I recently got banned from Guild Wars 2 from buying items for a vendor in game that ArenaNet retroactively decided were too cheap and decided to then raise the prices and ban everyone who bought too many items off them. This was despite people using similar exploits earlier in the week not having any measures taken against their accounts. Also was the fact that I flagged that there might be something wrong with the vendor in a ticket to ArenaNet.
Now they've told me that I can get my account only suspended for 72 hours, but the ticket I sent in several days ago has had no one touch it or approve it, so I'm stuck just waiting to be unsuspended, unable to play a game I paid £60 for.
Again, yesterday / today, it was done again, but no one who did it has had any measures taken against their accounts. No suspensions, no permabans, no nothing, just people running around doubling their gold every few minutes and destroying the economy.
I got banned for exploiting because it "might damage the economy", despite the fact that, at the time, there was no trading post, mail wasn't working and there is no way to trade with other players. Now that the trading post and mailing is back up, there are people running around selling items that they have used exploits to gain on there, but they are having no action taken against them.
ArenaNet's exploit policy is all over the show, and it's ruining the game. They need to either ban everyone who does anything that could be considered an exploit (Hello shutting down the Mists->LA->City route, which is an exploit that stops city / world travel costing very much) or unban and recompense the people that were banned or suspended for buying things off a vendor on a mistake ArenaNet made.
This is absolutely disgusting. Would it be possible to get some RPS coverage on the way ArenaNet is treating it's paying customers?