Origin EULA Gets A Makeover

By Jim Rossignol on August 26th, 2011 at 10:42 pm.


We never did hear back from EA about the Origin EULA thing, but Giant Bomb have noticed that the EULA has been substantially redrafted to sound less sinister. The new EULA is a bit more of protestation of innocence than the original legalese: “EA knows that you care how information about you is collected, used and shared, and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and EA would never sell your personally identifiable information to anyone, nor would it ever use spyware or install spyware on users’ machines.” It does seem like the rest of EULA means you are still basically agreeing to the same thing, however.

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117 Comments »

  1. Trelow says:

    So basically, just like every EULA, ever.

    • FakeAssName says:

      no shit!

      Read an EULA for a MMO sometime people, you’ve all agreed to worse than this without batting an eyelash.

    • kimded says:

      Which MMOs? Ive reread WoWs and I see nothing as all encompassing as that

    • FakeAssName says:

      Nexon’s TOS / EULA:

      2.4 Hardware and Software Access.

      You hereby acknowledge that:
      2.4.1

      The Company has the right to obtain, without notification to you, certain information about your computer or software, including, but not limited to, your operating system, identification of your hard drives, central processing unit, IP address, MAC address and Internet browser for purposes of identification and for diagnostic testing.
      2.4.2

      The Company has the right to obtain, without notification to you, non-personal information from your connection to the Service or Site for demographic purposes.
      2.4.3

      The Company has the right to obtain, without notification to you, information from your computer, software, and parts or portions thereof, including, without limitation, your computer’s random access memory, video card, central processing unit, hard drive(s) and any other storage devices to assist our efforts in policing users who may develop and/or use “hacks” and/or “cheats” to gain advantage over other users. The information obtained in this Section will only be used for the purpose of identifying persons or entities not in compliance or believed by the Company to not be in compliance with this Agreement and any and all other Company rules, policies, notices and/or agreements.

      (there is also a clause that says they can kill your account for any reason, including no reason at all, and that they can don’t have to refund you shit is they do it)

      Aeria games EULA:

      7. Consent to Monitor. The Software may communicate your computer’s information including but not limited to hardware capacity, patches and modification information, and any unauthorized third-party program running with the Software back to Licensor in order to assist users’ uninterrupted game play. An unauthorized third-party program as used herein shall be defined as any third party software, including without limitation any addon,mod,hack,trainer,cheat,that in Licensors sole determination (i) enable or facilitates cheating of any type, (ii) allows users to modify or hack the game interface, environment, and/or experience in any way not expressly authorized by Licensor, (iii) intercepts, mines,or otherwise collects information from or through the Software. In the event that the Software detects an unauthorized third-party program, (a) the Software may (a) communicate information back to Licensor, including information on the User ID and account, details about the unauthorized third-party program and the time and date it was detected and/or (b) Licensor may exercise any or all rights under this Agreement, without any notice to the user.

      SOE EULA:

      12. We cannot ensure that your private communications and other personally identifiable information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to investigate or resolve possible problems or inquiries. You agree that we may communicate with you via telephone, email and any similar technology for any purpose relating to the Game, the Software and any services or software which may in the future be provided by us or on our behalf. You expressly permit SOE to upload CPU, operating system, video card, sound card and memory information from your computer to analyze and optimize your Game experience, improve and maintain the Game and/or provide you with customer service. Furthermore, if you request any technical support, you consent to our remote accessing and review of the computer you load the Software onto for purposes of support and debugging. You may choose to visit http://www.everquestlive.com or http://www.station.sony.com, SOE’s web sites (“The Station”) if such web sites offer services such as an EverQuest game themed chat room or other services of interest to you. You are subject to the terms and conditions, privacy customs and policies of SOE while on such web sites and in connection with use of your Account and the Game, which terms and conditions, policies and customs are incorporated herein by this reference. Since we do not control other web sites and/or privacy policies of third parties, different rules may apply to their use or disclosure of the personal information you disclose to others. Solely for the purpose of patching and updating the Game, you hereby grant us permission to (i) upload Game file information from the Game directory and (ii) download Game files to you. You acknowledge and agree that we may transfer Game and your Account information (including your personally identifiable information and personal data) to the United States or other countries or may share such information with our licensees and agents in connection with the Game.

    • kimded says:

      Dont think they all count… SOE has a limiter in place restricting when and why they would access non game related info, Aeria similarly only when it detected a programming accessing of their servers at the same time you were playing.

      The Nexon one is indeed close, and I am thankful I dont play F2P games from them, and will avoid them as much as I can.

      Thank you for your research.

    • Thomas says:

      Nexon can only use the identification of software (Rest is basically just basic hardware information + some browser identifcation, probably for their web side of things) for anticheating purposes, this is pretty common for anti cheat devices to require access to those parts of the system, but they don’t even have to be sending any of the information back, simply look for it, and tell whether or not it found anything, and if it did, what. (Blizzard’s Warden work in a similar fashion)

      Aeria Games is the same as above, basically.

      SOE can only access hardware information, except in cases of a technical issue where you can request that they remotely control your computer.

      EA can acccess your hardware and software information, for any purpose, without any knowledge or specific consent.

      By no means are “everyone else” just as bad, let alone worse.

    • FakeAssName says:

      every single one of them is mining your data, every single one of them is monitoring the activity on your computer because it could possibly be an attempt to hack their game.

      SOE even goes out of their way to say that your personal information WILL be leaked!

      if your really concerned about what EA is doing and what not, read their privacy polocy: http://www.ea.com/1/privacy-policy

      it’s allot more direct and informational than the EULA who’s sole function is to disclaim what you can’t sure EA for, it’s also written in plane English instead of legal speak.

    • Commisar says:

      Wow, I managed to influence 2 popular gaming sites :)

    • oddshrub says:

      @kimded
      Doing the burning crusade Blizzard put some software into their game that actively scanned your system for cheats. Now it may not have sent any other information back to Blizzard than that, or it may have, because you basically agreed that it was alright.

    • Insurgence says:

      @oddshrub

      Actually Blizzard has been using the warden software since diablo, and it supposedly only scans small segments of information in your memory for cheating programs.

    • caicaiaa says:

      Fashion brand products, low prices and reliable quality. Welcome to:

      http://tinyurl.com/3wvabn3

    • Kessaja says:

      It is more or less like every EULA I’ll grant you that. And you know it has to be like that for all the legal “mumbo jumbo”

      However with EA you just have that feeling in your gut that makes you vary. Like when that old lady wants to give you an apple with a needle mark in it while you can see the bottle of sedatives on the shelf behind her. (Did this only ever happen to me??).

      Or to put it another way. Some companies seem to value their interaction with their costumers and some seem to be 100% interested in how they can get more money for the less effort.

      Ironically these companies have to hire in consultants who are total “butt head-wear” most of the time and “urinate” away millions of dollars on “less intelligent” projects. And you get brilliant new concepts like DLC and DRM. (I’m not talking from experience here, honest)

      I get that people may want to defend companies, but if you can’t question EA then who the heck can you question?

  2. Eclipse says:

    EA reads RPS! They’re spying us!

  3. JohnnyMaverik says:

    Well at least they’ve taken their time to address the issue. Sure not by actually taking clauses out, but I don’t pretend to know all the legal reasons they have to put most of that stuff in, in the first place.

    Edit: “we appreciate your trust that we will do so carefully and sensibly.” That makes me chuckle though, seeing as I trust EA about as far as I can throw them, which isn’t at all since EA is a corporation, not a physical entity. Plus, if it were a physical entity it’d be a bloody big one.

    • Thomas says:

      As far as i quickly glanced through, they never did actually address the issues, it’s as far as i can see the exact same agreement in terms of the privacy stuff, the difference just is that they prepended a kind of a “We’re sorry” and “We won’t share this with third parties unless absolutely nessecary”, which as i understood was already the case where it earlier said that information would be disclosed in accordance with their privacy policy.

    • JohnnyMaverik says:

      Well, they’ve acknowledged that there’s an issue, and despite not actually doing anything about it other than that acknowledgement, they’ve at least promised that they won’t do what some people are saying they could and might do through collecting data.

      It’s not a lot but it’s more than I was expecting.

  4. Mutak says:

    A gilded and perfumed load of crap is still a load of crap.

  5. Hoaxfish says:

    EA is a fair-minded company that treats everyone with care and equality… in fact, they will never force you to sell your first born in exchange for their services, they are quite willing to accept any member of your familiy.

    • Daiv says:

      1.2.4.a) EA is granted the exclusive rights to your genome. Any duplicate or derivative products are the property of EA.

      They actually own all your descendents. And your twin, if you have one.

    • Baines says:

      Won’t hold up in court Daiv, because other companies with more money already own the human genome.

    • Cinek says:

      “EA is a fair-minded company that treats everyone with care and equality” – ROTFL! They can’t even threat people playing the same game on different platforms equally, so how do they care about equality and clients? They care about stockholders only, and these are happy when profits jump up – profits jump up thanks to selling Your personal informations too.

    • darkbhudda says:

      Section 13.3.2 EA maintains the right to harvest the souls of your puppies but understands your concerns that puppy souls not be misused for nefarious deeds so EA pinky swears that they will not be used by EA to power war machines to take over the world. EA reserve the right to sell the collected souls to third parties such as Satanists and cat lovers.

  6. frenz0rz says:

    This sucks. Battlefield 3 is my third most anticipated game (after Skyrim and Deus Ex, natch), but I dont think I’ll be getting it if EA feels it can use Origin to browse my PC’s hard disk on a whim. Regardless of how nicely they word it.

    • celewign says:

      I kind of hope they DO browse my hard drive. The analyst would question his existence.

    • frenz0rz says:

      Hah, mine would certainly be more than a little confused now that you mention it. “Why does this person appear to have a folder filled with PDFs of seemingly every manual for every game he’s ever bought? And 3gb of WoW screenshots from half a decade ago?! Lets take a look at his recently opened docu-OH GOOD LORD.”

    • PaulMorel says:

      @celewign: You win the thread.

      Hypothetically, couldn’t a user set up a virtual drive just for Origin. Then EA could only see Origin stuff … maybe?

    • Commisar says:

      ugh, they don’t, they do the same as any other game company, i.e. looks at your hardware, system specs and software to see what your computer can run/ is running

  7. QualityJeverage says:

    This whole debacle has been blown wildly out of proportion to begin with.

    You don’t have to like EULAs like this one, but let’s not pretend EA are anywhere near the only ones. They’re all over the damn place. We’ve all said OK to agreements like this, in all likelihood without realizing it. You don’t get to decide to suddenly get angry at this one and not the others.

    If you’re doing to refuse an agreement like this “on principle,” perhaps you should do the research into agreements you’ve already signed/checked/whatevered. You might be surprised.

    • Kadayi says:

      This pretty much. There seems to be some weird idea in peoples heads that by accepting an EULA they basically give over all their rights as a citizen when that’s legally not the case at all. An agreement between parties can’t overrule broader legislation or the protections they grant. You might sign a contract with me allowing me to kill you, but that’s not going to save me from prosecution in a court of law for instance. A crime is still a crime in the eyes of the law. If RPS want to report on this, how about instead of presenting the whole EULA thing like some big ‘sinister’ conspiracy (some immediacy aftereffect of all playing too much DXHR one imagines…..) like numerous other lesser sites, earn some journalistic credibility back by consulting with a qualified legal person (like Jas Purewal, as mentioned below) to dispel the AIM misinformation over this presently doing the rounds. Your above muddying the waters guys.

    • FakeAssName says:

      +1

      is this wasn’t EA, and they weren’t daring to rebel against Steam, this shit wouldn’t even make a blip on the news sites.

      I don’t like this kind of shit no matter who’s EULA it’s in, but what I like even less is why this one is getting singled out.

    • killerkerara says:

      @Kadayi
      I don’t know about where you live, but I have never heard of any law in the US forbidding companies from giving your personal information to third parties. Collection agencies exist specifically for that purpose.

    • Kadayi says:

      @killerkerara

      The EULA specifically states that they won’t pass on your personal details to third parties dude (unless legally made to by the judiciary). If they said they won’t then they are agreeing not to. If the did then they are in breach of their own agreement and thus open themselves up to personal liability. If they have said we are scanning software and hardware, that’s what they are going to do. Here’s the particular section on it all: -

      2. Consent to Collection and Use of Data.

      EA knows that you care how information about you is collected, used and shared, and we appreciate your trust that we will do so carefully and sensibly. Information about our customers is an important part of our business, and EA would never sell your personally identifiable information to anyone, nor would it ever use spyware or install spyware on users’ machines. We and agents acting on our behalf do not share information that personally identifies you without your consent, except in rare instances where disclosure is required by law or to enforce EA’s legal rights.

      In addition to information that you give EA directly, EA collects nonpersonally identifiable (or anonymous) information for purposes of improving our products and services, providing services to you, facilitating the provision of software updates, dynamically served content and product support as well as communicating with you. The non-personally identifiable information that EA collects includes technical and related information that identifies your computer
      (including the Internet Protocol Address) and operating system, as well as information about your Application usage (including but not limited to successful installation and/or removal), software, software usage and peripheral hardware.

      As noted above, this information is gathered periodically for purposes such as
      improving our products and services, troubleshooting bugs, and otherwise enhancing your user experience. This and all other data provided to EA and/or collected by EA in connection with your installation and use of this Application is collected, used, stored and transmitted in accordance with EA’s Privacy Policy located at http://www.ea.com. To the extent that anything in this section conflicts or is inconsistent with the terms of EA’s Privacy Policy, the terms of the Privacy Policy.

    • DarkByke says:

      Best comment on this site ever +1

    • Commisar says:

      +1 to all these comments, this issue has been blow WAY out of proportion, if people had done the research the first time, they would have learned that the EA privacy policy supersede the Origin EULA. And it is not like only EA are doing this, practically every big game company/ software company does this. Good thing I managed to get Giantbomb’s attention

    • Unaco says:

      Indeed. I am somewhat disappointed in the coverage this has received here on RPS. One brief e-mail or conversation with a Lawyer could have cleared the whole thing up, and you wouldn’t have been implying EA were out to steal our personal details and sell them to whoever. There are much worse EULA’s out there, and many that are equivalent to what Origin had, and they haven’t been picked apart and denounced.

      Minecraft can do ANYTHING they want. They reserve the right to retroactively change the EULA, without notification of changes, at any time.

      When you agree to STEAM, you agree that, should you have a problem with their service, you agree to cancel your account as the sole remedy available to you. Also, Cuban exile? Lived in Iran for a while? Sorry, you’re not allowed to use STEAM… No one who is living, has lived, is a National of, or was a National of any country that supports terror, or is on the US export embargo list can agree to the EULA.

    • abremms says:

      to be fair, RPS has been playing a lot of Deus Ex: HR. that’ll make anyone look for corporate conspiracies aimed at controlling the population.

  8. NekroJakub says:

    “EA would never sell your personally identifiable information to anyone”

    We’ll just give it out for free!

    • Sheng-ji says:

      Actually, they send data such as this with studios that they work with, advertising agencies they work with etc etc. They don’t charge for it, but they do use it as a freebie to help sweeten deals. As an EA shareholder I have their shareholders report and they do attribute a revenue stream to this data sharing, though it should be noted in the context it’s used in, a revenue stream does not mean money coming in, but also savings made from expenses and that kind of thing. So if including this data seals a good bid for them with an advertising agency, they could estimate they saved $x on the deal and report this as part of the revenue for this.

      It should be noted, this is not in any way an abnormal practice, everyone who can does it.

    • Soon says:

      Are you sure that’s not more general data, not personal?
      Because it seems like a blatant breach of their own agreement. Not to mention some country’s laws.

    • Sheng-ji says:

      Oh sorry, you’re absolutely right, didn’t read the OP properly – I didn’t actually think anyone seriously believed that they would do that!

  9. Crimsoneer says:

    Jas Purewal, the lawyer who was on RPS last week, thinks you’re making a huge fuss over nothing at all, and I agree with him.
    http://twitter.com/#!/gamerlaw/status/106752212541247489

    • Kadayi says:

      Who’d of thought to consult a lawyer about an EULA.

    • Sheng-ji says:

      I’m guessing the root of all the fuss is the concern people have that in the future they will only be able to buy EA games via Origin. This story is just a manifestation of peoples concern about this possible change in their game buying routines.

    • Crimsoneer says:

      Manifestation??

      I AM THE AVATAR OF YOUR BUYING HABITS. I, WILL, DESTROY!!!!

    • Sheng-ji says:

      @ Crimsoneer Best laugh of the day!

    • Vinraith says:

      Which really means RPS should be bitching about this issue in general, instead of specifically going after EA about it. As usual, the question is: “where was this outrage over the equivalent clause in the Steam subscriber agreement, or WoW’s EULA, or any of the other instances of this same anti-consumer bullshit?”

    • Sheng-ji says:

      RPS didn’t start the story, they just reported the internet bluster and don’t forget, you can have steam on your system and not have your data collected. That is a massive difference

    • Vinraith says:

      @Sheng-ji

      OK, but I still don’t understand why they’re reporting on it wasn’t of a more “this is bad, what’s even worse is how common it is” tack.

    • Kadayi says:

      @Sheng-ji

      But as the lawyer says, it’s a complete non issue. So much other stuff people already readily accept does exactly the same sort of thing. Including Anti-virus, OS etc, etc. If people are truly concerned about companies scanning their machines then they need to get off the net entirely because it’s already happening to them.

      @Vinraith

      Because it was a coat tail article Vs an investigative one.

    • Sheng-ji says:

      I guess we’ve just been treated to steams policies and eulas which are exceptionally consumer oriented, however EA are launching a similar service yet not following in the footsteps. Origin has every chance of being as big as steam, which none of the other services really have a chance of doing, thus the spotlight.

      So even if the EA eula is in line with all other industries, the potential of Origin and Steams comparative generosity has mean’t the spotlight has been turned on EA

    • Sheng-ji says:

      Hehe @Kadayi, I’d love to be a fly on the wall of an antivirus software customer services when they receive an email complaining that their software will scan their machine

    • kimded says:

      every other EULA ive seen limits itself to its program and files (and sometimes hardware) this gies permission to your whole HDD and progs, even that lawyer say in another tweet “I’d imagine the privacy policies of any major digital platform, OS and website may say something similar!” note MAY hes not sure and obviously not researched it properly as compared to other GAME (note its about a game not OS) EULA.

      Would honestly like to see proof of these other EULAs with as wide scope

    • Sheng-ji says:

      Windows 7 eula definitely does, because of windows defender

      Impulse, another similar piece of software, does not mention anything of the sort in it’s eula – though let’s not forget, that doesn’t mean they don’t do it!

    • kimded says:

      sorry i should explicitly said game EULA, of course OS (and virus check etc) are more wide ranging

      “Impulse, another similar piece of software, does not mention anything of the sort in it’s eula – though let’s not forget, that doesn’t mean they don’t do it!”

      a company that does such without permission breaks the law and if proven would be in real trouble

    • Sheng-ji says:

      I doubt any country in the world has any criminal law which would apply to this situation.

      We are dealing with civil law and civil law is all about disputes: For example you may hold the opinion thatthey should inform you that they are doing this, they may hold the opinion that it is common knowledge that software of this type does this. If you cannot resolve your disagreement, a judge may make a ruling one way or the other. Civil law has no absolutes, it is all shades of grey.

      Also, I really don’t see how a game download and launch software platform could possibly exist without scanning at least files it has installed. Impulse must scan files.

    • Kadayi says:

      @kimded

      so it’s ok for your OS and anti-virus to scan your system and share that data with 3rd parties but not for a game company? Do you do the steam hardware survey?

    • Megagun says:

      @kimded: almost every EULA has a clause in it that states that they can change the EULA at any time. All you’ll get is a 30-days ahead notice (there must be some law to this, as almost everything specifically states a 30-day-ahead notice) about the change in the EULA. You can decline, but that would essentially mean losing all of your purchases that were attached to your account, as the license between you and the software vendor are broken because you’re unwilling to accept the newer EULA, which is in itself a violation of the previous EULA you *did* accept.

    • kimded says:

      @Sheng-ji

      Technically it would count as spyware as it did not have permission, and is illegal
      http://en.wikipedia.org/wiki/Spyware#Legal_issues

      @Kadayi
      OK, to be clear, I was saying that its ok for an OS/AVS to scan files on my system as it would need to for its running. If it encounters a problem I know (through its EULA) that any information is sent it is anonymous (same with Steam H/W survey).

      I can accept a game sending info about its files and the hardware running it (as long as its anonymous) to its company as long as it is not sold on. I cannot accept why they need to go outwith their jurisdiction, so to speak.

      It is not ok for ANY non-anonymous info to be sold third party

      @Megagun
      Yes I am aware of that. Same as if I found out if a company I used done something I disagreed with I would stop using them

    • Sheng-ji says:

      @Megagun – not necessarily – there may have been a ruling pertaining to change of contract in the specific case of EULA’s but theres just as much chance there’s not. If you launched a piece of software in which you state that you can change your EULA with 14 days notice, you would not be breaking the law, however, you may be challenged in court and the judge may decide that because everyone else has 30 days in theirs, you should in yours too. Then I may launch my piece of software with 14 days too. I would be really stupid to given the ruling on your software, but I wouldn’t be breaking the law to do so. If someone challenged me in court I’d better have a really good reason why mine is OK to be 14 days otherwise its a give-me for my opponents.

    • Vinraith says:

      @Kadayi

      Yep.

    • Sheng-ji says:

      @Kimded – that link you posted even says itself that only in Iowa and Washington is it against criminal law and even then only if it alters Web-browser settings, monitors keystrokes, or disables computer-security software.

      As I said in my silly example with Megagun, if there ever are concrete rulings on this, companies would be stupid to ignore them, but there are not many, if any which really seal this issue. I would personally expect one of these software distribution platforms to scan files it has installed and check my hardware settings.

      Now when we get to the issue of data which can be used to personally identify you, now that kind of data is very strictly controlled and subject to criminal law, but even if all these companies distribute data collected form your machines, it will never be allowed to be in a form which can personally identify you and if you ever caught them doing that you could pursue them through the criminal courts.

    • Kadayi says:

      @kimded

      “It is not ok for ANY non-anonymous info to be sold third party”

      And EA aren’t doing that. The EULA specifically covers all this in part 2. The PDF is here: -

      http://eacom.s3.amazonaws.com/EULA_Origin_8.24.11.pdf

      “EA would never sell your personally identifiable information to anyone, nor would it ever use spyware or install spyware on users’ machines. We and agents acting on our behalf do not share information that personally identifies you without your consent, except in rare instances where disclosure is required by law or to enforce EA’s legal rights.”

      Read the EULA before jumping to conclusions dude.

      @Vinraith

      I don’t think it’s a big deal (I’m in agreement with the lawyer), but coat tailing off of sensationalist news stories from lesser sites without putting a unique RPS spin on things is kind of weak sauce, esp when it did nothing to clarify the reality of the situation, just increase the general air of disinformation doing the rounds. Having people swearing off of EA and BF3 over what is a non issue in that last thread was utter /facepalm tbh.

    • Vinraith says:

      @Kadayi

      I think the whole thing’s fairly unpleasant as a general practice, but wouldn’t disagree with anything else you said. The way it’s been covered here has been, quite atypically, downright irresponsible.

    • Vile Vile Vilde says:

      I just wanted to say I really like Vinraith and Kadayi now.

      That’s all. I’ll go now.

    • Kadayi says:

      @Vinraith

      I’m in full agreement with you there. I kind of hold RPS to a higher standard than most other sites and its disappointing when stuff like this occurs. Needless to say damage already done though. Perhaps next time there’s an ‘OMFG outrage!!’ Issue doing the internet rounds some fact checking/consultation/weighing up of the situation might be in order first Vs a mad scrabble to post speculative conjecture that only serves to misinform rather than clarify or shine a light on a situation.

  10. kwyjibo says:

    Surprise surprise, no one really cares. Given that Google and facebook exist, and are doing fantastically well, it’s obvious that society does not value their personal information. There is nothing to be done.

    Origin will still harvest your information to better target their services. It’s called business, they’re doing it.

    • ArcaneSaint says:

      At least Google gives you something in return, a free websearching service (and an online storage where I keep a backup of my ME1+2 save file in case my PC dies). And depending on who you ask, Facebook gives you something in return too. Whereas EA is just saying: “So, you agree to give us all your information, and we’ll let you play our games for a while… you don’t own them though, we just let you borrow them… you’ll still have to pay for them of course… Oh and if you don’t want to play with us all the time anymore we will destroy your toys like a spoiled little brat!”

    • psyk says:

      as long as they use lube you will bend over and take it.

  11. Rii says:

    It occurs to me that the Origin logo resembles a black hole. Or a hurricane.

    • ArcaneSaint says:

      And there’s a new hurricane headed for the US East Coast, Coincidence? I think not! EA has clearly built a device that lets them draw power from Angry Internet Men. The Origin EULA was designed to generate as much Angry Internet Manpower as possible. Then they used all this power to create one giant hurricane that sucks all data from the computers it passes over and transmit it to EA. After that the hurricane will kill and destroy everything to eliminate witnesses. Then they will sell that data to third parties and become RICH(er), and all the peoples on the internet will be drowned with advertisements and spam.
      And there is nothing we can do, for the more angry we are, the more powerful they become!

    • FakeAssName says:

      or an inflamed asshole, people sure seem to like inspecting their own swollen brown eye over this so I guess I can see the relevancy of EA choosing that shape and color.

      looks to me like a mill bit that’s sort of been disguised as a hurricane, which kinda fits on two levels:

      #1 is that the general function of a mill (AKA Milling Machine/vertical mill) is to cut and form a solid material, much like EA intends for Origin to cut into Steams market base.

      #2 not only is it to cut into Steam, but also into piracy. hurricanes mean storms and storms relate to torrents, and to dip shit corporations bit torrents are synonymous with piracy which Origin’s DRM function is supposed to combat.

    • Tams80 says:

      Unfortunately hurricanes spin anti/counterclockwise.

    • Rii says:

      Not down here they don’t. Course we don’t call them Hurricanes either… curses, hung by my own petard.

  12. djbriandamage says:

    Way to dodge the issue, EA. I don’t think people were so concerned about them handing the information to someone else, but that they themselves were collecting it.

  13. Nick says:

    “we appreciate your trust that we will do so carefully and sensibly”

    Uh, you don’t have that trust.

  14. Bayonetto says:

    Well thanks for the insults I received in the previous comments where I predicted this outcome.

    • Kadayi says:

      AIMs are anything but reasonable. You dared to disagree with them, you are therefore a corporate shill at the very least.

    • Unaco says:

      Yeah…. I’m an ‘apologist’ apparently. And I was just protecting the “poor giant corporations”. Wasn’t I Jim? No sir, I wasn’t just pointing out that the coverage of this has been sensationalist at best, and insulting and damaging at worst.

  15. Ham Solo says:

    God forbid peaple actually start reading those damn things. What ways to screw the customers will be left… say, 2 years from now?

  16. DarkByke says:

    Why do you guys care so much? So what if they have my name… I could care less. Who cares if they see I have Steam installed. So what!

  17. Billy the Squid says:

    My default position still remains skeptical.

    “Application usage (including but not limited to successful installation and/or removal), software, software usage and peripheral hardware.”

    What applications? Only those which interact with EA’s software or any application which remains on my computer? In combination with.

    “We and agents acting on our behalf do not share information that personally identifies you without your consent, except in rare instances where disclosure is required by law or to enforce EA’s legal rights.”

    So, applications which allow Pc users to download theoretically come under this, even if there is no evidence that I downloaded the product illegaly, by having downloaded a DRM crack I have breached the EULA stipulations and am potentially still liable.

    I remain iffy on this front,there are still too many unanswered questions. Personally I though they would have learnt from Ubisoft’s mistakes regarding their DRM, and that of Spore. Users do not like invasive software on their system, particularly if there is little choice to accept it, bloody contracts of adhesion.

  18. Aufero says:

    At this point, even the phrase “EA knows” sounds sinister. Maybe I’ve been playing Deus Ex: HR too much.

  19. mindlessrant says:

    I dont trust you EA, and never will, no need to appreciate something that is no existent.

  20. Amun says:

    Why not just have an opt out when you install their program, or a box that pops up to show you what information is being transmitted? Is it so hard to do business with customers who value privacy?

    Idon’twanttoliveonthisplanetanymore.jpg

  21. Ogun says:

    If anyone’s really that worried about what EA (or any other company) might be reading from their machine, monitor the traffic. With some actual evidence of evildoing, it might even be a story worth reporting.

    • Dozer says:

      The tool is called Wireshark, it’s the industry standard “wtf is happening on my network connection” tool. I don’t pretend I have a clue how to use/decipher it. But my understanding is you can use it to see exactly what Steam, EA, Microsoft, Firefox, uTorrent, My Little Pony Adventures Auto-Updater etc are sending across your network card.

    • ankh says:

      Regarding Wireshark: there are nerds on forums who will decipher it for you. (Dont call them nerds.)

  22. oddshrub says:

    I find it somewhat funny to read about all the EA hatred because amongst all the big distributors EA is actually the only company which has been actively trying to improve it’s customer support over the past few years. Sure they were really really bad at it 10 years ago largely due to corporate arrogance, and their sales have suffered for it, which is why they realized they had to change. Sony did a little bit of it too, but not really throughly.

    So yeah they copy paste a bad EULA, but at least they’ve given up trying to force useless but annoying anti-pirate policies down on our heads like ubisoft or microsot. And they’re not cthulhu like Vivendi (the guys who own activision blizzard).

    • Nick says:

      “useless but annoying anti-pirate policies”

      Like having no main menu for your new game but instead using a website to launch it?

  23. killmachine says:

    yea, well. thank god there are plenty of other games i can spend my money on.

    i actually was considering giving bf3 a try, but i really dont feel comfortable installing this origin thing.

  24. Tams80 says:

    “and we appreciate your trust that we will do so carefully and sensibly”. While I’m sure EA will do so, I do not see why I should ‘trust’ them. With their lawyers I’d hope they would be able to produce something legally binding. If their lawyers are incapable of this, then they are being paid too much.

    Please correct me if there is something legally binding.

  25. Advanced Assault Hippo says:

    +1 to the list of people who want a bit more balance on RPS regarding the whole EULA subject. Not just EA EULA. Looking back at the coverage of Origin/EA this last month or so here, something doesn’t fit quite right.

  26. akeso says:

    I’m kind of shocked people aren’t upset about section 17 of their EULA that limits the ability for the Origin community to partake in class action lawsuits and limits any dispute to costly mutual arbitration on a case by case basis.

  27. cafe says:

    Who cares about Origin and EA anymore? They had a part in their EULA their customers didn’t like, they failed to just get rid of it and are now trying to sell you the same thing in a different language. Seriously if they would be giving a sh** about customer feedback they would have gotten rid of it by now. This just proves to me that they are in fact selling the data otherwise they wouldn’t be hanging on to this!

  28. psyk says:

    RPS wants pageviews and this is the best way to do it.

  29. Ira Aduro says:

    “and EA would never sell your personally identifiable information to anyone”
    =/= personal information. Just they will sell information that can’t be used to personally identify me. Which is a bit vague because even if they sold your IP address you can’t identify someone with an IP address. Maybe your credit card information they could so I guess we can all be thankful that at least that is safe..

    “nor would it ever use spyware or install spyware on users’ machines.”
    Instead we will install images of kittens and rainbows.

  30. Shooop says:

    That doesn’t change a thing. They’d have to be fucking stupid to not realize what’s upsetting people is the lack of self-imposed restrictions.

    Wouldn’t have taken much to fix that – few people slapping their foreheads and then one person adding in a single line of text. But since all they’re doing is adding more flowery legal language nothing noteworthy has changed.

    Also, anyone notice EA is now banning forum posters left and right for any curse words? Some people even got banned from playing their games online too for their posts.

  31. PetiteGreve says:

    @Kadayi

    Sometime you need to put down the “legal” and “comparison” goggles and try to understand how people might think without these.

    If you limit yourself to the legal and comparison goggles, you’ll quickly become a “monster” (according to human standard).

    _ Of course, what EA wrote in its EULA is legal (otherwise they need to get a new legal department).

    _ Of course, with so many IT companies providing online services, there will always be similar/worse/better EULAs and practices.

    Now, forget about how it’s fully legal.

    Forget how “everyone is doing the same : Google, Facebook, etc”.

    We have Electronic Arts, launching a NEW digital distribution service.

    Several key points to keep in mind :

    (1) EA showed unusual disrespect and disdain toward developers AND customers in the last 10 years.

    I don’t think I need to tell you that “ea_spouse” was just the tip of the iceberg. More recently, there’s several reports of customers being banned from forums and entire services (required to play games) for their opinions on the customer support quality.
    This is not what I consider a respectable and trustworthy company.

    => We’re okay when Steam/Valve do something, we’re not okay to let EA do the same (see: foot massage debate in Pulp Fiction).

    (2) EA’s Origin is new. EA is, right now, trying to beat Activision. They’re trying to have a better customers-publisher relation too (we all noticed it, they’re keeping the arrogance to a lower level than it was 5 years ago – it’s still very high imo).

    => This is the unique (it will never show up again) and short (won’t last more than 6 months) opportunity to have our (as customers) voice heard.

    => When Origin will be established, when everyone will start using Origin along Steam, who’s gonna protest against abusive clauses in the EULA ?

    (3) Origin is trying to compete with Steam. Cool, isn’t it ?

    => This is the best opportunity to ask for a better EULA (on the EA side), since it’s impossible to ask the same regarding Steam (~70% of digital distribution… why would they listen to us ? They didn’t regarding european prices being 147% of US prices).

    => If EA provides a better EULA -and- people are actually migrating on that platform for that reason (among several others of course), Steam will immediately change its EULA too. It would be a clear victory for us (customers).

    To sum it up :
    I don’t want EA (1) to scan my HDD, if they want me to migrate on their platform they have to provide a better service (respecting my privacy being one of them)(2), especially since they’re not established yet and need support from gamers-reading-the-news (“us”, checking news websites) to (indirectly) participate in their PR campaign (3).

    ps : It could be perceived as “unfair”, because we’re not targeting other EULAs at the same time, or because these reasons are based on opportunity.

    HA HA.

    EA is a video-game publisher and its entire activity IS based on opportunities. They just fired hundreds of developers to jump on the casual gaming bandwagon.

    Customers have the right to use the same tools to defend their rights.

    If we listen to the “booh you’re just a bunch of opportunists”, we should wait a year or two before making an online petition… It always worked, right ?

    In my opinion, RPS or any customer is right when protesting against EA/Origin EULA, even after the “don’t worry, trust us !” addendum.

    If we (customers) can ask for a change in the EULA and privacy protection on the Origin platform, it’s right now.

    • Kadayi says:

      @PetiteGreve

      I think you seem to mistake me for some kind of spokesperson for EA or something. I’m not. What I am though is someone who dislikes mis-representation of the facts (and I’m not alone in this respect judging by some of the comments in this thread beyond my own).

      The whole point of a news site should be to clarify a situation not mystify it (lets leave that area of the market to Fox News and the Daily Mail). If what you ‘think’ is erroneous it should be for a news site to clear up that error, not perpetuate it no?

      As regards Orgin. Personally I think it’s a huge mistake on EAs part. If they are going to launch a service to compete with Steam then it needs to compete, and right now it doesn’t. However at the same time, just because I’m opposed to something doesn’t mean I’m prepared to let mis-truths and exaggerations pass by unchecked.

      Also judging by your ramble I think you need to lay off the anthropmorphizing of companies. EA is not some single minded omnipotent and omniscient beast. It’s a corporation made up of thousands of people that is ever changing in terms of personnel and direction all the time. There is not this continuity or consistency of being that you project onto it through your assumptions in this respect.

      I’ll be honest it’s hard to make sense of what you are arguing for exactly, but simply saying ‘forget the facts’ when the whole issue is about the facts, seems counter productive.

      Also maybe next time you’re going to post a direct to me try doing in a part of the the comments where I’ve posted. I’m more likely to see it then (A friend on Steam told me about this post).

  32. ASBO says:

    I’m disheartened by all the comments that seem to indicate this is acceptable. If people are prepared to establish an invasive relationship with EA then good luck to them

    • Kadayi says:

      Yeah why let rationality get in the way of whining. Forget the fact that you’ve forsaken your privacy when you connected to the internet. Forget the fact that you’re probably already ass deep in EULAs that already do the same if not more. Forget the fact that they are pretty specific about what they will scan for. Just forget the facts and let the outrage (much like the spice) flow.

  33. looper says:

    Hey. Anyone got a loyalty card? Tesco, Nectar, HMV, Costa etc?
    Burn it.
    They sell your PERSONALLY IDENTIFIABLE INFORMATION for profit.
    EA specifically state that they do not.

    • looper says:

      Also if you’ve ever bought anything on credit or have a contract mobile phone, you’ve more than likely agreed that the company involved can sell your details to other companies and so on ad infinitum.

    • Shooop says:

      Yes but the sales clerk or cashier doesn’t refuse to sell me anything unless I agree to allow someone from the company to search my house.

  34. Odiee says:

    “EA would never sell your personally identifiable information to anyone, nor would it ever use spyware or install spyware on users’ machines.:”

    That’s what she said.

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