EA Wants To Know What You Think About Origin

By Nathan Grayson on May 3rd, 2012 at 9:00 am.

'Really? An O for our logo? How cliche is that? Add spikes!'

I held out on using Origin until Mass Effect 3. I was immediately struck by the fact that there were precisely two tabs: “my games” and, of course, “store.” Even more striking, however, was the fact that EA’s little wallet-ruffling engine that could, well, couldn’t. Each time I tried to purchase ME3, I got booted by an incredibly vague error message. Eventually, I let out a quiet scream of resignation, left my house, and went on the prowl for reporters to punch. Then I realized I could just send a few of my own teeth flying, which really didn’t end up helping anything. So yes, my experiences with Origin haven’t exactly yielded sunshine, rainbows, or cheap dental bills. Are you in the same boat, or at least a nearby flotilla? Well then, slight consolation: after letting you languish for ages in life’s ancient-magazine-packed waiting room, EA’s finally calling you to the front desk.

The publisher wrote as much in a recent blog entry. Using the example of another formerly disenfranchised member of Origin’s ranks, Jon Peddie, EA opened the floor to everybody, specifically requesting ” a comment about (1) Your favorite Origin feature and (2) A feature you’d like to see added or improved upon.” Already, one person – upon getting their chance to summon the magical EA genie from its lamp – requested a clock so they can check the time while playing. Clearly, we are off to a rollicking start.

Meanwhile, the publisher plans to hold an Origin-specific live Q&A on May 8. Apparently, it starts at 10 AM in a timezone someplace (presumably) on Earth, but EA, er, failed to specify which one (Update: it’s Pacific). It added, however, that we should “check back soon for more information and instructions on how to RSVP for this special event.”

So that’s nice, I suppose. That said, I’m skeptical as to whether or not it’ll suddenly flip on any lightbulbs in the dingy dungeons of Origin’s development lab, and even if it does, EA’s been known to take a pretty hefty chunk of time with these things. And, having read through Peddie’s account of his in-person meeting with EA management, this bit sticks out: “I learned a lot about the federation of EA, and how the management is trying to integrate the various tribes it has inherited and/or acquired. Just establishing a common lexicon is a major effort, and weaving in other companies’ interfaces, account management, QC, and relationships is almost Sisyphus-like endeavor.” That very much echoes what John heard while investigating EA’s forum ban fiasco, which suggests that Origin’s achingly slow start hasn’t necessarily been a matter of out-and-out neglect.

Regardless, this is a chance to be heard, and those don’t come often when dealing with the deafeningly whirring gears of a monstrous machine like EA. Me, I’m hoping for social features that aren’t so ancient they include a smoke signal option and mod support that’s, well, existent in some form or another. I mean, come on: I can’t rightly get the full Sims 3: Katy Perry’s Sweet Treats experience without those essential basics.

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192 Comments »

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  1. jellydonut says:

    EA: you should add a self-destruct feature, and activate it.

  2. Phantoon says:

    IT’S FUCKING CRAP SHIT GODDAMNIT FUCK A BIKER WALRUS AAAAAAAAAAAAAAAAAAAAAAARGH!!

    Did I get it right?

    • somini says:

      Too right mate.

      Not even their links work. Every link has the language of the store embeeded, so I can’t open any Origin store link and get redirected to the equivalent page in my language. It juts redirects me to my storefront. That has got to be one of the most moronic systems that I have ever seen.

    • Syra says:

      Totally agree. It’s rubbish.

      Tell me again why they think a service which makes all of their games exclusive to one digital vendor and heavy on DRM increases competition in the market? I’ve not bought a single origin game, as much as I would love to play BF3 mp.

    • starclaws says:

      Why do they need to ask users for their opinions? Shouldn’t they be able to tell its rubbish? Kali back in 1995 is better than Origin is now. And Kali had to deal with Windows 98/Dos/Etc. What’s EA’s excuse? There’s standards for gaming chat/friends/etc and they still haven’t got around to doing it.

  3. Jac says:

    Origin has become a necessary evil for me. Much like steam.

    • Alexander Norris says:

      And it’s no more evil than Steam is, just very, very mildly less competent.

      • Screamer says:

        Here here….. and Origin’s ability to log in offline is the best feature ever. Unlike Steam where you can only go offline once you online, and once it decided you have to go online you fucked…

        • f1x says:

          Thats not true, I’ve been two weeks without internet (moved to another flat) and had 0 problems regarding steam going offline mode, I was never required to connect, and I’m pretty sure you can hold that situation indefinitely

          For Origin, is the same, you have to be online at some point obviously, you know … at least to log in your account and download your games

          • mouton says:

            I heard it wants to log on after a month. But I am not swearing by this, haven’t done my own research or heard anything reliable.

          • f1x says:

            I dont know I just wanted to point that there is no need to go online before every offline session
            probably yes at some point it asks for a version check or something, I wouldn’t be surprised

          • Mr Labbes says:

            It might be true that Origin lets you play your games even when you’re offline, but is there a way to use your DLC as well? I couldn’t play ME3 offline because the game would start up, but not “authorize” my DLC, meaning I couldn’t load my saves.

          • LintMan says:

            @f1x:

            That’s not what screamer was talking about. For Steam, to initially switch it into offline mode, you MUST first connect online. So if you discover your internet service is down, you are incapable of connecting to Steam online, but also can’t set Steam to offline and so are totally locked out of every Steam game you own until you can get back on the internet. Derp.

            Now, what you are thinking of is that once you actually set it for offline, it remembers that for some unknown/random amount of time. That doesn’t really help with this problem above, though, because people can’t just set it offline and leave it that way “just in case” their internet goes down: When you’re in offline mode, many Steam games actually BLOCK you from playing multiplayer. since you’re “offline”. So you’re not just setting Steam to offline, but many of your games as well. You’re also blocked from even viewing the Steam store through the Steam client.

            I don’t care for Origin. but apparently Origin is at least more sensible in that it does not require going online first before you can switch it to offline mode, so if your internet is down, you’re not totally screwed.

          • pigchicken says:

            Mine never lets me go offline, even when i’ve been on earlier and restart my comp, sometimes it wont pick up wireless and still won’t let me offline it’s BULLSHIT.

          • Brun says:

            That’s not what screamer was talking about. For Steam, to initially switch it into offline mode, you MUST first connect online. So if you discover your internet service is down, you are incapable of connecting to Steam online, but also can’t set Steam to offline and so are totally locked out of every Steam game you own until you can get back on the internet. Derp.

            Uh, pretty sure there’s a button on the login prompt that appears when it can’t connect that says “offline mode.” It’s been a while but I think it’s still there. Does that button not work or something?

          • Archonsod says:

            “It might be true that Origin lets you play your games even when you’re offline, but is there a way to use your DLC as well? I couldn’t play ME3 offline because the game would start up, but not “authorize” my DLC, meaning I couldn’t load my saves.”

            That’s Bioware’s thing rather than Origin. Dragon Age is the same, and that doesn’t use Origin.

          • Premium User Badge

            wengart says:

            Where I live the internet goes out on a fairly regular basis, and I rarely have problems with Steam. If you lose your connection don’t try to go in offline mode, don’t do anything differently. It will still work.

          • Adjudicator says:

            Offline mode is very temperamental. There are times when I discover my internet isn’t working and I try to go offline, but it fails. There are other times when it works.

            The only time it works reliably is if you set it to offline mode while you are still online. Which goes a long way towards defeating the purpose of it.

          • LintMan says:

            “Uh, pretty sure there’s a button on the login prompt that appears when it can’t connect that says “offline mode.” It’s been a while but I think it’s still there. Does that button not work or something?”

            It hasn’t worked for me the few times I’ve needed it.

          • Brun says:

            I’ve heard there’s a bug in the way Windows reports connectivity (especially over wireless links, or through routers) that causes Steam to think that there is a connection even when there isn’t. That might be related. I might try it when I get home.

          • Amun says:

            I’ve heard that you need to disable your ethernet/wireless adapters in order for steam to let you into offline mode in a situation where your internet suddenly fails.

            Someone test it!

          • Premium User Badge

            jrodman says:

            Basically, if steam thinks you’re online — according to its own guesswork — it won’t let you play offline.

            I should be able to click offline and just play, no matter the state of my network link.

            That they fail at this causes any number of unpleasant scenarios.

        • Ninja Foodstuff says:

          But it seems like Valve is at least interested in letting people play offline. Portal 2 doesn’t require always-on internet, but several EA games appear to, in spite of having already requiring use of Origin.

          • Kent says:

            You can actually play Origin games without any problems whatsoever without having to start up origin at all. Unlike Steam which has to be on at all times like some sort of DRM service. Even when it’s supposedly in “Offline Mode” it has to be on. Because Valve doesn’t trust their customers longer than they can throw them.

            Origin does this much better.

          • Alexander Norris says:

            Kent: that’s actually a per-game setting (you can’t do it with BF3, for example), but you’re right – it’s the case for most Origin games, as opposed to the case for a tiny, tiny minority of Steam games that explicitly opt out of Steam-as-DRM.

          • Kent says:

            I could do it with Mass Effect 1, ME2, and my Sims games. So that means that you wont have to start it up for Singleplayer games at least, which is a perfectly reasonable feature.

            I really wish Steam would implement that. It also mean that we wouldn’t have to be worried what would happen if Steam went up in smoke, but perhaps they want us to be worried so we keep their sorry company alive. >.<

        • PopeJamal says:

          Let’s test this theory out:
          I just logged into my laptop with Steam on it. All network devices are disabled and steam is not running yet.
          “Start in offline mode?”
          I said yes.
          Hmmm…
          No “Walking Dead”
          No “Grimrock”

          Apparently, Steam has failed the “Offline” test.

          • mwoody says:

            Aye, it’s been remarkable how people have defended steam’s offline mode for years without realizing that IT DOESN’T WORK. Every time my connection has died, I’ve been unable to play, because you can’t switch to offline w/o starting the app, and you can’t do that in online mode without a connection.

          • Phantoon says:

            I got it to work when I turned off the steam cloud syncing.

            It also got rid of the annoying bug that kept me from playing TF2 if I didn’t get into the first server I chose.

          • Premium User Badge

            Lamb Chop says:

            I’ve never had the problem. Is that because my steam is always running, so if I get a hiccup it’s guaranteed to be open already?

            As sidenote, I’m not sure why you would ever quit steam — it’d be like quitting your games folder. But then again, I also don’t understand why anyone would ever have anything less than 6 browser tabs open at all times.

          • Screamer says:

            Yes it seem to be a case where 99% of the people that say Steam’s Offline works, actually never used it….

            Blizzard have implemented the same thing in SCII, if my connection is not up when starting the game, I can’t go offline. That or its a bug and their support is too moronic to figure out what I’m telling them after 500 emails , so I gave up

        • Synesthesia says:

          i’ve had this problem quite a few times, and i can testify its true. Here the connections are pretty shoddy, and once you boot up without an internet connection, offline mode will not work. It needs to be online first to do it. Every time i had internet problems for more than a day (Seems it leaves a temporary cookie or something), ive been locked out of all of my games. All 200 of them. So no, it does not work properly.

          Origin is shit, though. They consistently want me to pay in euros, because i´m a spanish speaker, and then i must be from spain.

        • Dark Malady says:

          yeah. Last year while I was still living at home my mother kinda Forgot to pay the phonebill for long enough to get us cut off, so i’m sitting there downloading stuff and suddenly bam. no internet. I do ll the checks but give up when i realise there is no dial tone on the phone (finding the overdue notice under a pile of junk mail helps too) so it takes around a month or so to get things sorted.

          steam … well that was a fun month without steam, All it could do was tell me that it was going to check for an update to steam and then whinge about my lack of connection.
          steam purchased games do not like being run without steam or even start without it up.

          GFWL while it wouldn’t connect and bugged out a bir, none of the games on it seemed to notice that and could all be run from the .exe in the install.

          This was about the same time origin was coming into media focus and i decided to avoid it like the plague becuase as much I love steam’s chat/clock/webbrowser/cheap/unmetered by my ISP games…
          Origin doesn’t have those features and while steam can be incredibly useful if untrustworthy… I don’t trust EA, and thier program lacks functionality enough to lure me into accepting the draconian side. the only game exclusive that will make me turn is SimCity and I’m not looking forward to that day.

      • Groove says:

        In my experience it’s wildly less competent, and while it’s not evil per-se, it doesn’t give even a single shit about it’s customers, which is pretty evil.

        My experience being on-system points disapearing, EA support denying they ever existed, me replying with emails FROM EA that proved they existed, then EA closing the support thread because issues could not be resolved.

        It’s also worth noting that that gives me around a 50% fault rate with Origin services, and I’ve never reported an actual game/money-loss fault from Steam.

        • mouton says:

          Steam Support has never had a good reputation either.

          • ResonanceCascade says:

            That’s very true. The fact that their software is far less problematic in the first place is actually the key here. EA might be better off fixing their broken POS than hiring oodles of new customer service reps.

          • Archonsod says:

            Steam has been going for several years. When it first came out, you were lucky if it even connected. And they still have issues with patching, bandwidth and similar fundamental things which you really want to be getting right if you’re advertising yourself as an online service.

      • Ninja Foodstuff says:

        See I find that odd. I would happily opt for a Steam version of a game that’s available DRM-free because the benefits to me outweigh the downsides. On the other hand, I won’t even let EA have my email address.

        Also Steam at least treats its mac users with a sort of begrudging respect. Maybe my attitude towards Origin will change if they ever release a Mac/Linux version.

        EA as a company seems hell bent in pissing off their users. They seem to treat their iOS customers even worse though (see Rock Band deactivation backpedalling, tetris fiasco), so there’s something to be said for that maybe.

      • D3xter says:

        I’m not sure how people don’t get the influence of different corporate cultures on a platform like this…
        It’s rather simple, Valve want to make games and they get money.
        EA want to make money and they make games.

        There’s just no way creativity can flow freely in an environment like EAs and they are bound to fuck over their consumers at every turn because it’s their corporate fucking policy…

        NO, THEY ARE NOT THE SAME.

    • Premium User Badge

      PoulWrist says:

      Indeed. With perseverance we’ll end up with a steam clone. Just as problematic as steam.

    • Khemm says:

      I love the comments made by Steam fanboys under that article:

      “Honestly I really dislike origin.It is just another application that wants to live in my system tray and for the most part just another thing that needs to be running to play a game.I personally wouldn’t use origin if it wasn’t a requirement. ”

      And the same person wrote this one sentence later:

      “You just kill origin and put your content back on steam.”

      ROTFL. Valve making Steam mandatory = perfectly OK. EA making Origin mandatory = arrrgh kill Origin!

      This one is pure gold, too:
      “I don’t have Origin and I don’t want Origin. I want ALL my games from ONE centralised service, in my case it’s Steam. I don’t want to have multiple clients loading up and having to manage all of them. ”

      You want PC to be a console, then? Get the hell off my lawn.

    • morgofborg says:

      My favorite feature of Origin is exiting. The feature I’d like to see added is to transfer my games from Origin to Steam.

  4. Milky1985 says:

    Change the T and C’s to not allow snooping, would be a good start.

    Also fix the update issue, had an update i had to run to update origin (to install syndicate) remove origin from my system rather than update it.

    Althought thinking about it that could be a good update as well.

    • Kadayi says:

      The whole ‘spyware’ talk was and is BS. Origin doesn’t even scan your hard drives, it just scans the windows registry.

      • rocketman71 says:

        Bullshit. It may not look inside the files (yet), but it certainly looks at folder and file names.

        But you already know that, oh white knight number 1 of the publishers.

  5. Sheng-ji says:

    I think this “request for feedback” is nothing more than a statistics grab for the marketing. They are only asking for your favourite feature and something you would like added – this adds up to feedback which will ignore peoples problems with using it including:

    Privacy issues
    Losing your games at the whim of a forum bully – even if you don’t make the comment yourself!
    Peoples unwillingness to run one of these clients for every store they buy from and unwillingness to ditch Steam at this point
    Not as good as steam
    Exclusives stifling competition
    Technical problems and EA’s unwillingness to acknowledge them

    etc etc

    • Ninja Foodstuff says:

      Works for me:
      “My favourite feature is the ability not to install it. I would most like to see added the ability to play the games without having to install a shitty wrapper application.”

      • Ringwraith says:

        I like the feature where it doesn’t let me install a game from the disc I bought which requires me to register the key via Origin anyway.

    • skocznymroczny says:

      Exclusives stifling competition? You mean like Halflife 2, Portal, Counterstrike and Left4Dead as Steam exclusives? Oh wait.

    • Blaaaaaaag says:

      Eh, for me you can add: Doesn’t have any exclusives I’m even remotely interested in.

    • Kadayi says:

      How is Origin stifling competition? Steam practically has a monopoly.

      • Premium User Badge

        phuzz says:

        Well, they’re stifling competition by doing exactly the same stuff as Steam.

        The only difference is that EA are a BIG SCARY MEGACORP*, and Valve are all huggable and lovely.*

        *(except when they’re not)

        • Phantoon says:

          EA is publicly traded, Valve is not.

          Gabe N doesn’t respond to shareholders, because he doesn’t have shareholders.

      • Sheng-ji says:

        By not allowing any other retailers to sell their games as a digital download, EA are creating a fixed economy in the market. That is, you can only legally download their games from them and at the price they want. This wouldn’t be such a big issue if they didn’t release so many games onto the market each year and didn’t hold long term licences preventing the competition from being able to make a competing product without an instant disadvantage i.e FIFA.

        Steam, while virtually being a monopoly in terms of sales have very few exclusives – many games for sale on steam are also available on gamersgate et al. If it’s not available elsewhere, it’s because no other retailers wanted to stock their game NOT because steam demanded exclusivity. I can obviously only talk from personal experience, having worked on and seen the contracts of 6 games currently for sale on steam.

        So yes, I welcome competition to steam but what I rail against is every publisher selling their games via their own store. In that respect steam does compete in a fair market place and this translates to the sales and low prices of games which steam and all it’s competition offer.

        This doesn’t let Valve, Blizzard or whoever Impulse is fronting for these days off the hook in that games published by them only appear on their stores. Microsoft, CD Projekt Red & ArenaNet are as far as I’m aware the only ones who are selling on their own stores and letting others sell and should be commended for that.

        If you still don’t get it – imagine if Sony decided to only sell any of it’s products through Sony Stores and then every manufacturer started to follow suit. A healthy economy relies heavily on fair competition – it’s the very principle of capitalism. Every element competing in the marketplace obviously wants to fix the market in their favour and only consumer pressure will prevent this.

        • InternetBatman says:

          That’s not quite true. Origin games were on every other service but Steam. I’m pretty sure the issue isn’t even Origin, it’s the fact that EA (rightly or wrongly) doesn’t want to part with DLC money.

        • Archonsod says:

          Origin keys are also available on Impulse and Gamersgate. What’s more, Origin will accept and activate a key from any EA game released since 2009 regardless of where you got it. Biggest benefit of all that however is that without any of the wrapper silliness, you’re free to buy the main game retail, expansion digital and have them work. Unlike Steam which usually requires you have the Steam version of everything.

          Call me weird, but I think Steam are the one’s stifling competition with that one.

          • dsi1 says:

            If Steam was stifling competition and it was the first (and only for at least a year I’d bet) digital distributor how do you explain all the alternate distributors that have popped up?

            Oh yeah, Steam doesn’t do shit except be a great platform that some people (COUGH EA) would rather just pretend doesn’t exist then actually use it or actually compete with it. (Go with us or forget about playing is not competition)

  6. Xzi says:

    I think game distribution platforms had better interfaces in the early 90s, that’s what I think. EA can’t even make software that passes for true entertainment half of the time, so why they thought they’d be good at this is beyond me. Shut it down and bring your games back to Steam, and then maybe I’ll consider giving you some of my money again in say, five years. Maybe.

    Douchebags.

  7. TheWhippetLord says:

    OT, but “Katy Perry’s Sweet Treets” hits my mind as the filthiest of innuendoes. Possibly I need to get out more.
    On Origin: silly logo, get another one please. That one looks like a spiral galaxy drawn in thick crayon by a particularly unartistic toddler. The actual program – not actually had trouble yet.

  8. Midroc says:

    They had years to look at what makes steam such a raging success and they still couldn’t get it right. And they want to make all their games Origin exclusive? EA is the cancer killing gaming.

    • Eukatheude says:

      “x is the cancer killing y” comments are the cancer that’s killing internet comment sections.

      • JackShandy says:

        Comments saying that ““x is the cancer killing y” comments are the cancer that’s killing internet comment sections.” are the cancer that’s killing me.

        • eks says:

          Every second that passes is a second you are closer to death.

          • Premium User Badge

            jezcentral says:

            Except when you smoke, then it’s more like two. Unless it’s a really good quality ciggy; the kind doctors smoked in the 50s.

      • Hoaxfish says:

        Luckily we have made great strides in commenting-medicine research, producing a reduction in cases of the “I used to be a X, but then I took a Y to the Z” mental disease.

  9. Achire says:

    This is an excellent time to ask for feedback on Origin. It just so happens that starting today, a fair amount of people have been locked out of both the multiplayer and singleplayer portions of Mass Effect 3 due to problems with Origin. You simply receive a notification that should buy an Online Pass. An Online Pass which is officially not supposed to even exist on the PC. If you try to purchase it, the game simply notes that you need an Online Pass to access the online features, such as purchasing said Online Pass. Brilliant.

  10. faelnor says:

    I don’t have any new features for Origin, I don’t even know what features it has today, I just remember vaguely when it was EADM.
    Anyway, I’m hoping for something simple: releasing their games using at least one platform or method which does not require Origin. I have decided never to install Origin on my machines and it is possible –though highly improbable– that, in a distant future, EA publishes a few games I’m interested in.

  11. Was Neurotic says:

    I would ask them not to IP-check my machine and display the shop stuff in a foreign language. Maybe alert them to a little thing known as ‘Living in a country not natively your own’.

  12. callmecheez says:

    They need to sort out their cloud storage feature. To cut a long-winded version short, it ended up losing my Fifa 12 profile because I put my foolish trust in it.

    In it’s defense – it always ‘maxes out’ my connection when downloading stuff – unlike Steam, which at the best of times manages about 2mb/sec and worst of time (launch day) – doesn’t work at all.

    • Bungle says:

      Steam maxes out my connect at 3.6 MB/s. I doubt all their content servers are that fast, but they are in LA.

      • Premium User Badge

        Phinor says:

        Download speeds vary so much between regions. Steam has never been able to max out my connection (I’m based in Finland and as it happens the Finnish Steam server is actually among the worst for us Finns, Ukraine and Sweden are usually much better choices). Actually Steam has barely achieved 50% of my connection capacity, around 5MB/s. More often than not I’m getting something between 100kB/s and 1MB/s. Meanwhile Origin pretty much always hovers in the 10-11MB/s range with worst results in the 7-8MB/s range. That also happens to be the only good thing I can say about Origin. It’s usually not bad, but also does nothing special. I have my friends list already in Steam and I have no plans to make another list for another software. I could do without Origin if it wasn’t required by couple of games I like to play.

    • Dr I am a Doctor says:

      I download from Steam at 2MB/s. My contract states my max download speed should be 1MB.
      Magic

  13. omo says:

    “Apparently, it starts at 10 AM in a timezone someplace (presumably) on Earth, but EA, er, failed to specify which one.”

    Another nice example of EA’s strong ability to see things from the user’s perspective.

  14. MattM says:

    HAHAHAHAHAHAHA. I don’t think they really want to know.

  15. Meat Circus says:

    I don’t like it. No sir, I don’t like it.

  16. Premium User Badge

    Kemuel says:

    I’ve used Origin for Mass Effect 3 and Battlefield 3 and I’ve never found anything overtly annoying or quantifiably ‘bad’ about it.. it’s just unremarkable compared to Steam’s decade or so of polish, and hasn’t yet done anything to earn a place in my life.

    When stuff goes on sale on Steam it gets talked about on Facebook and Skype among the 30 or so real life friends I’ve got on my list. If I spot someone I know playing something I suggested to them I’ll drop them a message to ask how it’s going, if it’s MP I’ll see if they want to hook up for a game. If I play in a really good TF2 server a few times I’ll join the Steam group and go along to events. If it was a friend’s birthday one week and something on their wishlist comes on sale the next, I might pick it up for them.

    I could keep listing stuff on and on, and for me it’ll always come back to people and prices. Steam makes buying games, playing games and socialising around games so convenient that until Origin becomes as widely used and as good value for money it just isn’t going to be able to compete.

    • Max.I.Candy says:

      same here, got it for SWTOR,ME3,BF3 and a few others and ive not had one problem so far.

  17. Was Neurotic says:

    Also, who is this John Peddie, and how does he get the magic carpet treatment from EA? It’s an interesting article there.

  18. Stevostin says:

    I am annoyed because on one side, competition is a night thing. On the other, in a software context… it ends up being a pain. It’s like Windows : no matter what you have against it, the situation with one (1) ultre dominant OS is hugely more confortable for everyone that computer world spread into 2-3 credible OS solutions for all purpose computing.

    Same goes with Steam. As long as it’s about the shop, I try to buy on the publisher’s website rather than on Steam each time it’s available (and I am not buying at a steam sale). But the gaming platform ? Let… it… be… clear : I wont play any (null)(zero)(nada) game that requires me Origin to run. I want to make perfectly clear to EA that they’ve spend money developping something that, making the world a worst place for customer, give them less sale in return so that they see some light and give up on that crap. Or that, at least, we don’t see an explosion of “me too” gaming platform.

    • Toberoth says:

      Two less sales.

      • Toberoth says:

        Wait, I thought you were making a stand by saying “one less sale” so I just me-tooed the shit out of it. Then I realised that you hadn’t said that at all. It’s too early.

        • Bungle says:

          You responded to an extremely submissive and misinformed person. I’ve never met a person who is thankful for Microsoft’s monopoly. Yikes.

          • Toberoth says:

            I wasn’t necessarily responding to that bit of the argument.

          • Hoaxfish says:

            There are some good things to say about monopolies, even Microsoft’s…if anything they can effectively enforce some standards (not always good standards, but at least some form of base-line). Unfortunately they’re far from being benevolent dictators.

          • lijenstina says:

            I did on Ars Technica comments. Their reasoning goes like this – free (unregulated) markets are always good – Free market competition sometimes leads to a monopoly – ergo monopolies are good because unregulated markets can’t do wrong. It’s some kind of neoliberalism brain disease.

          • Premium User Badge

            Malibu Stacey says:

            free (unregulated) markets are always good

            The current global financial crisis would seem to disagree with that just a tad -> http://news.bbc.co.uk/today/hi/today/newsid_9718000/9718062.stm

          • lijenstina says:

            That’s their reasoning not mine. :) I find that in every ideologically blinded zealot higher brain functions get trounced by a torrent of emotions and irrationality bordering tribalism.

            Neoliberalism for them isn’t a severely flawed approximation of reality with a healthy dose of political ideology thrown into the mix – it’s a dogma.

            Putting the flawed ideology aside, their major problem – the faulty reasoning behind it is much more dangerous, because every idea and society movement needs to be criticised and reviewed for it’s results. Some people are just incapable of it.

  19. jkz says:

    Sorting out the dodgy clauses in the T&Cs would go a long way

  20. gunny1993 says:

    Its not terrible but its let down by your company being a bunch of money hogging archaic bastards.

  21. MuscleHorse says:

    It’s just really quite badly put together. The one game I’ve bought directly through Origin is Mass Effect 3. To add the From Ashes DLC I eventually found that I had to right click on my ME3 icon and click on Game Info. Of course! The recently free for everyone Resurgence multiplayer DLC had to be added the same way, not as a regular update as you’d expect. I get error messages every time I start the game up, telling me that it hasn’t been installed correctly – of course, it boots up just fine after this notification.
    The interface is clunky and unintuitive and as Mr Grayson has already encountered, it took a few attempts for them to actually accept my money. This is just the program itself, not even mentioning EA’s repugnant business practices. I don’t see myself buying another game from Origin unless I absolutely have no choice.

  22. iARDAs says:

    Origin is a great system. I have yet to find a problem with it. I believe people bashing Origin are bashing it for 2 reasons.

    1-) For the sake of bashing
    2-) The hate against EA

    Origin is a very solid system. So stop hating it because of the above 2 reasons.

    • MasterDex says:

      While I’m sure you’re right that there are people out there who hate Origin for those reasons, I’m willing to put money on it that the majority of gamers hate it because they don’t see the need for it, like myself.

      • Alexander Norris says:

        There’s no need for Steam either, but in a fair amount of cases people will gloss over that and complain that Origin is terrible when in actual fact Origin does nothing bad that isn’t already done by Steam.

        Basically, the hypocrisy is what gets to me.

        • gunny1993 says:

          Steam isn’t perfect but it is rather more refined than origin and doesn’t demand that you give information on your system. Origin is a step in the right direction for ea (new pricing models are still needed) but steam works so well because of the massive sales they have and the convenience that the service provides.

        • Lemming says:

          It’s not hypocrisy Alex, Valve earned gamers trust along the way and have proven time and time again that given the keys to the kingdom, they can be trusted with it. EA have shat on gamers repeatedly at one point or another for years, so naturally basic survival instinct tells us that whatever they plan with Origin is not going to have our interests at heart.

          It’s like, would you lend your best friend your car or that junkie down the road who’s bummed money off you for years and ‘promises he’ll bring it straight back’?

          • aliksy says:

            I didn’t use steam for years because I thought it was stupid and unnecessary. Then they put a game I wanted on sale for $2. The download and install worked perfectly. Then more sales. And the steam overlay. And game trading. And contests. And free stuff.

            So Valve has earned trust and respect. EA has pulled bullshit. The ‘friend or junkie’ metaphor is apt.

        • Premium User Badge

          wengart says:

          Steam adds value to my games. Origin does not.

        • Premium User Badge

          jrodman says:

          Steam feels like a faustian bargain.
          Origin feels like selling my soul for a toaster.

    • Achire says:

      I am completely unable to play Mass Effect 3 at the moment because of Origin. Do you find that a fair reason to dislike this DRM service? Most people with the Collector’s Edition or From Ashes DLC can’t play ME3 at all currently.

      • JackShandy says:

        Is that a common problem? I keep crashing after a cutscene in From Ashes, but I thought it might just be me.

        • Orazio Zorzotto says:

          If your bug is the bug I think your bug is then that’s a very common problem that I myself experienced when I first played the game. I could have sworn it had been fixed in the games first patch, but if that’s not working for some reason than there’s a fairly easy way of getting around it by quick saving as soon as the cutscene ends or something.

    • barrytheferret says:

      The reason I don’t like Origin or rather the reason I don’t want Origin is the fact that I already have Steam, Impulse, and GFWL installed on my PC in order to play games. I really don’t want another one of these digital distribution networks to have to login to.

    • Milky1985 says:

      So the fact that i hate EA means i don’t have a valid point to hate on origin even tho when i updated it to install a game it half uninstalled itself (no origin.exe, but other files there) and iI had to reinstall?

      (Yes i know, i hate EA practices currently but get there games. I don’t not buy the games (cause then we get called dirty pirates, and the good games don’t get sequals greenlit) but i don’t like giving htem £50 a game, so i get them once they drop to a tenner, they get some money, but not as much as there shareholders like (cause they like to see big first day sales) so i get my game, and they get slightly hurt in the pocket and shareholder trust. win win)

    • MattM says:

      #2 seems like a good reason to not want to use origin. I have had several bad experiences with EA and their post release support. It makes me not want to use something that requires long term support from EA.

  23. MasterDex says:

    I’ll tell ya what I think of it, EA. It’s an unnecessary program that does nothing but take up space, memory and processing power on my PC. Unlike Steam, I have no reason or desire to use it. It’s something forced on my for the sake of a single game (BF3).

    • MD says:

      Thing is, this comment exactly describes Steam circa 2004, with the ‘single game’ being Half-Life 2. That ended up working pretty well for Valve from a financial perspective, so I can see why EA would have a go at pushing through these early stages.

      • Premium User Badge

        Mungrul says:

        So you’re saying we should give Origin another 8 years?

        • MD says:

          Not really suggesting any particular conclusion. Just pointing out the similarity.

          • gunny1993 says:

            The problem is that its taken EA 8 years for their moronic executives to even slightly change their business practices. (this is exactly like the music industry before iTunes and other digital services)

          • Lemming says:

            But it’s only similar in the broadest terms. Steam 2004 was pioneering software, Origin had a perfect model to copy if it so desired (ie Steam 2011), but released this shit with ‘give us 18 months to get it right’. That’s….that’s pretty appalling.

      • Ninja Foodstuff says:

        This is true, and it’s also the reason I left PC gaming back then and became a console gamer for 6 years. Then Microsoft realised they weren’t monetizing me enough and I came back, and found that in the interim, Steam had evolved into a rather wonderful service.

        • subedii says:

          Well you never know, Windows 8 might allow MS to get back track in that respect.

  24. freeMan697203 says:

    or they could just make everyone happy and release ME3 on Steam.. after all that’s where I bought the first 2

  25. sleepisthebrotherofdeath says:

    Do we know EA’s plan for what will happen when at some-point-in-the-future they decide to shut down all the Origin servers? Will my purchases still work then?

    (Not that, you know, EA has a reputation for shutting down servers or anything like that….)

  26. Joe Duck says:

    Feedback? Sure!
    Three simple things, Powerpoint style.
    Feel free to copy/paste into your next presentation to your new Nexus Uberlords:

    1.- Exclusivity is not a feature, it is a restriction.
    2.- It is difficult to get a good gaming community going. Fragmenting our groups with a new online store is bad for gamers.
    3.- Origin offers absolutely nothing new or better than its competitors. Nothing, niente, nada.

    • Premium User Badge

      MontyTexas says:

      you make a fine corporate PowerPoint sir

    • kaffis says:

      Your powerpoint has sold me. How may I contact you about speaking at a presentation for EA Executives? I will provide the conference room breaching equipment, and a time for you to show up, exfiltration I leave up to you.

      • Joe Duck says:

        Now, that would be a seriously awesome mission to play in Monaco.

  27. Premium User Badge

    Mungrul says:

    Even though I’ve never purchased an Origin game, it would appear that EA have taken the liberty of creating me an Origin account without my permission. I’m really not happy about this, but it did allow me to add my comment, which amounted to “When you forced Origin on us, I stopped buying EA titles on all platforms”.

    • Premium User Badge

      jezcentral says:

      Your Origin account is your EA account. You must have had one of the latter, and it became your Origin account.

    • kaffis says:

      This. EA decided that it was okay to convert some random account I had previously made with one of its developers in the past to an Origin account, without my input or permission. However, I refuse to log into it, because to do so, I’d have to agree to the TOS.

      Which is ironic — I can’t express my dissatisfaction to EA, because the thing I’m dissatisfied most with is the thing they require me to do in order to submit any feedback to them — use an account. Thank you, for at least being one voice to speak for the rest of us on that account.

      They lost me as a customer, as I will never purchase anything that requires the use of Origin since that action. It’s proven them untrustworthy with my data. The Terms of Service they released cemented that stance, and their recent activity with regards to shifting their business model to emphasize DLC and Origin-exclusivity at the expense of their customers’ user experience and preferences has set my decision in stone.

      If they want to garner my business in the future for games that, I will admit, I would be happy to purchase from them (Mass Effect 3, SimCity, etc.), they should look to remedying these three things. Fix the Terms of Service to offer better protection, privacy, and peace of mind to the users they’ve managed to ensnare into their Origin service already, and stop requiring Origin accounts and EA-store exclusivity to allow me to make my purchases in good conscience (the only way I’ll make them). Over time, displaying good behavior and a customer-centric philosophy may earn them forgiveness and trust.

      Information is an important thing in this day and age. EA knows this, it’s one of the reasons they’re eager to build social features into Origin (even if they apparently are lousy at it). It’s the reason Facebook (another company I despise) is worth billions. And if you know this, then you should know that *I* value my information, even down to a username, email address, and password. None of which would I like to entrust EA with, because they haven’t earned it.

      Finally, the point has been well made in this comment thread that I, as a customer, do not view balkanization of online distribution services as a positive feature for me. Especially now, when every user account I own and keep current is a potential liability because it’s identity information of some variety sitting in a database waiting to be hacked. This means diligent password management, which means the more accounts I have to manage, the more hassle it is for me. I don’t *want* twenty accounts for online games. I didn’t want it before because I didn’t want to have to remember whose store I bought what game from when it comes time to re-download it. I don’t want it now because I don’t want my exposure to hackers to be multiplied by twenty times.

      Thus, exclusivity is not a good thing, it’s a way to ensure you don’t sell games to me. If you want to put Origin out as a competitor, I welcome you to do it — but you need to *compete*, not simply wall yourself off. Compete with Steam, GOG.com, D2D, etc. on price, service, and value-add, not on content. Because doing those things benefit the customer, rather than hinder him, and benefitting the customer is the way to win his loyalty someday, rather than his resentment at either walling him off from buying your products and services, or making him bitterly resent you for having trapped him into being your customer.

  28. Bungle says:

    I don’t associate with corporate thugs. I will never install Origin on any of my PCs. I didn’t even flinch when BF3 was released, and PC FPS games have always been my favorite.

  29. MeestaNob says:

    Put your games on Steam and make the DLC easy to use and we’ll consider your products. Origin is not only rubbish but needlessly splinters the PC gaming audience.

    For bonus points remove the need for an EA pass/BioWare/AutoLog account for EVERY game you make. I don’t need you emailing me offers, I’ll buy your games if I want them, THANK YOU.

    DO SOMETHING TO PROVE THAT YOU AREN’T JERKS. STILL. AGAIN.

  30. Khab says:

    I wouldn’t know what Origin is like, I’ve not been able to create an account (granted, I only tried three or four times with three different e-mail addresses).

  31. StranaMente says:

    As a lawyer and as a consumer I say FIX THE GODDAM EULA.
    I won’t touch Origin until they’re compliant with the law. How hard is that?
    1) Privacy issues (no, it’s not the same as steam, and their terms ARE AGAINST the law);
    2) Ownership (of licenses, yes, not software) and banning.

    From a consumer-only point of view:
    3) no region restrictions on anything (sales, launch date of games, games);

    There’s maybe something else, but haven’t used it I can’t comment.
    EDIT: I’m all in favour of competition, but EA is doing it all wrong and damages the customers.

    • gory says:

      This, I haven’t used Origin because of its’ EULA, and I am not planing to do so until they change it.
      Can’t say anything else about it as a service, other than competition usually working in the consumers’ favour!

  32. Bostec says:

    It appeared one day when my gf was playing on the PC, I wasn’t suprised they patched it in with The Sims 3.

    Anyway she had Orangin on autolog and while I was installing Battlefield 3, it almost binded itself to my GFs account. My quick thinking saved the day and I had to scrap the install. Took me 20 mins to find a way not to autolog in.

  33. kzrkp says:

    Feedback: Go away. The world was better without you. You do nothing well.

  34. Iain_1986 says:

    It comment sections like these that make me want to come back to RPS less and less.

    • mondomau says:

      perhaps you could be a bit more specific and a bit less snotty? This is a relatively restrained response compared to a lot of similar threads on other sites re: Origin.

  35. Roshin says:

    I would kinda like to see the store part work. I haven’t actually been able to buy anything from Origin. My two games there, BF3 and ME3, I bought from GamersGate and then registered the codes with Origin.

    I have a handful (4) of other games there, that were bought elsewhere and have now magically popped up on my Origin account. One of them (Sims 3) flat out refuses to work. Support wont even reply back and the Support forum is equally useless. EA Support is one area that could be *massively* improved.

    So, I probably wont buy anything from Origin, because I simply don’t trust it to work. I also sort of regret buying BF3 and ME3, because I hardly play them anymore. The irony is that I would play more, if they were on Steam. I know I can add the shortcuts to Steam and I have, but I just can’t be arsed to start up Origin in order to play them. I’ve noticed that I also tend to avoid games that use GFWL, for the same reasons, and I’ve stopped playing Blizzard games altogether.

    Origin is the answer to a question I never asked. I simply don’t want it.

    • ankh says:

      Have you tried the “live chat with a support person” thing? Both times I needed EA support I used that and everything was resolved in minutes.

    • neolith says:

      “Origin is the answer to a question I never asked.”

      This. Exactly this.

      Origin has no upside to me whatsoever. I already have to use Steam for a lot of games and while it has some positive points I am not particulary fond of of it. I kind of tolerate it.

      EA’s ‘service’ however doesn’t seem to come with any benefits though. For me it is just another service I don’t want where I would have to make another account I don’t want to play a certain game. And that’s just not going to happen. I wanted to play BF3 and didn’t buy it because of Origin. I also though about getting ME3 and didn’t because of Origin.

      I bought other games instead. If EA wants to fix their stuff, they better make their client optional.
      Until then I’ll stick to GoG (because they do it right) and Steam (because I already have an account there).

  36. Premium User Badge

    TheApologist says:

    Origin contributes nothing having fewer features than Steam, and none of the DRM-free value of GoG. Indeed, it appears only to have served to reduce my choice of digital platform for buying games I might want.

    EA Downloader / Origin has now had several years to contribute something. It has failed. Get rid of it would be my advice as at this point it only makes me less likely to buy EA games.

  37. Text_Fish says:

    TBH it’s rude that they’re even asking at this stage. If you release a pile of shit and then dopilly ask your paying customers how to fix it you’re standing on the wrong side of the checkout.

    • gingerpembers says:

      Yeah, you would kind of expect EA to have a research department that, I don’t know, did some research and figured this stuff out for themselves?

      Reminds me of last night’s The Apprentice in a way

  38. gingerpembers says:

    Thought I would contribute, logged in, saw Battlefield 3 was £40, laughed, and logged off.

    • Max.I.Candy says:

      what the hell do you expect?
      CoD is still full price on steam, do you laugh and log off when you see that too?
      also, bf3 has been on sale on origin.

  39. destroy.all.monsters says:

    Is kill it with fire an option?

    No one wants it. No one wants GFWL either. If Steam weren’t ridiculously cheap (and relatively painless) no one would want it either.

    Competing with Steam != having your own online service – it just makes you one more company people avoid or pirate (because the only people that can play your game reasonably are using a cracked version).

  40. Hoaxfish says:

    Unfortunately for EA, I’m in the group of people who have simply chosen to boycott EA… so I can’t really comment on Origin (since I have not installed it).

    In terms of Origin itself (if it was somehow not by EA), I’ve avoided it because of all those early issues with them apparently rooting through your whole computer, a EULA which seems to support that action as intentional, stories of account-wide bans for minor offences (and major ones obviously). None of the “Exclusives” interest me that much. Steam and GOG offer me what I want, as well as the obvious “direct from dev” purchases.

    Tales of EA simply killing their own servers do not encourage me to engage them on this level either.

  41. Keneb says:

    Outstanding timing for them to do this on the day that a large chunk of PC ME3 players can’t play MP OR SP because Origin isn’t passing their registered content information to the game.

  42. netizensmith says:

    I have 2 games bought through Origin:

    1. Burnout Paradise. This game needs me to turn off the Origin overlay otherwise all I get is a black screen.
    2. Dragon Age Origins ultimate Edition. This game believed that I didn’t have permission to play any of the DLC.

    100% failure record. Good going.

  43. ghling says:

    I like Origin because it finally is a good method stopping me from accidentally buying and playing an EA game. There would be at least one game I would have purchased but didn’t because it requires origin. Finally bury Origin and I’d buy it right away.

  44. Premium User Badge

    shaydeeadi says:

    I grabbed BF2 off of there a couple of months ago, and 2142 off of there about a month ago when they were £5 each. No complaints, they gave me keys for the games that they didn’t even request just in case, creating new accounts (since I lost my old logins and emails) was a doddle with no authorisation at all. To add to that I have uninstalled Origin now since they don’t even require the client to be open to launch the games, download rates were completely rapid too at about 4.5mbytes/s which is as fast as my line goes really.

    No complaints here with the service on Origin, and Steam has been a lumbering waste recently with links that won’t work when you click them so I have to relaunch it twice to get to the store page I want to look at. I’m sure they’ll patch that next week though. I will say I bought the Crysis pack in Game when they were firesale-ing last month and the keys were invalid, EA customer support was so unhelpful I just gave up and grabbed a crack. Which has put me off disk-based game purchases a bit.

  45. Was Neurotic says:

    When I upgraded from the EADLM to Origin the very first time, it somehow changed my BF2: Euroforces expansion into a fully functional BF:BC2. Which was nice.

  46. Jimbo says:

    I think it’s far too expensive, just like Steam. It’s baffling to me that I can still buy a retail copy through a middle-man and have it hand-delivered to my door for less than I can buy a digital copy direct from the publisher.

  47. Mordsung says:

    Origin: It works.

    Not as good as Steam or anything, but it works.

    • Kadayi says:

      ^This.

      Personally I’m all about the games. Sure the system isn’t perfect yes, but it’s functional. I don’t have any particular gripes with it. Like all things it will get better over time. Do find the ‘boycott’ people frankly hilarious tbh. The only thing they are doing is denying themselves at the end of the day. Still their choice.

      • Bobby Oxygen says:

        We’re denying ourselves a few games.
        You’re denying yourself dignity by bending over for corporate wankers like EA.

  48. Nim says:

    Well I couldn’t even download the Mass Effect 3 demo on it so… not very good.

  49. greenbananas says:

    Like telling me you have to install a CCTV camera in my living room so I can watch TV, and then asking me how I like it.

    How about no?

  50. Premium User Badge

    jezcentral says:

    I find Origin inoffensive. I wish it would do more, like log my playing time, track my achievements, etc, basic Steam stuff, but it hasn’t caused me any problems, either.