Posts Tagged ‘Rocksteady Games’

Batman: Arkham Knight – Warner Bros Offer Full Refunds For Steam PC Version

UPDATE: Green Man Gaming will also be honouring full refunds until the end of 2015. I’ve updated the article to reflect this.

Warner Bros have announced they will offer a full refund to Steam owners of their troubled PC port of Batman: Arkham Knight [official site].

“Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product,” announced the company on the game’s Steam page. I’m flagging up the Steam stuff because it looks like this is an offer or an attempt at damage limitation which relies on Steam’s refund system.

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The Red-Faced Knight Returns: Batman’s Back On Steam

So, let’s try this again. After a three and a half month hiatus, Batman: Arkham Knight [official site] is now available on Steam again. It was pulled off sale in July after criticisms of the PC version’s poor performance reached fever pitch, but I don’t think any of us really expected it would take this long to return. But now it has, along with all the DLC released for the untroubled console versions in the meantime. Warner are also offering all previous Arkham games for free to folk who purchased Arkham Knight between its initial release and November 16, along with a forthcoming Community Challenge Pack DLC and “Batman: Arkham inspired Team Fortress 2 items created by the Batman: Arkham community.”

The re-release hasn’t gone completely smoothly, however. SLI and Crossfire aren’t playing nice, and some folk with single GPUs are even reporting issues on newer drivers. Meanwhile, “For Windows 10 users, we’ve found that having at least 12GB of system RAM on a PC allows the game to operate without paging and provides a smoother gameplay experience.” Holy high disposable incomes, Batman – 12 Gigabytes?
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Which Digital Game Store Is Best For Refunds: Steam vs. UPlay vs. Origin vs. GOG

Rumour has it that the decrepit Arkham Knight port beat a retreat on account of Steam refunds. After all, what better way to get a dastardly developer to blush and shuffle its hooves than to reverse its cash flow? Until June, when no-questions-asked refunds came into force, such a feat was impossible. Perhaps, after years of pro-consumer jabs at Microsoft and other corporates, Valve sought to make a material gesture that player interests are truly the heart of the Steam empire. Or perhaps they dislike being sued. Hint: they are currently being sued.

By now, you’ve likely encountered a shop and have a reasonable feeling about how refunds should work: if it doesn’t do what it’s meant to, you take it back. Nothing could be simpler. Refunds for digital products – or, as is often the case, licenses for digital products – are a legal hellscape of false assertions and misinformation, in large part a product of outdated legislation that no one is keen to test in court. To sift through the muck, I got in touch with Ryan Morrison, founder of the New York law firm by the same name (and no relation of mine this side of the 17th century). Whether you’re European, Stateside or in the wrong hemisphere altogether, here’s the plain English version of where and through which service your purchases are best protected and why some retailers still risk refusing refunds.

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