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Posts tagged “Steam Refunds”

Australian court rules Valve must pay £1.6m penalty over Steam refund policy

Valve must pay a fine of AU$3 million (about £1.6m/US$2.3m/€1.8m) for misleading Steam users in Australia by stating they were not entitled to refunds for faulty games on Steam, though Australian law guarantees rights on faulty products. The Australian Competition and Consumer Commission (ACCC) went after Valve for this back in 2014, before Steam offered widespread refunds, and in 2016 the Federal Court agreed. Valve…

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Prey devs: use Steam refunds in lieu of a demo on PC

Usually when I hear developers talking about Steam's refund system, it's all Wilhelm screams and gnashing of teeth because it's a) backlash for a game shipped in a rickety state b) the brutal bursting of an impossible hype bubble or c) calculating scrooges have worked out that they can blast through something short and still be eligible to get their cash back. Rare is the…

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New Steam Refunds Policy Makes Getting Your Money Back Far Simpler, But Some Devs Are Concerned

A new update to Steam's refund policy looks like it's what gamers have been crying for - a way to far more easily get their money back when buying Steam games which don't work on their machines. Within 14 days of purchase, and so long as you've played for under two hours, they'll give you a refund. Hurrah! However, we've spoken to developers who are…

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