenance”

    Oh I get it, so that they were coming back, *that* was the joke. They really are out of business the whole time after all!

    It was all a dream… (dreams are illogical and all over the map like this whole gog mayhem)

  33. Tei says:

    I can’t enter.

    Shows a message “the site is down for scheduler mantenance”.

    Karma.

  34. blunders says:

    I find it mildly off-putting that anyone could find their actions acceptable. To echo something that LewieP said in the previous post on the matter, imagine if Valve had pulled the same stunt with Steam for five days. Is it simply crazy to have any sort of standards and expectations these days?

    • Danny says:

      Cry me a river. When Steam is down, a lot of stuff breaks. When GOG is down, you can still do whatever the fuck you’ve paid for.

      Ah well, 99% of the people who burst out in nerdrage and claimed that they will never buy anything from them ever again will forget about this once one of their favorite old games is available from GOG.

    • blunders says:

      Well, you can’t, assuming you don’t steadfastly keep back-ups of everything you’ve bought from there. I’m sure their customers (myself included) will now know to do exactly that, but I, along with many other people, operated under the assumption that the service wouldn’t be discontinued without notice.

    • blunders says:

      I should amend that to say “operated under the assumption that the service likely wouldn’t be discontinued without notice.” Anything can happen, of course, but a stunt like this just serves to instill wariness in the service they provide.

    • Ozzie says:

      Yeah, what stupid people are we, complaining when we’re being deceived that one of our favourite digital distribution services died, that it went down without previous notice for 5 days, and you know, to actually expect to be able to download the games at any time we want, like the site promises.

      Ehm, that sounded serious, because actually, while I was irritated at first, I can’t hold a grudge against them!

    • jalf says:

      @blunders: to echo something I’ve said in several other posts, I believe I’ve spent more than 5 days waiting for Steam’s servers because they’re overloaded or down for maintenance.

      To echo something *else* I’ve said in other posts, while you’re furious at GOG for having a bad sense of humor, you don’t even *notice that Steam treats their customers like shit *all* the time. How does that even make sense?

      So yes, apparently it is crazy to have any sort of standards or expectations.

      It’s not that I think GOG’s actions were “acceptable”, I simply don’t care. It’s PR, and it doesn’t affect me. It’d affect me if they took the service down, or if they stopped providing support on their games, but what their PR department gets up to just… doesn’t… matter. Their PR isn’t what made me buy games from them, and their PR isn’t going to make me stop buying from them either.

      I, along with many other people, operated under the assumption that the service wouldn’t be discontinued without notice.

      Yeah, that was a pretty silly assumption given that Steam is regularly discontinued without notice, as is pretty much any MMO you care to mention. At least GOG wasn’t taken down because of technical difficulties or anything like that (which *would* have been worrying, and would have cast doubt on the reliability of the service)

      If you weren’t so busy throwing a fit, you might have noticed that they haven’t actually done anything to indicate that the service they’re providing is unreliable or likely to be discontinued.

      Or perhaps you’re fearful that their PR department is going to dictate that the site goes down *permanently* as part of another prank?

    • blunders says:

      Well, I’m sorry you’ve had such unfortunate experiences with Steam. I’ve been using the service for six years and can’t recall any prolonged outages, with the exception of heavy loads during week(s)-long sales events. The only time I can recall having trouble downloading anything from Steam was when I bought GTA 4 during a sale last year.

      It’s all anecdotal, of course, and again, my smooth experiences with Steam don’t discount your troubles, but those aren’t at all the same as what the owners of GOG did (intentionally and deceitfully).

      I’m curious about why two commenters in this thread now are so quick to ascribe ‘nerd rage’ and ‘fit-throwing’ to any naysayers, as well. Expressing dissatisfaction with what’s happened isn’t at all the same as losing one’s shit and throwing a tizzy, and the hyperbole on both sides of the issue detracts from the matter at hand.

    • jalf says:

      @blunders:
      Ah, I never said I’d had *prolonged* outages on Steam (although it’s beyond me why you’re not counting the ones you mention caused by heavy load during special events. Why don’t they count? Aren’t they prolonged unscheduled outages? Don’t they prevent you from accessing your games?)

      I was mostly thinking of the much more frequent ones where the Friends thingy goes down so you can’t invite friends to a game, or the infamous “servers are busy” messages, even if they only last for 10-30 minutes. All those annoyances, while they didn’t last 5 days, are pretty frequent, and unlike the GOG stunt, they are likely to continue in the future, which was my point.

      It’s all anecdotal, of course, and again, my smooth experiences with Steam don’t discount your troubles, but those aren’t at all the same as what the owners of GOG did (intentionally and deceitfully).

      Exactly. The thing is I’d rather have an intentional, but ill-judged outage than an unintentional one, which is what you get from Steam. Because the intentional ones will only occur as long as they intend for them to occur (which, in this case is probably “never again”, but the unintentional ones are going to stay with us pretty much forever. I don’t see why that’s preferable.

      I’m curious about why two commenters in this thread now are so quick to ascribe ‘nerd rage’ and ‘fit-throwing’ to any naysayers, as well

      I don’t think it’s ascribed to *any* naysayer. Just the ones who take this out of proportions.

      There are reasons to be dissatisfied with how GOG has handled the last 5 days. And if you want to punish them for it by never again buying from them, that’s your privilege as a consumer. But when people imply that this suddenly cancels out *everything else* their service has accomplished in the last two years, while at the same time being unconditionally forgiving of the shortcomings of all GOG’s competitors, I think these people are overreacting.

    • blunders says:

      Just to clarify, I’ve never been unable to access any games I own on Steam, I’ve just experienced slow downloads during those moments of heavy server duress I mentioned in my previous post. I recognize that people often get messages about servers being too busy to access their content, and can fully sympathize with them getting pissed off about it. I can only speak for myself, though, and at this point I’d say that, yeah, in light of recent events, I’m a lot happier with every other major download service I’ve used (Steam, D2D, GamersGate, and Impulse), and feel that I’ve never been jerked around the chain by any of them as I was with GOG this past week.

    • LeavinLasVegas says:

      @Jalf: I subscribe to Steam Downtime Announcements thread and have it sent to my email addy. Usually server maintenance is during hours that I’m busy or sleeping anyways, but it’s certainly useful to know.

  35. Hippo says:

    It’s official: Notch has forgiven them. The discussion is over.

    • qrter says:

      And there was much rejoicing.

    • Sander Bos says:

      Notch is understanding, because he can’t keep a server up himself…

      (and as his next reply-tweet indicates, gog won’t be allowed in Notches living room by itself for months to come)

  36. Morte says:

    The monk thing makes me cringe, it’s really embarrassing. Like the comedian carrying on regardless in front of a stony faced audience.

    I just don’t understand how any of this is worthy of such fanfare, the ‘new features’ are hardly ground breaking. Just get back online and lets move on. (Oh and give me Baldurs gate kthx)

    • qrter says:

      Ha, yes. It’s quite embarrassing. Covering up unfunniness with even more unfunniness – painful to watch.

  37. qx says:

    So have the prices changed any?

  38. bwion says:

    You know, if they’d just had the foresight to complain that this was all an elaborate Bhaalspawn plot or that SHODAN had got into their systems or something, I’d probably have tears from laughing so hard. Or, you know, they could have just announced that they had to take the site down for a few days for upgrades and that they’d have some awesome stuff waiting when they came back, but apparently any expectation that a business will act like a business instead of like a college fraternity from an 80s movie is stuffy and curmudgeonly.

    I mean, yes, in the grand scheme of things, it’s not all that big a deal. (Though it’s not like it was unreasonable to be concerned. Businesses can and do fail that suddenly, and we can’t assume that they would have been able, even if they were willing, to offer continuous downloads of past purchases until the end of time, or indeed at all, if they’d suffered some financial or technical or legal catastrophe.) And while there’s reason to be upset, it’s probably not worthy of the whole torches-and-pitchfork treatment. But, at the same time, there are alternatives somewhere between DEATH TO GOG and HAHA THAT WAS HILARIOUS QUIT WHINING YOU WHINERS.

    In the words of my mother, and everyone else’s mother, I’m not mad, I’m disappointed. Also, a bit concerned that, if this is what they think is a good idea, what else do they think is a good idea? Also admittedly I am experincing a bit of malicious glee at the prospect of their servers going down for real when everyone tries to download all their previously-purchased games all at once.

    • Huggster says:

      I think people, myself included, have too much time on their hands, that’s why it gets all het-up.
      And I am bored today.

      Also because information disseminates so quickly – I am sure there are a lot of people who come back to the named site after a few weeks and just go “Oh look, its redesigned”.

      I guess when I see vitrol or extreme emotion like that its so tempting to tease or poke. ;-)

  39. Talorc says:

    Hooray, now I get to spend hours this weekend backing up install files! So much fun (NOT)

    I was really pissed with them, but the kind off apology in the monk robes has almost turned me around. I think they realise they did bad

  40. Yghtdsf says:

    There’s two things I don’t get with the whole outrage thing.

    First, as soon as the “GOG closes down” news was announced, people were pointing out it was a PR stunt. In the time it took some folks to type an angry post immediately after reading the initial news, they could have researched further and saw it for what it was (if it wasn’t immediately obvious by the wording on the site itself…).

    Second, isn’t GOG a service where you download old, offline games and then play them without DRM ? Some act like they lost everything during those few days. Do you delete any specific game as soon as you’re done with your current session and redownload it when you want to play that game ? Given HDD space those days (and the comparatively tiny size of old games), that seems quite inefficient to me, but maybe my internet connection isn’t up to par.

    Steam and most MMOs are down multiple times a month (be it for maintenance or other things) and nobody seems to complain… And for *those* services you don’t get to keep playing. Really not seeing what’s the big deal here. I guess the whole thing being about PR makes it inherently bad in the eyes of some.

    • Paul B says:

      You don’t even need to install the games from GOG – I just download all the setup files and keep them in a folder. As for losing your GOG games – as always backup is the solution. And if that fails, sign up to some online storage (like Dropbox) and upload your setup files to there as well. If you lose all your games after undertaking all these steps, then that’s just very bad luck.

    • Andrew says:

      No, people were speculating that it was a stunt. There is a very big difference.

    • Premium User Badge

      abhishek says:

      The big deal here is that GOG deliberately denied service to customers because they thought it would be an ‘entertaining’ to promote their website. If Steam goes down due to technical issues, or scheduled maintenance or server overload, you can be sure that they are not doing it intentionally to fuck with their customers. This stunts demonstrates a complete lack of professionalism and common sense at GOG.

      It also doesn’t help that they likely still don’t believe that they did anything wrong by locking out customers from their purchased content for the better part of a week. Saying that they sorry while dressed up as clowns and treating is all as one big joke is about as disingenuous as can be.

    • SheffieldSteel says:

      GOG deliberately denied service to customers because they needed to upgrade their server hardware and software. They were dishonest about why their servers were down because they thought it would be an ‘entertaining’ to promote their website.

      Fixed it, I think.

  41. Huggster says:

    All I can say is “Where is Judge Judy when you need her?”

  42. Tei says:

    I still see white pages wen visit parts of the website…

  43. SheffieldSteel says:

    At the end of the day, a small proportion of GOG customers weren’t able to spend some of their leisure time exactly how they wanted to. A tiny minority had bought games and/or were downloading new purchases at the time of the server going down, and were prevented from playing them. A much larger number (of both customers and non-customers) had their feelings hurt in some way.

    Members of the first group need to have met all of these conditions:-
    1. The game you wanted to play wasn’t on your hard drive.
    2. It wasn’t backed up onto a CDR or DVR.
    3. It wasn’t backed up with an independent online service.
    4. You really wanted to play the game during this period of time.
    5. GOG didn’t provide advance notice of a planned server outage.
    It’s true that one of these five causes is GOG’s responsibility. The rest, however, you should take responsibility for.

    Members of the second group have a legitimate grievance and I hope that GOG is willing to offer them some form of compensation, such as a discount on a future purchase.

    To members of the third group, all I can say is I’m sorry for your loss. No wait, that’s what you’re supposed to say when someone’s died. Crap, this is why I don’t work in PR. Sorry :-(

    • Kadayi says:

      5. GOG didn’t provide advance notice of a planned server outage.

      Some would say that when your entire business is digital distribution, that’s a hell of thing to not do.

    • SheffieldSteel says:

      Right. It was a faux pas. The problem is people acting as if the reason they can’t play their games is 100% GOG’s fault. It’s a combination of being unwilling to accept responsibility for one’s own actions, and trying to oversimplify things.

    • Ozzie says:

      Dude, GOG is a service I pay for, therefore I shouldn’t have to do the first three steps. Those cost more time than I’m willing to spend and would therefore decrease the value of GOG for me.

    • Ozzie says:

      Everyone knows that you should backup your data because your hard drive might crash at any given moment.

      But backing up data from a digital distribution system that offers me the downloads of my games 24/7? That’s part of the service, right? It should be, at least! If the service doesn’t notify me before it shuts down, then it doesn’t offer me the service it ought to! Backups of your data are a necessary evil, nobody likes to do it. But now I have to remember to backup all the digital download stuff, too? Like I have not other worries in my life?
      Y’know, some download services only offer you a limited amount of downloads per file, so you know that you have to backup those files, otherwise you’re screwed. But not GOG! Which implies that you can download as often whenever you want.
      So, why is it my fault again?

      Now, I had most of the GOG installers on my hard drive, of course. I bought those games so I could play them.

    • Freud says:

      6. Realizing your credit card information is in the hands of a bunch of guys with a contempt for serious business. Do you seriously think it only extends to mocking their customers for not getting their jokes?

    • SheffieldSteel says:

      Ozzie, I’m not saying it’s your fault. I’m saying some of the responsibility is yours. But if you want to talk in simple absolutist terms, it’s your fault for apparently not seeing the point of buying DRM-free software, for assuming that GOG.com would always be available, and for choosing to be dependent on that.

      Freud, you need to do more than put a 6 at the start of your post for it to be at all related to what I was saying, or indeed to reality. If GOG start messing around with customers’ credit card info then they will be out of business in less time than it takes to say “strawman or troll?”

    • Calabi says:

      What is with these people that keep saying “You shoulda backed up”

      Backup what? GOG defined the service that they provide, if it was something like gamersgate or whatever I could understand, but its not.

      GOG setup their business to provide the service the way that they did. The defined it, no one else did. They said that you would be able to redownload your game again whenever you want. They said that you wouldnt have to back up on sixty million different disks and drives(and of course you’ve gotta backup those disks again every six months because the disk deteriorates). Just to be sure and safe.

      Then they did the stunt, which betrayed the whole ethos of their business. When did gamers become such plebs that they find something like this acceptable?

    • SheffieldSteel says:

      The whole ethos of their business. Really?

    • Kadayi says:

      @SheffieldSteel

      One of their big things at release was about the fact that because they were account based (like Steam) you could redownload your games at any time, and not therefore have to worry about manually backing it up. Sure everyone expects a certain degree of downtime with any service, but generally any company worth it’s salt notifies you before hand.

  44. Pantsman says:

    When I first saw that GOG was “dead”, I was really disappointed. When I started hearing conflicting rumours, some saying that it was a hoax and others saying it was under new management and would be rebuilt with DRM, I was slightly hopeful, but still worried that this awesome service was gone for good. When it was finally all revealed to be a stunt, all I felt was relief and humour*. I couldn’t help but smile. They took me for an emotional ride, and everything turned out alright.

    It was made clear from the start that we would get a chance to recover all the games we had bought, so there was no reason to be alarmed, really. No-one got hurt, nor was there any suggestion that they might. Surely there must be more people on this site who can take a joke than it appears.

    *Is that the right word? Does one “feel” humour?

  45. Po0py says:

    Um… Beneath A Steel Sky is free on GOG.

    You still hate them, though, don’t you?

    • Delusibeta says:

      @Po0py: It has always been free on GOG. And on ScummVM.com to boot.

    • Man Raised By Puffins says:

      Indeed, the free-ness has more to do with the SCUMMVM chaps and Uncle Charles than GOG (although they did do a nice job of packaging it up).

  46. Shadrach says:

    Oh shouldn’t have watched all those in a row. Now I will forever read the pages of gog.com in weird french or polish accent :D

  47. Clekisannnn says:

    The people I felt worst for are the GOG forum members. They had a nice active community and you know how much it sucks for that to suddenly disappear. Customers might have been assured their games would be available for download but for the GOG community it was all over.

  48. Urael says:

    @Ozzie

    Where in GOG’s Terms and Conditions are you seeing their responsibility/promise to provide a download to you 24/7, 365 days a year? I’m curious because you keep talking about a ‘service’ that you “pay for” but I think you’ve fundamentally misunderstood what that service is.You don’t pay for unlimited download access – you pay a small fee for the product,a smattering of extras, a small portion for the licence to have that game available on the site, the staff time, the server hosting costs and so on. They are under no obligation to remain open on the off-chance you or anyone fancies downloading a game. The installers give you something to keep, should you not fancy storing everything online but in no way as these connected ot the website itself, a al Steam.

    A brick and mortar shop is not obligated to stay open 24/7, 365 days a year. If you leave your products there for safe-keeping then you shouldn’t be surprised when they are closed to you. This is how GOG should be regarded. Steam is slightly different – they are providing a service in that Steam needs to grants access to the games you play.

    In think that GOG’s not providing notice should have been taken as evidence that they weren’t going anywhere, and that the very well publicised ‘hoax’ was true. I’m sure they are a decent company who care about their customers and if real oblivion loomed would have given as much notice as possible for people to download their purchases/remove them from the shop. I was worried, admittedly, but not for long once the updates started and I’d had time to consider the wording of their messages carefully.

    • Kadayi says:

      It’s an account based service. That is what they promoted from the start.

      Tom Ohle: ‘Our customers appreciate the fact that they can download their game anytime, install it on multiple PCs, back it up on a disc, etc. We just make sure we give them an incentive to buy the games legitimately rather than pirate them: namely, low prices and bonus materials.’

      Page 1: -

      http://www.eurogamer.net/articles/good-old-games-interview

    • Kadayi says:

      Tom Ohle: ‘Essentially, GOG.com is just a website. You go to GOG.com, we’ll have the latest games listed up top, reader reviews. We’ll have a news section dedicated to retro gaming, or classic PC games.

      The focus will be on the games catalog, online. So you go to GOG.com, either search for your game or start browsing, we’ve got a pretty deep browse feature for different categories.

      The games are gonna be priced at either $5.99 or $9.99. You buy it, pay for it, download it and install it. You can go back and re-download it any time you want.’

      Page 1

      http://www.shacknews.com/featuredarticle.x?id=914

  49. LeavinLasVegas says:

    I don’t quite know what some of you are on about within regards to Steam denying your games when offline or if Steam was discontinued. It’s called Offline Mode. It works. If your connection drops, restart in Offline Mode.

    The only time I have ever been denied access to my games is when an update comes out and servers are busy. This is usually cleared up within a matter of minutes, maybe up to an hour. The only time Offline Mode will lock you out of your account is you log out of your account or if you try to switch accounts.

    • Ysellian says:

      I’m guessing the point they are making is that if you don’t have the games installed for steam it means you are pretty much screwed up if that happened. Offline mode doesn’t mean you can play the games you haven’t installed yet without the authentication etc. Though I’m sure that if Steam were to go down they would allow people to make their back-ups.