I've no doubt that Avalanche and Square Enix are well aware of what happened to Warner with Batman: Arkham Knight, which is why they're taking a chummier approach to launch issues with Just Cause 3. The open world being-a-cool-guy sequel is beleaguered by visual glitches and wayward performance, and an AMD beta driver hasn't fixed the issue for everyone.
A wider fix will, Avalanche have announced, "need a little bit of time", but they're using data gleaned from the playerbase in order to "recreate some of these issues and build fixes."
While they won't be drawn on a day and date for a patch and exactly what they will do, "we’ll do all we can to make sure everyone is laughing and smiling as they play." A rather different tone from the stiffness and reluctance to fuss in the statements released about Arkham Knight's woes, eh? The big question is whether "a little bit of time" will wind up being as long as the near-six months it took to fix Arkham - only for it to still be in a sorry state afterwards.
The negativity around JC3's launch state isn't anything like as bad though, so I'm (wildly) guessing that fixes won't involve quite so much legwork (and nor does a third-party studio seem to be involved in this case).
Here's Avalanche's full statement, first posted on the Steam forums:
Just Cause 3 launched yesterday. We've received some great review scores and have been enjoying all the incredible videos and amazing comments you've made so far. We're excited that the game is finally in your hands as we love seeing the crazy things new players do in our massive, explosive sandbox. Thank you for your support!
However, we know that some of you are encountering some technical issues – we’re looking into them all and we’re fully committed to providing you the best possible experience.
We know you’re going to want specific information on when a patch will land and what will be fixed – we would love to give you that information, and we will as soon as we have it. But right now, a little over one day since we launched, we have huge numbers of players in our enormous game world and we’re monitoring all the data coming in.
We need a little bit of time to recreate some of these issues and build fixes. Rest assured though – we are fully committed to making Just Cause 3 as awesome as possible. We already know loads of people are having a blast with the game but we’ll do all we can to make sure everyone is laughing and smiling as they play.
If you do encounter any issues, please contact our Customer Support here [support.eu.square-enix.com]
We’d recommend PC players also visit the Steam forums as there are a number of tips there can could improve or fix some of the issues that have been reported (pinned posts).
So thanks for your patience – we’ll come back to you with more information as soon as we have it.
Our John was mostly very taken with Just Cause 3 when he reviewed it, but on the technical side of things felt that "while it’s not frequently buggy, it feels like it needs a good tidying up." He's been able to improve things by rolling back to the last AMD drivers before Crimson, but tells me that it still "sometimes has some framerate issues, but that's because 90230 million things are happening on screen at once."