I’ve written a lot of about toxicity in MOBAs in many guises over the years, but a recent Re:work case study (that’s Google’s HR insights project) has some really interesting info about League of Legends developer, Riot, tracking employees’ toxic behaviour in its game. The company has been using that behaviour to help with staff disciplinary matters. Specifically, they took some of the worst chat logs and showed them to the offending staff members.
God, those must have been some seriously uncomfortable meetings.
Here’s what happened according to the case study: