Dell Alienware 13 (Late 2017) review: A flawed gaming laptop I love to bits

Alienware 13

There are two types of gaming laptop in this world. Those with gorgeous, so-good-I-want-to-lick-them OLED screens and those without. Happily, Dell’s Alienware 13 is one of the former, and by god is it beautiful. If the paltry, washed-out screen on Dell’s Inspiron 15 7000 Gaming laptop was like a banged up Ford Fiesta from the mid 90s, the Alienware 13 is a modern day super car, its OLED panel and oozing luxury from each and every pixel.

OLED screens aren’t new, of course. Mobile phones and TVs have been using them for years, but it’s rare to see one on a laptop. Indeed, going back to a regular LED screen now, even one as finely calibrated as my own AOC Q2770PQU monitor, just makes everything seem drab, dreary and dull by comparison.

So what makes OLED so special? Unlike a normal LED screen, it doesn’t require a backlight to be spread across the entire screen. Instead, each pixel is self-emissive, capable of creating its own light when needed. This means that when an image wants to display black, the relevant pixels can just switch themselves off, creating proper black instead of the varying whishy-washy shades of grey you normally find on an LED screen, like TN, IPS and VA monitors.

Alienware 13 side on

With a greater range of blacks at its disposal, this also means OLED screens have an infinitely superior contrast ratio, as they’re naturally capable of producing more detail and levels of shadow gradient than their LED counterparts. OLED displays also look fantastic no matter what angle you’re viewing them from (colours will still look good even when the screen’s tilted as far back as the picture above), and their colour accuracy is proper god-tier kind of stuff, making everything look richer, punchier and more vibrant across the board.

Indeed, the Alienware 13 hit 100% of the standard sRGB colour gamut when I tested it with my i1 Display Pro calibrator, and it even covered 100% of the wider, professional-grade DCI P3 gamut as well (the one Apple keeps banging on about with its latest iPhones), beating the almost-as-lovely-looking-but-twice-as-expensive MSI GT75VR by a fair clip. This is about as good as screens get in this day and age, and the fact it also has a 2560×1440 resolution is just the icing on this already fine cake of a display.

Alienware 13 front

Is it worth the money, though? That is the question indeed. For as lovely as the screen is, I sort of wish its resolution wasn’t quite so high, as the most powerful graphics chip on offer here is Nvidia’s GeForce GTX 1060, which is arguably better suited to maxed out 1080p gaming than it is 1440p. You can also opt for a GTX 1050 or GTX 1050Ti on lesser models, but they’re even less well equipped to deal with 1440p than the GTX 1060.

Take The Witcher III, for instance. At 2560×1440, I had to settle for the Medium preset to get a smooth 45-50fps average, but dropping the resolution to 1920×1080 allowed me to bump up it to High and get an even more stable 55-60fps in the process. I saw the same thing in Assassin’s Creed Origins and Middle-earth: Shadow of War as well, where Medium seemed to be the best compromise between frame rate and graphical fidelity at 1440p, while High (or even Ultra in Shadow of War’s case) at 1080p yielded results that rarely dropped below 50fps.

Total War: Warhammer II proved a tough test for the Alienware 13’s GTX 1060 as well. On High at 1440p, zooming in to within an inch of a Lizardman’s battle axe saw the frame rate slow to around 30fps in combat, while Medium saw results of around 40fps. This was good enough for the most part, but once again High at 1080p proved to be the best balance between resolution and fine detail, producing an average frame rate of around 53fps in battle and only dropping to 50fps when watching units duke it out up close.

Alienware 13 half closed

This won’t be the case for all games, of course. Wolfenstein II: The New Colossus and Doom, for instance, ran much better at 1440p, with Doom comfortably hitting the full 60fps with everything maxed out. Wolfenstein II needed a little more tweaking, as its top Mien Leben setting tended to settle around the 40-45fps mark, but dropping one rung down to Uber quickly saw the frame rate counter shoot back up to a silky 60 frames.

Rise of the Tomb Raider, meanwhile, was also a bit demanding on its top graphics setting (Very High), but regular old High at 1440p still produced a respectable average of 48fps across its three built-in benchmarks, which cover the snowy mountain peak from the start of the game, a scene inside the early-on Syrian ruins and the last act’s notoriously power-hungry geothermal valley. Admittedly, all three dropped to lows of around 26fps on occasion, but I saw the same thing happen again when I tested it on Medium, suggesting you’re unlikely to escape the odd hiccup no matter what setting you end up using.

Clearly, though, there are plenty of compromises you’ll need to make if 60fps at 2560×1440 is your top priority here, and it makes me wonder why Dell a) chose this resolution in the first place, and b) why there isn’t another graphics chip option available that could make full use of it. It feels like a bit of a punch to the gut considering how much it costs (the most I tested costs £1849 in the UK and $2229 in the US), and hamstrings an otherwise highly desirable laptop.

Alienware 13 rear ports

Dell’s Alienware graphics amplifier port is the funny one with the triangle 

To be fair, you could always use the Thunderbolt 3 or Alienware graphics amplifier ports on the back of the laptop (see above) to upgrade it in the future (for the latter you’ll need to buy the titular £160 docking station separately), but I’d argue that a laptop’s graphics card should be tailored to fit the screen it to comes with. It wouldn’t be so bad if there was a 1920×1080 OLED option, but alas, the only Full HD screen available on the Alienware 13 is an IPS panel – which, judging by the state of Dell’s Inspiron 15 7000 Gaming’s IPS display, almost certainly isn’t worth the downgrade. If I ever get one of the other models in for testing, I’ll let you know, but what I can tell you is that you should avoid the entry-level 1366×768 model at all costs – that’s a complete waste of space if ever I saw one and a huge disservice to both the GTX 1050 or GTX 1050Ti chip it comes with.

It all makes the Alienware 13 is a slightly frustrating piece of machinery, as the rest of it provides almost everything you could possibly want from a high-end laptop. The model I tested had a quad-core 2.8GHz Intel Core i7-7700HQ processor and 16GB of RAM, giving it plenty of heft outside of gaming (it scored 3566 and 11,440 respectively in Geekbench 4’s single and multicore tests), and its backlit keyboard was a pleasure to type on. Yes, the single 256GB SSD option doesn’t provide a great deal of storage, but at least there’s the option to add a 1TB HDD to the mix (or simply get a higher capacity SSD) when you come to buy it through Dell’s website.

Alienware 13 side

One minor annoyance is that the Alienware 13 only has two regular USB3 ports, as the other two are USB-C (including the aforementioned Thunderbolt 3 port). This means anyone with a mouse and a USB headset might find themselves a bit short if you also want to attach a USB drive or external HDD, so investing in a USB hub might be wise. Elsewhere, you get separate headphone and microphone jacks, an HDMI 2.0 output, a mini DisplayPort output and Gigabit Ethernet.

The Alienware 13 also comes with a Tobii Eye Tracker built into the top of the display. This futuristic doodad is quite a clever little thing depending on how you look at it, as it can automatically dim or turn the screen off when you move away, helping you save power, or even going into sleep mode without you having to press a single button. Alternatively, you might find it’s the most annoying thing ever, as I discovered when attempting to benchmark Hitman and it immediately paused the game because I wasn’t sitting directly in front of it the entire time.

Support in other games varies, but Assassin’s Creed Origins is probably one of the most comprehensive examples available, including the ability to control the camera WITH YOUR VERY OWN EYEBALLS. The problem with that, of course, is that there are so many nice things to look at in AC Oranges that you run the risk of turning the camera into a schizophrenic nightmare beast that flits from one rustic market rug to the next in dizzying succession.

Alienware 13 eye tracker

You better get used to that blinking red light if you want to keep the eye tracker turned on…

FPS fans will probably get more out of it, though, as the number of times I’ve spotted enemies only to get insta-killed because my mouse hand’s too slow is too great to even think about. I just wish the tracker’s flickering red light wasn’t quite so distracting, as I found this more irritating than the giant, illuminated ALIENWARE logo embedded into the screen’s over-sized lower bezel. Still, you can always turn the tracker off if it gets too distracting.

Despite its flaws, I think I’d still recommend the OLED version of the Alienware 13 (available direct from Dell UK and Dell US), if only because the screen is just so damn beautiful. Yes, it would be nice to have a graphics chip that really makes the most of its 2560×1440 resolution, but when neither of its larger, more powerful siblings, the Alienware 15 or Alienware 17, fill that gap either, I’d rather have a lovely OLED screen than get a potentially disastrous Full HD display in a bid to save money.

Another point in the Alienware 13’s favour is its size. For me, a 13.3in laptop is just right for taking on the move, and while its sci-fi, blatantly-stolen-from-Area 51-style chassis may not be to everyone’s tastes, it certainly looks a heck of a lot less embarrassing than other laptops of its ilk. Its weight of 2.6kg (or 5.8lbs) didn’t feel like a ton of bricks when I took it home over Christmas either, which is always a plus.

More than anything, though, opening up that lid never fails to make me smile. Games just look absolutely stunning on it and it’s a real feel-good bit of kit – something I wouldn’t trade for all the anti-aliasing options in the world. It might be a bit flawed, but I’d be lying through my teeth if I said I didn’t want one for myself.

14 Comments

  1. Kodiak343 says:

    Re: >>” OLED colour accuracy is proper god-tier kind of stuff, making everything look richer, punchier and more vibrant across the board.”

    Is it, though?

    I thought OLED were naturally over-saturated (which many of us find initially *pleasing*), but I wasn’t aware that their actual colour *accuracy*, or coverage of sRGB/AdobeRGB, is inherently superior. Most photographers I know seem to go for high end IPS monitors. They are constantly complaining that they tweak their images to perfection on their calibrated monitors, and then phones with their OLED or AMOLED over-saturate them into oblivion. Not certain if this is a software default on phones, but are OLEDs actually more colour-accurate than calibrated IPS?

    Thanks for any information anybody here might have :)

    • zgtc says:

      The highest-quality possible OLEDs, properly configured, can have better accuracy than LCD. Those are, unsurprisingly, substantially more expensive and limited in quantity. Most of the time you’re looking at TVs or Samsung/Google phones, which take cheaper OLEDs and crank the vibrancy and saturation up to hide the flaws.

      Given that this is a system designed primarily around games, not themselves noted for adherence to realistic tones, I’m guessing they didn’t put an especially high priority on accurate color rendition.

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  2. crazyd says:

    Ugly plastic frame with crappy membrane keyboard and a giant base alone keeps this off my list. And, you can keep your 2K OLED, give me a 120hz 1080p panel any day of the week.

  3. Sakkura says:

    TN, IPS and VA are LCD screen types, not LED.

    Of course that all gets confusing because an LCD needs a backlight – which can then (among other options) be LEDs.

  4. Someoldguy says:

    No numeric keypad is a red flag for me.

  5. Eyegore says:

    Being an Engineer myself I’m a bit confused about the explanation between LED and OLED. The writer is stating LED has a single backlite light and OLED is it’s own light. Actually LCD is what has a single back light passing through the crystal display-which is a layer of transistors. These screens had poor contrast because to get the color black they used shutters and light always bled through. LED : light-emitting diode — means what it says. Each pixal is a diode emitting light. The difference between LED and OLED can be found in the ‘O’. Instead of being fixed and flat an OLED is rounded–thus looking at the screen from an angle doesn’t deminish the picture as it does when the diode is flat and fixed. Ad ISP to the mix and this rounded OLED can pivot and move. Both LED and OLED have much better contrast because instead of a shudder you can turn each pixal off to produce black.

    • foresterr says:

      What the writer seems to mean by “LED” screen is and LCD (TN, IPS, whatever) with LED backlight (which is not per-pixel). I blame marketing departments everywhere for the confusion.

      “OLED” stands for “organic LED”, and it’s not rounded or anything. “Organic” just means the only technology at the moment that allows to create a screen from tightly packed, individual LEDs one per pixel. There is no other type of non-OLED LED displays where each pixel would a separate source of light. Maybe except for the ones with really huge pixels (jumbotrons).

      • Fersken says:

        Yeah, being an engineer he really should read up on it if he appeals to authority (his own).

        The only difference between LCD and the vast majority of LED is the is the change from fluorescent backlight to white LED. All these are really lighted from the sides. Though there are proper backlighted LEDs, they are very rare and very expensive. Even then each LED light covers many pixels.

        OLED of course have no backlight. The whole LCD/LED thing is mostly marketing.

        • Eyegore says:

          That’s my point really. What’s important to the consumer is the type of display. It is misleading to label these LED TVs when they are in fact still LCDs with all the same downfalls. If your a manufacturer trying to sell TVs I expect it- but a reviewer should not go along with it. It just confuses the consumer–

          I mean there are actual LED Tvs now—each pixel being an LED–that in fact avoid the pitfalls of the OLED of LG that was introduced by Samsung. What are you going to call these after labeling backlite LCD screen with LED lights as LED tVs? These TVs use inorganic Gallium Nitride material and an array of millions of tiny LEDs that also offer a lower response time and longer lifespan than OLED and are brighter- also being modular they will eventually overshadow OLED which right now only come in 3 sizes.
          So for me it’s what the display is. Otherwise your head is going to spin trying to figure out what’s what.

      • Eyegore says:

        As I mentioned there is in fact LED Tvs that use LEDs per pixel and not organic LEDs–google samsung and the wall and your get a load of stories on it. The technology does though mirror those sports park massive screens you mentioned. But OLED is no longer the only one that does this.
        It’s funny as LEDs have been around a very long time–I’m 62 and was taught about them in college to give a hint of how many decades- but back then they were quite dim and basically only used as indicator lights or such.

  6. SableShrike says:

    Read a lot here, and while I rarely post I wanted to share my tale of woe in regards to Alienware.

    I bought mine way back in 2008 and hit the exact problem you’re dealing with in regards to FPS, Katharine. This isn’t a new thing with them. The screen given ran at a much higher resolution than the GPU was capable of supporting with decent framerates in games of that time. Because they weren’t realistic with their performance targets, it actually wasn’t great for gaming.

    More damning though was the build quality. To be fair, this was soon after their Dell buyout so things may have improved at Alienware substantially.

    My screen broke free of the rest of the computer in under three months of normal use. I looked online; this is a known design flaw many users are reporting. I call Alienware. They refuse to honor the warranty and only offer a $600 repair service.

    After that I never bought a single from them ever again. I know they USED to be the hot toy to have, but they consistently are rated as some of the worst customer service and I’m not sure their practical gaming performance is that great due to the resolution issue you mention.

    Got an ASUS ROG 1070 that is a great road replacement at 1080p. I also tend to like ASUS more as a company. They seem to spend less on hype and more on hammering you into buying them with price, consistency, and reliability.

  7. flojomojo says:

    I looked at this … the OLED was definitely enticing, even at the smaller screen size. It’s just so expensive … when I can get a “good enough” Dell 7567 for half the price, it’s pretty clear which way I wanted to go.

  8. nottorp says:

    How long does an OLED screen last on a laptop? Are they better than phone screens that are known to suffer from burn in?

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