There’s an almighty debate going on between the creators and consumers of videogameland today – whether a proposed European law that allows refunds for buggy games is good or bad for the industry.
For the defence: the right to get your cash back if there’s some showstopper bug in there. Or if it fails to meet “fair commercial conditions”, to use the legalese. Potentially – less games released in a hurried or unfinished state.
For the prosecution: developer/publisher fear of this becoming commonplace preventing them from taking risks. Additionally, the potential for consumers to abuse the system and claim there’s an error once they’ve finished playing (or copying) the game.
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