Rumour has it that the decrepit Arkham Knight port beat a retreat on account of Steam refunds. After all, what better way to get a dastardly developer to blush and shuffle its hooves than to reverse its cash flow? Until June, when no-questions-asked refunds came into force, such a feat was impossible. Perhaps, after years of pro-consumer jabs at Microsoft and other corporates, Valve sought to make a material gesture that player interests are truly the heart of the Steam empire. Or perhaps they dislike being sued. Hint: they are currently being sued.
By now, you’ve likely encountered a shop and have a reasonable feeling about how refunds should work: if it doesn’t do what it’s meant to, you take it back. Nothing could be simpler. Refunds for digital products – or, as is often the case, licenses for digital products – are a legal hellscape of false assertions and misinformation, in large part a product of outdated legislation that no one is keen to test in court. To sift through the muck, I got in touch with Ryan Morrison, founder of the New York law firm by the same name (and no relation of mine this side of the 17th century). Whether you’re European, Stateside or in the wrong hemisphere altogether, here’s the plain English version of where and through which service your purchases are best protected and why some retailers still risk refusing refunds.