The best PC games ever The best PC games of 2018 so far Best graphics cards 2018 Best free games Rainbow Six Siege operators guide Monster Hunter: World guide

Posts tagged “refunds”

Australian court rules Valve must pay £1.6m penalty over Steam refund policy

Valve must pay a fine of AU$3 million (about £1.6m/US$2.3m/€1.8m) for misleading Steam users in Australia by stating they were not entitled to refunds for faulty games on Steam, though Australian law guarantees rights on faulty products. The Australian Competition and Consumer Commission (ACCC) went after Valve for this back in 2014, before Steam offered widespread refunds, and in 2016 the Federal Court agreed. Valve…

Tagged with , , , , .

Feature:

Which Digital Game Store Is Best For Refunds: Steam vs. UPlay vs. Origin vs. GOG

Rumour has it that the decrepit Arkham Knight port beat a retreat on account of Steam refunds. After all, what better way to get a dastardly developer to blush and shuffle its hooves than to reverse its cash flow? Until June, when no-questions-asked refunds came into force, such a feat was impossible. Perhaps, after years of pro-consumer jabs at Microsoft and other corporates, Valve sought…

Tagged with , , , , , , , , , , , , .

Final Fantasy XIV Mac Sales Suspended, Refunds Offered

What happens when you release a wonky version of a game with performance problems? Acknowledging its shortcomings and temporarily pulling it from sale is a nice start, and freely offering and encouraging refunds is a good follow-up. Where Warner Bros. forgot the second part with the shambles of Batman: Arkham Knight, Square Enix have delivered with the Mac version of Final Fantasy XIV [official site].…

Tagged with , , .

Elite: Dangerous Rethinks Refund Refusals

As ill-conceived plans often will, Frontier's refund criteria for Elite: Dangerous have changed. When Frontier announcement last week that their open-world space sim wouldn't have the offline single-player mode billed since its Kickstarter, only multiplayer and an online singleplayer mode that requires a net connection and is affected by other players, some folks wanted a refund. Frontier's response was a little hazy, but clear on…

Tagged with , , .

Offline This – Elite Dangerous Refund Plans Detailed

When Frontier Developments announced a week ago that they'd scrapped Elite: Dangerous's promised offline singleplayer mode, they were a little hazy on what would happen for folks who wanted a refund. It was a feature Frontier had listed on the Kickstarter that raised over £1.5 million, after all, and one they still teased as Elite went through its expensive paid alpha and beta stretches. Well,…

Tagged with , , .

Australian Watchdog Takes Valve To Court Over Refunds

Ladies and gentlemen, boys and girls, children of all ages, welcome to another legal goings on industry punch up. This time in the red corner, hailing from Seattle and weighing in at approximately several billion pounds, it's Valve. Meanwhile, in the blue corner, the challenger Australian Competition and Consumer Commission (ACCC) seeks to do battle on the basis of "misleading consumer guarantee representations" under the 2011…

Tagged with , , , , , , .

Your Move, Steam: Origin Offers Full Refunds

Well now, here is something. If you go through every article we've ever written about EA's Origin service (because what else do you have to do on a beautiful, possibility-packed, er, Tuesday), you'll find that we've basically just written a series of pleas. "Come on, EA. Just do something - anything - worthwhile, interesting, or different with your proprietary ball-and-chain," our posts may as well…

Tagged with , , , .

Refunds For Buggy Games: Good Idea/Bad Idea?

There's an almighty debate going on between the creators and consumers of videogameland today - whether a proposed European law that allows refunds for buggy games is good or bad for the industry. For the defence: the right to get your cash back if there's some showstopper bug in there. Or if it fails to meet "fair commercial conditions", to use the legalese. Potentially -…

Tagged with , , .