Make a thread on the steam forums, that sometimes gets their attention.
Differential pricing is actually a good thing, as it enables a broader audience to enjoy the experience and demonstrates just how arbitrary and counter-productive the system of setting prices for games and unleashing the violence of law on those who can't or won't meet your demands actually is. After all, there are rich Russians and poor Americans: the only reason price differentiation exists across nations but not between individuals within nations according to a great number of criteria (not just income) is because the latter type is very difficult to do.
And the solution to that problem, of course, is not to impose such differentiation from top-down at all, but rather allow it to grow from bottom-up: that is to say, let consumers differentiate themselves by voluntarily contributing to producers whatever amounts they can and are willing to.
Last edited by Rii; 28-01-2012 at 05:18 PM.
And they don't have phone support anywhere, even if you're in the US (or if they do it's very well hidden - I looked for ages).
Also someone's made a thread on my behalf: http://forums.steampowered.com/forum....php?t=2508426
That wasn't so hard.
That said, there's ~300 Valve employees and ~20,000,000 Valve customers. You can have fast service or individualized service, just not both.
Just to check... To the OP: You've never had your Steam account suspended before this? Perhaps a temporary ban that was lifted if you agreed to abide by the T&C's/SSA? Which you've now failed to do? Or lifted while they looked into the situation, and have now decided to ban?
When you say you helped 'some friends' get cheaper games... just how many is some? How many games? How organised was it, exactly? How many games, bought at the Russian prices, have you traded with people not in Russia?
Also, you weren't by any chance involved in abusing the Winter Sale and Coal collecting, were you?
Which is why McDonalds has different social cachet in different societies: the cost of the products is relatively fixed, but the income differential between societies makes one nation's junk food consumed disproportionately by the poor the other nation's delicacy consumed disproportionately by the rich.
In IP land there would be as many McDonalds restaurants per square mile in South Sudan as in the United States. But there isn't because the vast majority of Sudanese can't afford McDonalds' products because meat (even McDonalds' "meat") is farking expensive.
Last edited by Rii; 28-01-2012 at 04:19 PM.
Jesus H. Christ: Businesses charge what the market will bear. That's why Heineken is more expensive in the US than in the Netherlands - not because it's hard to import (American Heinekens are made in America) but because it's "imported." It'd be stupid to block out a whole market because they can't afford a price point that's slated towards a population with greater purchasing power, as all that matters is that you're making a profit.
It was suspended during the Xmas sale. After 7 days, Steam Support replied saying they suspended to make sure it was me buying games for the account, because yes I was buying a lot of games for myself, and gifting a lot as well. They asked me to verify that it was indeed me buying them, I said yes it was, and they said they will make a note to make sure I don't get suspended in the future. Of course in my opinion, the note they actually made was "if he gifts again, ban him".
I guess what you're asking is if this happened: http://i.imgur.com/ALt6b.png
It didn't. T&Cs, SSA were never mentioned. As far as I was concerned, they made sure someone hadn't stolen my account and was gifting games away, and then they told me they'd make sure I wouldn't be suspended again.
As for numbers, I'd estimate I gifted about 70 games. About 50 of them I gave away for free (stuff like Limbo for $0.5, I'd just buy like 10 copies and give them away). And maybe 20 or so games where people either paypalled me, or IOU'd beer, drinks etc.
I was not involved with abusing the coal stuff in any way (in fact my account was suspended for half the sale - see above).
And once again, trading gifts for money is a bannable offense, and I am ok with being banned for that. But they should SAY SO. But so far they said this ban was not for excessive gifting.
Or maybe it's just that Africans don't like cars (except for rich Africans for reasons unrelated to their richness) and that's why there aren't dealerships selling $2 Honda Civics there to all and sundry.
Or maybe, just maybe, it's because Honda can't actually make a car that the average African can afford, because cars - not being intellectual property - actually cost money to make, and that restricts the possible market space.
Last edited by Rii; 28-01-2012 at 05:16 PM.
But if gifting from Russia is a problem, why has Steam not disabled it? It's either OK, or it isn't. And if that is the problem, why can't they tell me that that's why I'm banned?
They also specifically said there are no limits to how much you gift, from any region. The only thing that isn't allowed is gifting in exchange for money.