Steam ID: Fiyenyaa.
My Blog: http://strollinggamely.wordpress.com/
Aww man, it's cute how people think that developers being legally held to statements made in interviews would be a positive thing. And not, for example, just lead to companies not letting developers do any interviews at all and having everything done by PR drones reading prepared statements. Even more than it is already.
It's obvious that are a lot of statements made by BioWare differ little from usual pre-release hype of any movie, game, or what have you. I don't see a lot of people complaining about those - there might be some, sure, but that's probably inevitable.
I think that what quite a few more people seem to have a problem with are their statements that, now that we've had a chance to play the game, don't seem to come close to matching their experience with, or understanding of, the final events of the game. When requests for clarification are then ignored for weeks, I can see why some people get upset.
The statement I've seen requoted most often in this context is one by associate producer Mike Gamble, who said: "How could you go through all three campaigns playing as your Shepard and then be forced into a bespoke ending that everyone gets? But I can’t say any more than that."
Either way, I don't think the current debate is all that helpful to either 'side', for lack of a better term. There will be people who say 'but with end they really mean the end of the trilogy, which is the entire game' or something to that effect, in which case most of those statements are probably at least half true. But, to be fair to those who specifically take issue with the last 15 minutes, that's what a lot of them are saying as well!
I've always said I've enjoyed the rest of the game - I think it's the best ME game so far, mechanically, and I think most of the story beats it hits along the way are great.
I also think that the ending is so bad and nonsensical that it's killed my enthusiasm for the series. I don't think it's all that surprising that people will have such visceral reactions to something that they've invested so much time in. Turning the entire in-game universe upside down in one way or another and then completely failing to deal with any of those implications? Bad one.
Steam ID: Fiyenyaa.
My Blog: http://strollinggamely.wordpress.com/
I've been avoiding spoilers so I'm not sure if the fuss is warranted (my guess, from past experience, is that I wouldn't find matters quite so dire). But I see nothing wrong with Amazon accepting refund requests. I applaud a company that puts its customers first, reacting to customer feedback. I've always had good interactions with Amazon in this regard--even getting refunds back from Amazon when a third party seller failed to reply to my customer complaints.
Should customers ask for a refund because the ending isn't what they wanted or expected even if the rest of the experience was good? I don't think so. But I'm not as concerned with whether or not gamers are being overly entitled here. That kind of customer service is more important to me. Good for Amazon.
Last edited by gwathdring; 25-03-2012 at 05:20 PM.
Good on Amazon. HOWEVER, I agree that moaning about the ending of a game as if it burnt your house down or left you traumatized is bizarre.
I hear many film endings are changed (some films are released with two endings in a dvd the one the director wanted and the one the American audience would want) usually because it isn't uplifting or leaves some things to the imagination.
Here we have a classic case I feel. The ending was the sort of ending that gets changed in a film.
Yeah, there is some evidence.
It also appears to be the case that Amazon'll do this for products you aren't satisfied with in general, rather than Mass Effect 3 in particular; so it's not a unique case for this product in particular, in other words.
Steam ID: Fiyenyaa.
My Blog: http://strollinggamely.wordpress.com/
So a one-sentence post by a guy on Bioware's forums is now Amazon canon, right? Because every news post about it cites that one post as their only source, as every time somebody actually contacts Amazon, they refer them to their written policy which states that a partial refund is guaranteed for all software and that's what they're offering.
Hahah. Getting a kick out of that was way too easy. Relax.
It seems to be more a case of how well you plead your case. In that link, in the comments, there are anecdotes of people receiving full refunds for other games that they've been sorely disappointed with, too. It also probably depends on how much of a "loyal customer" you are.
It's noteworthy that people have gotten full refunds for ME3 (for reasons other than bugs) at all, though. That would seem to imply that Amazon does recognise that the game has big flaws. :P At the very least, it indicates that Amazon recognise that their customers think the game is irredeemably flawed, and they're willing to take advantage of this to generate some good will for Amazon. :D
Schadenfreude, my friend, why do you visit so rarely? If not for Bioware, I'd see you almost never. :(
Last edited by Oof; 26-03-2012 at 09:54 AM.
Or it indicates that Amazon operates within the bounds of the law, since they are (at least in the EU) legally obligated to offer a full refund within the first seven days after delivery. It's kind of weird to construe "Amazon Doesn't Break Law" (which, let's face it, is a headline unworthy of any news source) as somehow 'proof' of anything pertaining to the game itself.
"Moronic cynicism is a kind of naïveté. It's naïveté turned inside-out. Naïveté wearing a sneer." -Momus
They offer the 50% refund for up to a month, and people have indicated that Amazon have been willing to give full refunds for disappointing and/or buggy games within that timeframe, too. What on Earth made you think we're only talking about the EU, and only about the 7-day obligatory refund?
Oh, neat quote from the comments section of the linked article: "It's more fun to pretend that the CEO of Amazon is so angry at the ending to Mass Effect 3 that he's allowing everyone to get their money back if they share in his rage." Yes, it is.
Last edited by Oof; 26-03-2012 at 09:57 AM.
Um... no indication to the contrary? People have received full refunds, and there are (not uncommon) circumstances under which Amazon has no choice but to offer that. If you weren't for some reason so weirdly desperate to somehow 'prove' that ME3 is shit, you might be able to put two and two together.
"Moronic cynicism is a kind of naïveté. It's naïveté turned inside-out. Naïveté wearing a sneer." -Momus