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Posts tagged “Customer-Support”

Valve: ‘We Have To Do Better’ With Customer Service

I can't even remember when I last bought a game in a box from a shop, but I do miss sometimes the customer service offered by real people with real faces. I do wish Valve, the digital daddy, had customer support half as useful as underpaid teenagers in Electronics Boutique.The Better Business Bureau, a US-focused nonprofit (not a government body) which rates businesses, has drawn…

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Serve the Servants

Since I'm a crazy self-obsessive, I pay attention to the referrals which are cheerfully logged in the machinery of the good ship Rock Paper Shotgun. When I wrote ridiculously lengthily about Travian the Servitor linked to us. This caused me to work my way back through their sporadically updated archives. They're a community manager for an un-named MMO, and the blog is an archive for…

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