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  1. #1

    Forgotten Supporter Status on main website?

    Hi,

    I bought a 12 month supporter package back in December (28/12/15), but my profile page says I'm not one, and I can't see any supporter posts on the website. I tried re-entering the code.. It said "profile updated", but still "you are not currently a premium member".

    Can someone help? :S
    Steam: Dilapinated

  2. #2
    It's a known problem.

    https://www.rockpapershotgun.com/for...r-subscription

    It's on Graham's list to resolve, but he's got a few more important things on his plate at the moment (baby on the way).

  3. #3
    Secondary Hivemind Nexus
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    Quote Originally Posted by thedosbox View Post
    It's a known problem.

    https://www.rockpapershotgun.com/for...r-subscription

    It's on Graham's list to resolve, but he's got a few more important things on his plate at the moment (baby on the way).
    It's be surprised if that's the official RPS line on this.

  4. #4
    Moderator Grizzly's Avatar
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    Dosbox, that's a different problem actually. Dilapinated's supportership privileges seem to be taken away prematurely, whilst that thread is about RPS not notifying you when your supportership expires, which has actually been fixed!

    Dilapinated, I'll see if I can notify the relevant people :)

  5. #5
    Quote Originally Posted by Grizzly View Post
    Dosbox, that's a different problem actually. Dilapinated's supportership privileges seem to be taken away prematurely, whilst that thread is about RPS not notifying you when your supportership expires, which has actually been fixed!

    Dilapinated, I'll see if I can notify the relevant people :)
    Yes, the thread started off that way, but I'm still affected by the same issue as Dilapinated (i.e. renewed subscriber status not showing up). Graham emailed me that it would take some time to fix, but that was a few months ago.

  6. #6
    Moderator Grizzly's Avatar
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    Quote Originally Posted by thedosbox View Post
    Yes, the thread started off that way, but I'm still affected by the same issue as Dilapinated (i.e. renewed subscriber status not showing up). Graham emailed me that it would take some time to fix, but that was a few months ago.
    Aaah, sorry. Either way, he and Kirrus have been contacted now so let's see :)

  7. #7
    Quote Originally Posted by Grizzly View Post
    Aaah, sorry. Either way, he and Kirrus have been contacted now so let's see :)
    Thanks, Grizzly. :)
    Steam: Dilapinated

  8. #8
    Lesser Hivemind Node Harlander's Avatar
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    I'd just like to bump this a little as I've had trouble getting the site to accept my supporter key as well...

  9. #9
    Moderator Grizzly's Avatar
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    Good reminder, I'll see if I can contact Graham. This time I'll growl menacingly.

  10. #10
    Secondary Hivemind Nexus BillButNotBen's Avatar
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    Quote Originally Posted by Grizzly View Post
    Good reminder, I'll see if I can contact Graham. This time I'll growl menacingly.
    Don't know if his sprog has arrived yet, but I don't recommend growling menacingly at a sleep-deprived new father. There are few things more dangerous...

  11. #11
    Moderator Grizzly's Avatar
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    Quote Originally Posted by BillButNotBen View Post
    Don't know if his sprog has arrived yet, but I don't recommend growling menacingly at a sleep-deprived new father. There are few things more dangerous...
    Oh, no wonder he's been taking longer then usual (and he's normally already extremely busy)!

  12. #12
    Moderator Grizzly's Avatar
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    John Walker came back to me on this a few days ago (which I neglected to inform you about, sorry!) He says that their best robots are working on it.

    I do hope these aren't Jim's robots, though.

  13. #13
    Lesser Hivemind Node Harlander's Avatar
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    Is there going to be a possibility of getting some free time to make up for what was lost? I mean, I don't think it was more than a month, but still

  14. #14
    Lesser Hivemind Node Harlander's Avatar
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    Looks like it's working again. (At least, it worked for me.)

  15. #15
    Quote Originally Posted by Harlander View Post
    Looks like it's working again. (At least, it worked for me.)
    I posted in the sunday papers thread this morning - nothing's changed.

  16. #16
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    Quote Originally Posted by thedosbox View Post
    I posted in the sunday papers thread this morning - nothing's changed.
    This has been harder to fix than anticipated but we've got someone taking a look at it next week. Will cross fingers and report back.

  17. #17
    Ah, thanks Graham!

    (Checked mine today and, yeah, bug's still there)
    Steam: Dilapinated

  18. #18
    Quote Originally Posted by Dilapinated View Post
    Ah, thanks Graham!

    (Checked mine today and, yeah, bug's still there)
    One of us! One of us! :(

    I just posted in the DX trailer thread, and same issue.

  19. #19
    Quote Originally Posted by Graham View Post
    This has been harder to fix than anticipated but we've got someone taking a look at it next week. Will cross fingers and report back.
    But crossed fingers make typing harder! How is that supposed to help? ;)

    Yeah, it's still not working.

  20. #20
    Obscure Node
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    Any news here? My status lapsed a few weeks ago, and putting in my new code both before and after the end date have had no effect, and I'm "out in the cold" at the moment. Sent an e-mail to the contact address last week, but it might not be the best channel to raise the issue.

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