If you click on a link and make a purchase we may receive a small commission. Learn more.

Elite: Dangerous Rethinks Refund Refusals

Folks who've played online might get one

As ill-conceived plans often will, Frontier's refund criteria for Elite: Dangerous have changed. When Frontier announcement last week that their open-world space sim wouldn't have the offline single-player mode billed since its Kickstarter, only multiplayer and an online singleplayer mode that requires a net connection and is affected by other players, some folks wanted a refund. Frontier's response was a little hazy, but clear on one point: if they'd paid for alpha or beta access and played it online, they couldn't get a refund. They're rethinking that now.

Elite creator David Braben explained in a forum post yesterday:

We initially declined some people's request for refund as our records showed they have already played Elite: Dangerous online. After listening to many of the comments I received after my AMA here, we have since re-opened these requests and informed those people that we will be contacting them so that we can fully understand their individual situation before making a more informed decision.

We will be contacting them each in the next few working days.

Which sounds like a sensible change. I still think they really need a clear and publicly-stated refund policy which covers everyone - pre-orderers and Kickstarter backers of all sorts - but rethinking this is a good start.

To recap, Elite: Dangerous has ended up built so much around a connected universe where players influence everything from prices to available missions that an offline version without that would be both a load of work and a design contrary to the game Frontier want to make. Whether you think it's a big deal or not, it's a feature they listed on the Kickstarter and have spoken about since. Braben said this week, "In retrospect we should have shared the fact that we were struggling with this aspect with the community, but we were still trying to find a solution."

To me, one response that'd be both reasonable and crowd-pleasing is: if someone considers the cutting of a feature they were promised a dealbreaker, Frontier should offer them a refund. Some folks might use this to get a refund on a game they've decided they don't want for other reasons, but them's the breaks.

About the Author

Alice O'Connor avatar

Alice O'Connor

News Editor

When not writing news, Alice may be found in the sea.

Join the Rock Paper Shotgun supporter program

Sign up today and get access to more articles like these, an ad-free reading experience, free gifts, and help us create more great writing about PC games.

See more information

Comments

We love having a friendly, positive and constructive community - you lot are great - and we want to keep it like that. Our main commenting rule is "be excellent to each other". Please see our code of conduct, where you can find out what "be excellent" means. TL;DR? Respect others, think before you post, and be prepared for puns.

More News

Latest Articles

We've been talking, and we think that you should wear clothes

Total coincidence, but we sell some clothes

Rock Paper Shotgun Merch