Poor old Hellgate: London hasn’t been off to a splendid start. One Wednesday it was revealed that customers were having their credit cards billed repeatedly, then to rub salt in that financial wound, even after paying people still weren’t getting access to the members’ benefits.
In the early hours of this morning, Hellgate developers Flagship posted this to their forum (I link to the unofficial forum, as the official site requires a login to even read it – sigh).
Tact doesn’t appear to have been at the forefront of their approach, informing those who had been charged three or four times in the space of a couple of days, “We apologize for the inconvenience this has caused, although it impacted just 3% of people that requested to become subscribing members.” That presumably doesn’t provide much comfort to the 3% it’s aimed at. However, Flagship assure players that the problem is now fixed, and they are reimbursing players now.