As keen as I am to poke CCP in their collective eye for being rubbish about Eve things, it's true that CCP's CEO Hilmar Pétursson is a decent chap. And it seems particularly okay of the flame-haired Icelander to post an extended apology to Eve players on the game's site. Dwelling on recent debacles, he says: "Somewhere along the way, I began taking success for granted. As hubris set in, I became less inclined to listen to pleas for caution. Red flags raised by very smart people both at CCP and in the community went unheeded because of my stubborn refusal to allow adversity to gain purchase on our plans. Mistakes, even when they were acknowledged, often went unanalyzed, leaving the door open for them to be repeated. You have spoken, loudly and clearly, with your words and with your actions. And there were definitely moments in recent history when I wish I would have listened more and taken a different path. I was wrong and I admit it."
He also observes that words mean little next to actions. It'll be interesting to see just what actions the pioneering MMO studio end up making. There doesn't seem like any easy way out.