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View Full Version : GAME in a bit of trouble?



Althea
02-02-2012, 10:40 AM
Saw this story (http://www.nowgamer.com/news/1228070/uk_retailer_game_publishers_to_withold_new_games_s ource.html) just now, which suggests GAME are in - or heading towards - some turbulent times.

Now, as PC gamers, we're probably not fussed 'cos the Gameplay group has largely dicked us over for the past number of years in terms of reducing the amount of stock carried, lack of pre-order bonuses for PC (Portal 2 got skins, I think, PC got £5 off to bring it to £29.99 - I shit you not), and inability to price competitively. On top of this, their online site has always been shit, they continue to carry (as do most retailers) games that now cannot be played/are free-to-play, and their pre-order lists are full of cancelled/released titles.

So, none of us will likely be too saddened if something bad happens - but it must suck for the staff.

metalangel
02-02-2012, 11:38 AM
Oh, for the halcyon days of Game when PC games were covered by their no-quibble return policy.

fearlessgoat
02-02-2012, 12:23 PM
Local independent shops will open or stock games again. Its not all bad.

Game did make some major deals with publishers to try and corner the market.
(Brink being only sold in the uk by retail, of course they had to buy a huge volume of units for that, which they still cant sell. Even at £2.99)
They did that with a few, somewhat big titles that flopped. More a case of the money men thinking this will sell, when in fact they probably haven't played anything in there lives.

Plus this year the console market will slow down with the next gen of consoles around the corner. Hardware sales will slow down as gamers are usually in tune with what is happening.

Off course I am probably wrong and consoles have a mega year, breaking all records for sales the year before the next gen of consoles is released!

LaunchJC
02-02-2012, 01:14 PM
I really don't have much sympathy for GAME because I think a lot of the blame for this is actually on them, and I guess recession, etc. Still I think physical games retailing needs a bit of a shake up in the UK anyways.

Zorganist
02-02-2012, 07:02 PM
Even outside of PC games, the stock they carry is fairly atrocious- didn't have Star Fox for 3DS on the shelves, despite it being one of the games on their demo units (although it was better than Gamestation, which didn't stock any 3DS games at all). Really, if it's not in the charts or not pre-owned there isn't much chance of Game carrying it, with the situation being even worse on minority platforms.

I usually tend to buy all of my games from Amazon- it's normally a lot cheaper and the choice is, as would be expected, much larger.

Axyl
03-02-2012, 01:55 PM
GAME are in trouble?

Good.. Fuck 'em.

Not gonna get onto a rant about this.. but needless to say, I will be happily eating popcorn and watching that shitty retailer burn to the ground.

And yes.. I'm a UK PC Gamer. ;)

valkynaz
03-02-2012, 02:40 PM
although it was better than Gamestation, which didn't stock any 3DS games at all

Gamestation is owned by GAME, so it is just as bad.

If GAME goes down the gutter (including my rewards card and points earned) say goodbye to video game retail stores in the UK.

Althea
03-02-2012, 02:49 PM
Gamestation is owned by GAME, so it is just as bad.
Actually, both are part of the Gameplay group :)

Remember how PS1 magazines had double-page spreads with lists of games? Yeah, *that* Gameplay.

Icarus
03-02-2012, 04:22 PM
As much as my initial reaction is 'serves the fuckers right', I'd really rather not see thousands more people become unemployed, which is what'll happen if the stores go under- and the people becoming unemployed won't have done anything to deserve it. They're retail service workers, not management. It's not their fault the stock selection is rubbish and the management lean on publishers over Steam.

fearlessgoat
03-02-2012, 04:48 PM
Well looks like they stuck a deal for some capital.
http://www.mcvuk.com/news/read/lender-support-throws-game-a-lifeline/090627

From the above link for those who are just to lazy to click:

Hours of speculation about GAME's survival are hopefully over as the retailer has brokered a new deal with its lenders.

The Board of GAME Group this evening announced it has 'concluded discussions with its lending syndicate and agreed revised terms for its facilities'.
While GAME has agreed to 'operate within lower limits of its existing facilities than was previously available', the new arrangement around its finances means the firm will continue to trade.

The news comes after days of unofficial reports that said the retailer was facing problems with credit insurance covering new stock moving into stores and paying for new releases.
It was forced into having to issue a statement this morning responding to the speculation.
Most importantly, the renewed support from its stakeholders and lenders means the Board is confident GAME will meet its covenant tests for the period to 31 January 2012 when tested on 27 February 2012.
At the start of the year the group had confessed it may not meet the tests.
The Board now expects that the loss before tax and non recurring items will be around £18m for the year to 31 January 2012 - a figure actually lower than analysts had been speculating.
Ian Shepherd, CEO of GAME said "We're pleased to reach agreement with our lenders, but should be under no illusions about the challenges in our market or the hard work that is required to deliver our strategic plan."
As part of the new deal with its lenders, GAME has agreed to provide an updated strategic plan - which this time its lenders will get a say in approving.
The plan will cover all aspects of the business's activities and strategy, including its overseas operations, a move it hinted at this morning.
GAME has 665 stores internationally (573 in continental Europe, and 92 in Australia), plus 610 in the UK and Ireland.

A year ago, the firm laid out a plan to embrace digital content in-store and be a more proactive specialist retailer. But a downward turn in the overall games market for boxed games in the UK has dampened the impact of CEO Ian Shepherd's vision for the chain.

The GAME group predict they’ll make £18 million losses for the year up to January 31, which is less than analysts had predicted.
Well I am now looking forward to game selling off all there old stock to try and balance the books. Bound to be a few games I missed out on that will end up very cheap now.

Heliocentric
03-02-2012, 06:10 PM
In stockport near Manchester there is a Game nextdoor to a Gamestation... Why?

BwenGun
03-02-2012, 06:22 PM
My bet would be that they split the games in half. One half is cheaper in Game, the other is cheaper in Gamestation. People walk into one and note the price and then go into the other, see that it's cheaper in one and then because they believe they're getting a good deal they buy it there.

Althea
03-02-2012, 06:30 PM
My bet would be that they split the games in half. One half is cheaper in Game, the other is Cheaper in Gamestation. People walk into one and note the price and then go into the other, see that it's cheaper in one and then because they believe they're getting a good deal they buy it there.
You know, I think you might be right, but I think it's a bit different.

To the average consumer, they're two different stores. Regardless of their shared owner (not all consumers will be aware of that), they're branded different, their marketing is different and so forth. They also appear to be run differently - their pricing might be the same on some things, but generally I'd say it was inconsistent. If I see a game in Gamestation for £10, I might see it for £20 in Game, and vice versa.

They're two different companies, I'd say. They're most similar online, but their retail stores operate differently.

metalangel
03-02-2012, 06:35 PM
My bet would be that they split the games in half. One half is cheaper in Game, the other is cheaper in Gamestation. People walk into one and note the price and then go into the other, see that it's cheaper in one and then because they believe they're getting a good deal they buy it there.If they actually pursued a sensible pricing policy, I might buy more games from them.

As it is, I go in just to have a browse, see a row of games with '£44.99' on them, snort with derision and then try to escape before some twat offers to help 'recommend' me something. Likewise, seeing something online for a more reasonable £29.99 or whatever, only to find out that's the online price only and the in-store price is £5 or more higher.

And, last but not least, this bollocks about needing to have one of their reward cards (£5) to preorder in-store: http://www.rockpapershotgun.com/forums/showthread.php?2062

fearlessgoat
03-02-2012, 07:14 PM
Seams the city still has lots of idiots buying and selling shares acording to the bbc, the shares jumped well up today:

Shares in the video game retailer Game Group have jumped 40% after lenders, led by state-backed RBS, revised the firm's banking arrangements. (http://www.bbc.co.uk/news/business-16868265)

I really think they are a sinking ship, there shops have little to no pc stuff. There online shop for pc games is always more expensive than other digital distributors. Plus from my only experience of buying online, it took 7 hours for them to verify my credit card then a few hours later I got a link in an email for a client to download the game I was looking.
Just not worth the hassle when I can use any of the other online stores and not have to jump threw hoops like I would with game.

Honestly who in there right mind is investing in them? Seriously? Anyone?

Althea
03-02-2012, 07:25 PM
I really think they are a sinking ship, there shops have little to no pc stuff. There online shop for pc games is always more expensive than other digital distributors. Plus from my only experience of buying online, it took 7 hours for them to verify my credit card then a few hours later I got a link in an email for a client to download the game I was looking.
Just not worth the hassle when I can use any of the other online stores and not have to jump threw hoops like I would with game.

Honestly who in there right mind is investing in them? Seriously? Anyone?
It's not theirs, IIRC, instead they have a deal going with Metaboli.

Althea
24-02-2012, 12:00 AM
So, RPS posted this article (http://www.rockpapershotgun.com/2012/02/23/game-to-close-35-more-stores-shut-gameplay-co-uk/).

Can't say I'm surprised, except for the Gameplay thing. That surprises me a bit, but the site literally hasn't changed in years, so maybe not.

The JG Man
24-02-2012, 12:10 AM
All I know is, it's 3 weeks till ME3 comes out and I have a pre-order for the collector's edition with Gamestation.

I really hope A) They last that long and B) They don't decide to swap it out at the last minute. I did find it hilarious though that GAME had run out of PC CEs, whilst Gamestation up the road still had some left.

Either way, they need to survive, but they also need to learn their lesson; the prices in there are absurd. No gamer would seriously go in there for standard prices when they can go to Amazon and get it far cheaper, regardless of platform. Yes, retail is hard against e-tailers and downloading, but they need to think of something. They need to cut prices, get the profit back up through bulk purchases at lower prices. This might go some way to restoring actual faith in the store anyhow, which really only serves as 'The Place To Buy Games' if you're a Not Us.

Althea
24-02-2012, 12:17 AM
Pretty much. I've been lucky as Oop Norf we seem to have largely escaped the No PC Games thing to some degree, although it is still an issue.

I remember my usual haunts - Halifax GAME/Gamestation, Huddersfield GAME/Gamestation and Leeds White Rose GAME/Debenhams GAME. The Halifax stores are not as good as they were, the GAME having a fairly slim (if not semi-diverse selection) section compared to the rest, with Gamestation being piss-all. Huddersfield wasn't bad, but the Gamestation really cut it down over the six months I was a semi-frequent visitor, although it did seem to swell at times - the GAME had some good stuff, though. Picked up Patrician IV GAME-exclusive edition thingy at the start of summer for £10, and before that Gray Matter on release week for £20.

White Rose was the best, though. They had a fairly good GAME, I saw stuff like Witcher EE (the big, big box) there, and the one in Debenhams before it closed was just awesome. They had loads of random CEs and stuff. I remember seeing a Witcher CE some time after launch (as in years), a S.T.A.L.K.E.R. one and some other stuff. Was definitely my favourite place to browse whilst my dad looked at Dad Shirts, and I was truly sad when it went.

trjp
24-02-2012, 01:14 AM
In stockport near Manchester there is a Game nextdoor to a Gamestation... Why?

Loads of possible reasons - 2 BIG ones being

1 - you can't just close a shop, there could be a lease on the premises you'll still have to pay and you'll have to pay severance to the staff etc.

2 - perceived competition can be a good thing - the shops simply juggle customers who think they're getting a good deal and so may buy other stuff too

That said tho, they closed a local GAME despite it being much newer than the GameStation it's 150m from - I suspect they must have had a get-out on their lease (or found another leasee - in this case Phones 4U) for it's the more central/prized location.

deano2099
24-02-2012, 02:37 AM
So I've always had some sympathy for GAME as they've been struggling for ages, and the margins on new games are small so I get why they push pre-owned so much. Even with all that, they're still failing.

But then listened to GWJ podcast the other week, and apparently GameStop in the US are raking in obscene amounts of money. What are they doing differently?

R-F
24-02-2012, 07:44 AM
But then listened to GWJ podcast the other week, and apparently GameStop in the US are raking in obscene amounts of money. What are they doing differently?

Probably Play.com. Everyone I know who is a consoletard buys their games off there now.

My question is: What's going to happen to the retarded chavs that don't know how to buy online? Will we finally have a gaming world for a few months without them? That would be glorious.

Flint
24-02-2012, 08:41 AM
My question is: What's going to happen to the retarded chavs that don't know how to buy online? Will we finally have a gaming world for a few months without them? That would be glorious.
Most big supermarkets and HMV stock a healthy amount of games. The non-online people will find a way (unless you refer to exclusively PC games, in which case less so).

TailSwallower
24-02-2012, 08:51 AM
I was going to try for a job at GAME while I was in the country for a few months. Guess they aren't going to be hiring much at tho moment...

sonson
24-02-2012, 09:49 AM
Some of my favourite games I bought from GAME, but that was ten years plus ago and their approach was far more sensible. So it does sadden me somewhat. Spent a lot of happy hours parousing various games in there that I would have otherwise never bought and enjoyed. Since then however Amazon et al have taken off, sold games for cheaper, and the reaction of GAME was to sell less of the same games, but for more money. I’m not surprised they are failing. Waterstones in the UK have followed a similar strategy with books and are experiencing a similar downturn. As usual it’s the people at the bottom, the ones with the store jobs, who get dicked on.

One thing I do like about GAME though is that because it’s not centrlaised there is room for human error and you can occasionally find something for £stupid. I got Mass Effect 1, 2 and Burnout Paradise for a tenner the start of this year (had a voucher I had to use). They were second hand obviously but I’m pretty sure someone made a mistake there. Likewise I got Patapon for about 2 quid in HMV. These are more eccentricities though and more a comment on the nature of buying something from a shop, not really enough to defend a stupid economic position. It is worrying how many chains in the UK are resisting the various changes though in the face of overwhelming evidence that it’s a dumb thing to do. Seems to be a kamikazie policy of “we can’t compete with Amazon so let’s make as much money as we can quickly before we blow up”.

Capt. Eduardo del Mango
24-02-2012, 01:58 PM
Truro has one independent gaming store and a GAME. I'd rather see the independent one get the sales, but any store closing down means a loss of jobs, a loss of tax revenue, a loss of private spending, increased pressure on benefits and support, a gap on the high street which is detrimental to other businesses in the area and even more strain on a difficult employment market. Further if GAME are struggling and laying off staff, you can bet there are more than a few outstanding bills to trade creditors and HMRC, and if GAME go under they lose out too. I'm no fan of GAME but I don't want to see any business in trouble at the moment.

deano2099
24-02-2012, 02:49 PM
My question is: What's going to happen to the retarded chavs that don't know how to buy online? Will we finally have a gaming world for a few months without them? That would be glorious.

It'll be easy for them to find alternative places to buy games. The issue they'll face is finding alternative places to sell games.

Althea
24-02-2012, 02:52 PM
It'll be easy for them to find alternative places to buy games. The issue they'll face is finding alternative places to sell games.
CEX isn't going anywhere.

Roufuss
24-02-2012, 06:36 PM
But then listened to GWJ podcast the other week, and apparently GameStop in the US are raking in obscene amounts of money. What are they doing differently?

Being in the US all my life and never having stepped foot into a GAME, and knowing nothing about it except would I've read recently, I can't compare the two directly, but I can shed some light on why GameStop is so huge here.

GameStop pushes used sales to a crazy degree; you're reminded no less than four times while in the store that you can trade in games to get a discount on other games. Before every other company tried their hand at this (like Best Buy and Amazon) GameStop was the only player in town. As we all know, there are crazy margins on used games and this is where their profit comes from. Once you trade in a game, they've locked you into a cycle at that point since most people spend trade-in credit on a preorder.

GameStop set itself up as the de facto place to get games -- midnight launches, many games in the US (like most Atlus games) only GameStop stocks in a brick and mortar store, not to mention the fact they get exclusive games like Xenoblade Chronicles. In terms of raw quantities of games, only Amazon beats them. This is where GameStop triumphs over all, being a specialty store -- you know that, no matter what game it is, GameStop stocks it, so its your first place to go. The other retail stores here only tend to carry the AAA games.

GameStop's discount card is designed to get you shop there as much as possible -- last I checked, it was 10% off all used games, 10% extra when you trade in and a magazine (Game Informer) which also advertises GameStop. Not to mention GameStop constantly runs deal designed to get you to trade in more games at once, like the current "Trade in three games, get $10 extra!"

They run a ton of commercials, both on television and the radio.

They bought out all the competition, like EB Games and, here in the southeast, a chain of stores called Rhino which was slowly gaining traction. GameStop also sets itself up in prime retail locations. Here, there is a GameStop right next to the University, there is always one in every mall, they are always next to Wal-Mart. Rhino was the last chain of stores to be a threat to GameStop -- better trade-in deals, larger selection of games since they sold classic stuff, more PC games. We've had some local stores open here but they never last against the behemoth.

I'm not sure how it compares to what GAME is doing, but GameStop has pretty much locked the market down. Only now are other stores just getting into the trade-in business.

Pertusaria
24-02-2012, 06:38 PM
I'm waiting to hear which stores they're closing - none of the articles I've checked go into detail. I really hope they're not getting out of Ireland, since I don't know of anywhere else to buy physical copies. (OK, the small number of PC retailers we're left with carry a tiny and usually very dull selection, and then there's the supermarket, which carries an equally tiny and slightly less dull selection.) I'm sure some people have local stores, but I haven't run across one.

That said, they have four shops that I can think of in central Dublin, which is probably overkill at the moment. Dublin's not that big, and people's spending power has dropped a lot.

GAME is always good for a browse, and I've bought all my DS games through them. I've been wondering how they were going to stay afloat after their dire Christmas season, but I'm kind of hoping enough people buy the PS Vita to give them a boost.

Unaco
24-02-2012, 07:06 PM
In stockport near Manchester there is a Game nextdoor to a Gamestation... Why?

Same thing in my town. There's a GAME about 30 meters away from a Gamestation.

I went on a bit of a rant about them a few months ago, and PC Retail in general, when I was trying to buy DXHR. I really wanted the physical Augmented Edition, but I also really wanted to play it that weekend (after release) as I had a load of work coming up and everyone I was speaking to was bursting with spoilers... So I wanted to go out, find it, buy it and play it, rather than waiting for Amazon or similar to deliver, or getting it from Steam. I went out on a Saturday afternoon, found HMV was shut for refitting so they could sell Star Wars Blu Rays more efficiently. PC World stocked more console than PC games, and the only PC Games they had were WoW bundles, a GW1 bundle, a copy of TW2 that was all beaten up, and those 1000 in 1 'Arcade'/'Casino' game things. No supermarkets near me stock PC games anymore (my local Sainsburys used to, with very new/big releases, and at decent prices). GAME had lots of space, lots of shelves, lots of games, and was plastered with DXHR marketing things... cut outs, posters, whole shelves with PS3 and XBox copies spilling off the ends. All of that and about 3 shelves dedicated to PC Games (they had more space dedicated to 2nd Hand Blu Rays). 1 shelf had WoW bundles, 1 shelf had empty BF3 boxes advertising preorders, and 1 shelf was just old games. No DXHR.

I went out a few days later, when I remembered there was a GameStation in town (just outside the entrance of the shopping centre in which GAME is just inside the entrance). My route took me past HMV, so I stopped in to see if they had any copies, but they stocked no PC games. I also went into the GAME to see if they'd maybe got some stock in, but no. Luckily, at the Gamestation they had 1 copy of the Augmented Edition, at £45 (and a reasonable PC game selection... nothing special but more than everywhere else in town combined). The staff there did seem enthusiastic enough... I had to ask at the counter if they had the Augmented Edition, and the guy tried to engage me on whether I'd played the original or not, and I think he mentioned he was playing on PC.

So really, I don't think they'll be too much of a loss to the PC gaming front, unless they do stock some in other stores, and are a place for some gamers to pick up their fix. Consoles might be a different thing... they do seem to be quite popular and have a decent selection for the whole gamut of console gaming. It would be a shame if that was hurt because of this, even if it means nothing (directly) for PC Gaming.

apricotsoup
24-02-2012, 07:33 PM
Oh, for the halcyon days of Game when PC games were covered by their no-quibble return policy.

I remember having to pretend to be my friend's brother one time when he wanted to return a game because he was scared they'd realise he was taking a game back every week for months. Then they asked me for the address and I had to ask him there and then. Of course looking back now noone will have cared but those times trouble my shyness still.

deano2099
29-02-2012, 12:00 PM
Now not stocking EA games, including Mass Effect 3. Only offering store credit rather than refunds on pre-order deposits...

Hirmetrium
29-02-2012, 12:09 PM
Boy oh boy am I glad I bought on origin.

What does this mean about the special edition? and the preorder bonuses? GAME seemed to have all that covered.

Also, jesus christ - if GAME goes under, there will be no proper video game retail voice and thousands upon thousands would lose their jobs. Yes, its bad that game are very poorly competitive (price wise) but this... this is shocking.

MCV seem to have the right idea - that backing GAME is important, because without them games will fade off the highstreet all together. In fact, nintendo have left game to die, the internal memo has leaked through IGN, that basically GAME didn't want to bow to EA and aimed for a long term plan rather than a short term one. All stories at this point and support seems to come from MCV.

Losing ME3 is a lot of lost sales that GAME really needed. Everyone who preordered is going to be pissed off and is going to avoid GAME now. The fact they can't refund cash makes it even worse.

mentor07825
29-02-2012, 12:17 PM
Honestly I really couldn't care about GAME. To be fair to them, they usually have *gasp* two shelves full of PC games. Yes, it will suck. People are going to lose their jobs if this keeps up and I don't wish that on anyone. However, every time I had to deal with them I've had nothing but problems.

I'm not crying baby tears of blood over their losses.

soldant
29-02-2012, 12:29 PM
Now not stocking EA games, including Mass Effect 3. Only offering store credit rather than refunds on pre-order deposits...
Store credit. Wow, what are people going to spend that on?

Feel pretty sorry for anyone who ordered from GAME.

mentor07825
29-02-2012, 12:32 PM
Store credit. Wow, what are people going to spend that on?

Feel pretty sorry for anyone who ordered from GAME.

Perhaps the store credit could go towards the invaluable DLC and expansion packs that consist of the Sims? :)

Althea
29-02-2012, 12:39 PM
Now not stocking EA games, including Mass Effect 3. Only offering store credit rather than refunds on pre-order deposits...
Whoa, that's one hell of a low blow there. I'd have thought EA would have given GAME a chance with ME3 - especially considering it's a week and a half from launch.

I think they just shot themselves in the foot there. Not entirely unreasoned, but still a bit of a harsh move.

mentor07825
29-02-2012, 12:43 PM
Whoa, that's one hell of a low blow there. I'd have thought EA would have given GAME a chance with ME3 - especially considering it's a week and a half from launch.

I think they just shot themselves in the foot there. Not entirely unreasoned, but still a bit of a harsh move.

A week and a half from launch? Balls. Gotta play the first two then for my saved profiles for the third then.

But yeah, pulling MS3 from their shelves is not going to help matters for them. If they can make it until Christmas they may be found on better footing. Or not.

NathanH
29-02-2012, 12:50 PM
Surely you can't take someone's money for a product that you end up not providing and not be forced to just give them a full refund? Store credit my arse.

Althea
29-02-2012, 12:56 PM
Surely you can't take someone's money for a product that you end up not providing and not be forced to just give them a full refund? Store credit my arse.
Apparently that's not true. Their statement claims refunds will be available (http://www.mcvuk.com/news/read/game-issues-official-mass-effect-3-statement/091958) on deposits.

They've not taken the full sum for the product, just a small amount - about £5, I believe.

NathanH
29-02-2012, 01:14 PM
OK, torch and pitchfork duly put away.

deano2099
29-02-2012, 01:14 PM
Surely you can't take someone's money for a product that you end up not providing and not be forced to just give them a full refund? Store credit my arse.

I'm fairly sure they can't, and by all reports anyone that's challenged it is getting the money back. It's more that they're offering the credit in the first instance in the hope people just take it.

The JG Man
29-02-2012, 01:17 PM
Only offering store credit rather than refunds on pre-order deposits...

I'd like them to try keeping my money.

But yes, when one of the two biggest publishers in the world will not supply you with games, you know the sound you hear is that of your death knell.

Althea
29-02-2012, 03:19 PM
GAME's shares plummeted 15% (http://www.mcvuk.com/news/read/game-shares-fall-15-following-ea-crisis/091965)

Eeek.

The JG Man
29-02-2012, 03:28 PM
It's mildly amusing personally. Beginning of last year, I predicted that HMV would be done before Christmas. They're hardly going strong, but they are surviving. Now we've got GAME who've had tell-tale signs but have kept on surviving, who are more than likely to be gone by this Christmas.

Screwie
29-02-2012, 03:46 PM
A buddy of mine who is a big Mass Effect fan and an occasional online customer of GAME received the apology email and online voucher a short while ago.

Apparently the £5 apology voucher actually expires 31/03/2012, which doesn't seem particularly sincere.

westyfield
29-02-2012, 04:42 PM
Here's the text of the email from Game, in case anyone who didn't receive it is interested:


Dear [me],

Thank you for preordering Mass Effect 3 from GAME.co.uk

We're contacting you with news that, unfortunately we are not in a position to supply you with your copy of Mass Effect 3. As dedicated gamers, we know how disappointing this will be for you, and we apologise sincerely for the inconvenience that this will cause.

Your order [order number] will be cancelled and no money will be taken from your account for this item.

We value you as a customer very highly and want to demonstrate that to you by giving you a voucher code worth £5 off your next purchase at GAME.co.uk*

Your voucher code is [code]

We are very sorry for any disappointment and inconvenience this may have caused.

For more information about Mass Effect 3 please visit www.GAME.co.uk/masseffect

The Customer Service Team
GAME.co.uk

*Terms & Conditions: Vouchers are valid till 31/03/12. A minimum spend of £5.01 in one transaction applies. Vouchers are only redeemable online at Game.co.uk and are not valid in any GAME stores. Vouchers are non-transferable and are for the exclusive use of the individual to whom they are issued. Vouchers cannot be redeemed against gift vouchers, gift cards, hardware, hardware and software bundles, GAME Rental, GAMEcare, Download Games, GAME Mobank store or mobile games. No cash alternative will be offered. GAME reserves the right to withdraw any voucher at any time.

I'd already cancelled and pre-ordered from Play. I doubt Game will see any of my money ever again - unless they have some sweet deals on games I want soon, I expect they'll be bust before the next 'must buy' game that isn't on Steam comes out.

TailSwallower
29-02-2012, 08:24 PM
But yes, when one of the two biggest publishers in the world will not supply you with games, you know the sound you hear is that of your death knell.

Apparently it was that EA didn't want to supply the game to GAME under a deal that wouldn't be favourable to GAME. Basically EA are trying to milk ME3 for as much money as possible - DLC, ME3 branded everything, Origin exclusive, and giving retailers a less-than-ideal deal so EA can make a bigger cut (which the retailers would obviously see as a low-blow considering the lengths EA are going to to eliminate the 2nd hand games market [which I'm fine with, but GAME wouldn't be]).

The JG Man
29-02-2012, 08:59 PM
The deal that was favourable to GAME was basically GAME going "How about credit? Can you trade in credit?" They might as well have offered up beads. In terms of sensible financial decisions, something GAME is clearly incapable of, EA did the right thing by not providing them with games. The same is true of Sony, Nintendo, Ubi and so on. I don't argue that EA is trying to milk ME3, but it's not just ME3 that's being stopped - it's every EA release in March apart from SSX. And let's be honest, that situation isn't going to change.

GAME really only have themselves to blame here. I quite like a comment on a thread on GAME's FB page:
"Maybe if you'd have spent less money obtaining exclusives and more on actually getting games, this scenario wouldn't have happened."

Althea
29-02-2012, 09:08 PM
With SSX, it's probably because stores will likely already have their stock. It's too late to pull it.

Edlennion
01-03-2012, 01:00 PM
Lol, I just found this quote in an article about this:



And the last word goes to analyst Nick Bubb: 'So, had you heard of this new so-called blockbuster game Mass Effect 3 that comes out next week? Well, nor had we...'

I love that they're asking for comment from someone who has no clue about the industry.

Flint
05-03-2012, 11:33 AM
"The future of embattled retailer Game Group is in doubt as its directors are considering whether to “pull the plug” after Electronic Arts and Nintendo stopped doing business with it."

http://www.express.co.uk/posts/view/305980/Bosses-may-pull-the-plug-on-Game

Althea
21-03-2012, 09:33 AM
And now it's getting worse... (http://www.guardian.co.uk/business/2012/mar/21/game-group-shares-suspended)

Namdrol
21-03-2012, 10:44 AM
And now it's getting worse... (http://www.guardian.co.uk/business/2012/mar/21/game-group-shares-suspended)

a bit of an understatement when the company [quote] admitted the business has no value. [\quote] They're toast in their current form.

fionny
21-03-2012, 12:30 PM
And now they have officially gone into Administration:

http://www.engadget.com/2012/03/21/game-goes-into-administration/

So long. Farewell, Auf wiedersehen, adieu

Oof
21-03-2012, 12:47 PM
Good riddance.

Funny thing is, the company could be turned around fairly easily. Buy it, announce new owners and management, offer excellent service, close half or more of the stores, reevaluate all of your employees, bring back dedicated sections for each platform (and variety and niche titles for each of those platforms), et voila!

It's just that nobody, that has the money to do all of this, wants to put in the effort.

The JG Man
21-03-2012, 12:50 PM
Wow, are they even going to last till Saturday when their £180m worth of debt had to be paid off?

I was just in there, looking for scraps. Absolutely nothing left on the DS worth getting, but I was able to pick up the Platinum Enhanced edition of The Witcher for £5, which is nice. Few other recent titles, such as The Darkness 2, were slightly down in price (to £20).

fionny
21-03-2012, 12:55 PM
Going to call into the store in Cork and see if there is anything worthwhile... I seriously doubt it though...

Zephro
21-03-2012, 12:56 PM
I'm off to Oxford Street to see if I can pick the carcass.

fionny
22-03-2012, 01:46 PM
It was all business as normal in the Cork store, I wonder did the staff even know... they looked quite happy playing a nintendo DS behind the counter. All games still full price no more clearance consoles etc...

seantheman
04-04-2012, 09:17 PM
ALL GAME stores in Ireland have been closed, and the staff of most of them have been doing "sit-ins/ sleep-ins" since in protest
They have not been given any redundancy or notice.
Over a week later there are still people sleeping instore.

1081

http://www.facebook.com/#!/GameIrelandFight