I recently attended the D.I.C.E. Summit in Las Vegas (which is not related to game developer DICE, actually), and there I interviewed the entire gaming industry. OK, that’s not entirely true, largely because many D.I.C.E. attendees spontaneously break out into hives if anybody so much as mentions the word “indie.” But still, I talked to a whole mess of people. I encountered EA chief creative officer Rich Hilleman on an award show red carpet, so time for chit-chat was brief. Given recent events, however, I had to ask: what’s the deal with EA and hideously botched launches on games like Battlefield 4 and SimCity? And while Hilleman (very vaguely) promised change, I found his response more than a little upsetting. Read on and see what you think.